AEP West Virginia Customer Service - Assistance Guide


1-866-258-3782
800.982. 4237
Customer Operations Center is open 24 Hours a Day, Seven Days a Week
AEP West Virginia Customer Service is dedicated to providing exceptional support and assistance to its customers across the state. With a strong commitment to customer satisfaction, the AEP West Virginia team strives to address any inquiries, concerns, or issues promptly and efficiently. Whether it's resolving billing problems, assisting with power outages, or guiding customers through energy-saving programs, knowledgeable customer service representatives are always ready to lend a helping hand. By delivering personalized solutions and maintaining open lines of communication, AEP West Virginia Customer Service ensures that customers receive the highest level of service and support for energy needs.

AEP Electric WV Customer Service


1-866-258-3782
800.982. 4237

AEP WV Phone Number

Emergencies & Outages


800.956.4237

West Virginia


800.982. 4237

Tennessee


800.967.4237

AEP Customer Service 1 800 Number


Toll Free


1-866-258-3782
Monday to Friday between 8:00 a.m. to 7:00 p.m. and Saturday: 9:00 a.m. to 1:00 p.m., Eastern Time.

Outages & Hazards


Report safety hazards immediately to customer solutions center 1-800-277-2177

Corporate Headquaters


614-716-1000

West Virginia


800.982. 4237

Tennessee


800.967.4237

AEP West Virginia Bill Pay

To pay AEP West Virginia bill, use one of the following methods:

Pay By Phone


Call BillMatrix toll-free at 800.611.0964 to make a payment.
  • Pay by credit, debit, some ATM cards or e-check
  • Customers will need an account number. Log in to get account number
  • Payments that are made after 4:00 p.m. ET, on a weekend, or on any holiday will be posted on the next Appalachian Power business day
  • A fee charged by BillMatrix may apply

Pay in Person


To make an in-person payment for the AEP West Virginia bill, visit an authorized payment location. To find the nearest merchant, please provide the address with city and state or ZIP code at https://www.appalachianpower.com/account/bills/pay/in-person/. Please note: In person payments are limited to those less than $10,000.