Mr.
Dear Sirs,
I bought a brown All Around Fourwheel Suitcase 32cm with Type number 00 0669 838 06, Control number DT1342 in Delsey Takashimaya in Orchard Road, Singapore on March 29, 2015. The sales staff suggested that I buy this particular model and even packed the other things that we bought from the store inside the luggage as were scheduled to leave for Cebu that night. In the airport, the airport staff at the check-in counter placed a "Fragile" sticker since one of the items we bought was breakable. Upon arriving in Cebu early morning on March 30, 2015, less than twenty-four hours after purchasing the luggage, we found out that there was a crack on the upper top left on the suite case. There was no sign of impact on the luggage because there was no sign of deformation or scratch on its surface. We would like to have the unit replaced with a new one. Please reply to me to the above email address.
Mar 30, 2015