1-866-258-3782800.982. 4237Customer Operations Center is open
24 Hours a Day, Seven Days a WeekAEP West Virginia Customer Service is dedicated to providing exceptional support and assistance to its customers across the state. With a strong commitment to customer satisfaction, the AEP West Virginia team strives to address any inquiries, concerns, or issues promptly and efficiently. Whether it's resolving billing problems, assisting with power outages, or guiding customers through energy-saving programs, knowledgeable customer service representatives are always ready to lend a helping hand. By delivering personalized solutions and maintaining open lines of communication, AEP West Virginia Customer Service ensures that customers receive the highest level of service and support for energy needs.
AEP Electric WV Customer Service
1-866-258-3782800.982. 4237 AEP West Virginia Bill Pay
To pay AEP West Virginia bill, use one of the following methods:
Pay By Phone
Call BillMatrix toll-free at
800.611.0964 to make a payment.
- Pay by credit, debit, some ATM cards or e-check
- Customers will need an account number. Log in to get account number
- Payments that are made after 4:00 p.m. ET, on a weekend, or on any holiday will be posted on the next Appalachian Power business day
- A fee charged by BillMatrix may apply
Pay in Person
To make an in-person payment for the AEP West Virginia bill, visit an authorized payment location. To find the nearest merchant, please provide the address with city and state or ZIP code at
https://www.appalachianpower.com/account/bills/pay/in-person/. Please note: In person payments are limited to those less than $10,000.