Warranty, repair, replacement, service centers, and authorized dealer's services are provided for its customers by Citizen Watch.
Contact Information
Information regarding instruction manuals, function guides, and other service-related inquiries can be obtained by visiting the
contact us page.
Warranty Services
Five years of limited warranty services are offered by Citizen Watch. To avail of warranty features in the future, your purchased product must be registered online. Please use this
link for online registration.
Locations for Citizen Watch Singapore Service Centers
The main service centers for Citizen Watch in Singapore are as follows:
| Name | Address | Operating Hours | Contact Numbers |
|---|
Albert Street | 60 Albert Street #17-08 OG Albert Complex,
Singapore 189969 | Operating hours: Monday to Friday from 9:00 a.m. to 5:00 p.m.
Closed on Saturday and Sunday | +65 6334 4576 |
Albert St | 60 Albert St, Singapore 189969 | Operating hours: Monday to Friday from 9:00 a.m. to 5:00 p.m.
Closed on Saturday and Sunday | +65 6334 4339 |
Kiosk Westgate | 3 Gateway Dr, #01-K4 Westgate,
Singapore 608532 | Operating hours: Monday to Sunday from 10:30 a.m. to 9:30 p.m. | +65 6710 4167 |
Repair Services
If the product is damaged or defective within the warranty period, Visit the service centers mentioned above to avail of repair services.
Locate an Outlet
To find the nearest outlet in your area, please visit the
Outlet page for contact details and directions.
Price Information
To view the price list for different Citizen Watch models in Singapore, Visit the
price list page.
Services & Support
Citizen is a globally renowned watch manufacturer and brand known for offering a wide range of exceptional watches. The company utilizes cutting-edge technology in watch production. Some of Citizen's finest watch collections include Super Titanium, Eco-Drive, Satellite Wave GPS, Radio-Controlled, and more.
Process for Making Service Inquiries
Customers have the option to submit service inquiries online by using the online enquiry form available at
contact.citizen.co.jp/m/watch_global_contact.
Email Service
Emails can be sent to
service@citizen.com.sg to contact the help desk.
Customers can also reach the help desk by dialing
+65 6334 4576 from Monday to Friday between 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.
Procedure for Replacing Watch Battery
It is important to note that attempting to replace the battery on your own may result in significant damage to the watch. To replace the battery, it is advisable to seek assistance from the nearest dealer or service center by visiting
citizenwatch-global.com/support/network/index.html.
Where to Seek Repairs Abroad
In the event that your watch becomes damaged while abroad, customers can seek assistance from nearby Citizen Watch centers within the same country. A comprehensive list is available at
citizenwatch-global.com/support/network/index.html.
Process for Requesting Watch Inspection
Customers can request watch inspections by visiting their nearest authorized service centers.
Timing for Replacing Watch Gaskets
It is recommended to replace watch gaskets every two to three years. Customers are advised to contact service centers for information regarding ordering, pricing, or obtaining replacement gaskets.
Watch Overhauling Services
Watch overhauling services encompass a complete disassembly, cleaning, and adjustment of the watch. Damaged components are also replaced to ensure the watch functions normally.
Charging Eco-Drive Watches with Solar Light
Yes, Eco-Drive watches can be fully charged under direct solar light.
Repair of Broken Urethane Bands
If the urethane band becomes cracked or damaged, it is recommended to have it replaced with a new one.