Excellent customer service is offered by Citizen around the world, including the USA, for the handling of repair issues associated with watches. This includes repair of watch parts, replacement of batteries, fixing of wrists and dials, polishing, lubrication, and more. Support is provided by the company through various means such as online, telephone, walk-in, email, etc., for assistance related to warranty, orders, and more. To access the same, please use the following details.
Watch Service Request
Customer Service, 1000 W 190th St, Dept R, Torrance, CA 90502-1040
(800) 321-1023 Forward emails to
Customercare@citizenwatch.comService Hours: Monday to Friday 10:00 a.m. to 7:00 p.m. ET
Inquiry: any type of enquiry for services warranty, orders, registration can be send via
Inquiry Form Service Centers: Search nearby service centers through out the world for repair support
Service Center LocationWarranty: Access answer for warranty related queries at
Warranty SupportNear Me Repair Location
Citizen Factory Authorized Service
450 Century Pkwy STE 250, Allen, TX 75013, United States
+1 972-234-4900 Monday to Friday 10:00 a.m. to 4:00 p.m.