Mr.
Dear all,
I am a Samsung customer that did approach your agency for a complain about my washing machine that has a control fault. I did ask to buy the control, but they did say that they cant sell the control and they need to approach to my house and fix it,
I did accept and gave them my full information and now its more then a week the agent appears with the wrong control part and when hes called he is giving me an excuse he cant come today and he will come on Saturday as its Thursday, this is not an acceptable service by the big company such as Samsung. It did take me more then a week now and more. I did call them totally like every day just to resolve the issue and they keep delaying appointments, and call promises. I will send an email to the main company if my issue is not resolved by Saturday. Reference 423341680
Machine number : WA900F4
Mobile : 34188889 / 33347624
Please take the necessary action. Kind regards.
May 14, 2020