Aetna Customer Service

The Aetna customer service department is dedicated to providing support for healthcare insurance plans. The customer service team can be reached at 1-800-872-3862 (TTY: 711) between 8:00 a.m. and 6:00 p.m. ET throughout the week. Assistance regarding general health insurance, dental, and vision insurance plans is offered by the customer service center.

Aetna Customer Service Phone Number: The toll-free number 1-800-872-3862 should be called for support regarding claims, benefits, etc.

Medical and Behavioral Health: For medical and behavioral health services, contact 1-800-353-1232.

Aetna Customer Service Email


Aetna senior products can be contacted via email at aetssiphs@aetna.com. General queries and questions can be resolved at 1-800-872-3862.

Aetna Customer Service Chat

The Aetna insurance customer service chat is available for members, individuals, and families with an Aetna insurance policy. To chat with a live agent, follow these steps:
  1. Visit Aetna's official web portal at (https://www.aetna.com/)
  2. Click on "Contact Us" on the homepage.
  3. Registered members should click on "Log in to account".
  4. Clients without a user account should click on "Register as a new user".
  5. After logging into the account, navigate to the "Chat" option.
  6. Type a query in the chat box to start a live chat with a service agent.

Aetna Customer Service Claims

File claims to Aetna by using the below mentioned contact channels.

Medicare Medical and Dental Plans


1-800-624-0756

Member/Physician Services


1-800-238-6279 and then prompt 2.

Mail Claims at


Aetna Pharmacy Management PO Box 398106, Minneapolis, MN 55435-8106.

Aetna Customer Service Number

Aetna has established customer service numbers for different services and programs. Use the below mentioned contact numbers to contact the service support team.
ServicePhone number
General Service 1-800-872-3862
Disease Management Programs 1-866-269-4500
Infertility Program 1-800-575-5999
Maternity Program 1-800-272-3531
Pharmacy Management 1-800-238-6279
Specialty Pharmacy 1-866-782-2779
Transplant Program 1-877-212-8811
Credentialing and Joining Our Network 1-800-353-123

Banner Aetna Customer Service

Banner Aetna is a one stop destination for billing, enrollment and on-boarding. Call at 1-800-381-6789 to claim all possible support.

Aetna Customer Service NJ

1-877-782-8365 .
Monday Through Friday, 8:00 a.m. to 6:00 p.m. ET.

Aetna DMO Customer Service

1-800-872-3862
Monday Through Friday, 7:00 a.m. to 7:00 p.m. ET.

Aetna Customer Service California

1-800-872-3862 for customer service support in California. The support channels remain open between 8:00 a.m. and 6:00 p.m. ET.

Aetna Customer Service Illinois

1-855-339-9731 (TTY: 711).
Monday Through Friday, 7:00 a.m. to 5:00 p.m. CT.

Aetna Customer Service Florida

The Florida office can be contacted at 1-800-441-5501 between Monday through Friday, 8:00 a.m. to 7:00 p.m. ET.

Aetna Vision Insurance Customer Service Number

Dial 1-800-872-3862 (TTY: 711) between 8:00 a.m. and 6:00 p.m. ET.

Aetna Customer Service Hours

Aetna Customer Service Hours


8:00 a.m. and 6:00 p.m. ET Throughout the Week.

Aetna Medicare Customer Service Hours


Monday to Friday, 8:00 a.m. to 8:00 p.m. ET.

Aetna Insurance Customer Service Hours


between 8:00 a.m. and 6:00 p.m. ET.

Aetna Dental Customer Service Hours:


Monday to Friday, 9:00 a.m. to 9:00 p.m. ET.

Aetna Better Health Customer Service Hours

8:00 a.m. to 5:00 p.m., EST, Monday through Friday.

Banner Aetna Customer Service Hours

Monday through Friday 7:00 a.m. to 11:00 p.m. ET, Saturday 7:00 a.m. to 9:30 p.m. ET, and Sunday 8:00 a.m. to 6:00 p.m. ET.

Aetna Customer Service Medicare

  • Medicare Medical and Dental Plans: can be contacted at 1-800-624-0756.
  • Non-Medicare Plans, Including Individual and Family Plans: assistance is available at 1-888-632-3862.
  • Voluntary Plans: information can be obtained at 1-888-772-9682.
  • Worker's Comp: support is provided at 1-800-238-6288.
  • Medicare Plan Precertification: is handled at 1-800-624-0756.
  • Pharmacy Precertification (oral drugs) for Medicare Plans: inquiries should be directed to 1-800-414-2386.

Aetna Customer Service Dental

Dental for Non-Medicare Plans

1-800-451-7715

National Dentist Line

1-800-451-7715

Dentist Contracting Hotline

1-800-776-0537

All Dental Claims Address

Aetna Dental P.O. Box 14094 Lexington, KY 40512-4094

Aetna Customer Service for Members

Aetna members can visit the members service portal for managing benefits, file claims, find a doctor, check eligibility information and order ID. Fill out a contact form on the members portal and avail all needed support. The support team responds messages between from 8:00 a.m. to 6:00 p.m. EST, Monday to Friday.

Aetna Customer Service Provider

1-888-632-3862 to seek assistance regarding the provider network. The service line remains open Between 8:00 a.m. and 6:00 p.m. ET.
1-800-227-5720

Aetna Customer Service New York

55 W 125th St #1300, New York, NY 10027, United States.
+1 855-456-9126

Aetna Walmart Customer Service

855-548-2387 for service support.

Aetna Member Services 800/1800 Toll Free Number

The USA toll-free number for Aetna customer service is 1-800-872-3862 .

Aetna Customer Service Address

The corporate address is Aetna, Inc. P O Box 981107. El Paso, TX 79998

Aetna Customer Service Ohio

Call at 800-645-5677 to contact the Aetna basic customer service between Monday to Friday, 8:00 a.m. to 6:00 p.m.

Aetna Customer Service Michigan

28588 Northwestern Hwy Suite #380B, Southfield, MI 48034, United States
+1 313-465-1500

Aetna Lexington KY Customer Service

Claims Mailing Address:

Aetna, Inc. P O Box 981107. Lexington, KY
888-702-3862

Aetna Customer Service Number California

1-855-772-9076

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