(800) 321-1023 Monday and Friday, from 10:00 a.m. to 7:00 p.m. ET.The Citizen Service Center, located in Texas, is a designated authorized facility exclusively handling sales and repair services for luxury and smartwatches. Various repair tasks related to watches are undertaken by this establishment, including activities such as battery and parts replacement, periodic maintenance, polishing, oiling, as well as alterations or repairs to the wrist and dial.
Service/Retailer Location
SHAWS JEWELRY at 1015 W Gray St, Houston, TX 77019, United States713-522-4884.
Near Me Locations
To locate a Citizen Watch Repair Center in proximity, access the provided link:
Watch Repair Center.
Warranty Support
Citizen extends a 5-year warranty on its watches. For information and assistance regarding the warranty, refer to the
Warranty Support page.
Feedback or service requests can be conveyed via email at
Customercare@citizenwatch.com.