Aetna Customer Service - Complete Support Guide

Aetna customer service department is committed for support regarding healthcare insurance plans. The customer service team can be called at 1-800-872-3862 (TTY: 711) between 8:00 a.m. and 6:00 p.m. ET through the week. The customer service center offers assistance regarding general health insurance, dental and vision insurance plans.
Aetna Customer Service Phone Number: Call at the toll-free number i.e. 1-800-872-3862 and seek support regarding claims, benefits, etc.
Medical and Behavioral Health: Contact at 1-800-353-1232 for medical and behavioral health services.

Aetna Customer Service Email

Contact Aetna senior products via email at General queries and questions can be resolved at 1-800-872-3862

Aetna Customer Service Chat

Aetna insurance customer service chat is available for members, individuals and families having a Aetna insurance policy. Follow the below steps to chat with a live agent.
  1. Visit Aetna official web portal at (
  2. On the homepage click on "Contact Us".
  3. Registered members can click on "Log in to account".
  4. Clients with a user account can click on "Register as a new user"
  5. After login into account navigate to "Chat" option.
  6. Type a query in chat box and start live chat with a service agent.

Aetna Customer Service Claims

File claims to Aetna by using the below mentioned contact channels.
Medicare Medical and Dental Plans: 1-800-624-0756
Member/Physician Services: 1-800-238-6279 and then prompt 2.
Mail Claims at: Aetna Pharmacy Management PO Box 398106, Minneapolis, MN 55435-8106.

Aetna Customer Service Number

Aetna has established customer service numbers for different services and programs. Use the below mentioned contact numbers to contact the service support team.
ServicePhone number
General Service 1-800-872-3862
Disease Management Programs 1-866-269-4500
Infertility Program 1-800-575-5999
Maternity Program 1-800-272-3531
Pharmacy Management 1-800-238-6279
Specialty Pharmacy 1-866-782-2779
Transplant Program 1-877-212-8811
Credentialing and Joining Our Network 1-800-353-123

Banner Aetna Customer Service

Banner Aetna is a one stop destination for billing, enrollment and on-boarding. Call at 1-800-381-6789 to claim all possible support.

Aetna Customer Service NJ

Contact Aetna Concierge of New Jersey at 1-877-782-8365 . The calling hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.

Aetna DMO Customer Service

Call the member service at 1-800-872-3862 between Monday through Friday, 7:00 a.m. to 7:00 p.m. ET.

Aetna Customer Service California

Dial 1-800-872-3862 for customer service support in California. The support channels remain open between 8:00 a.m. and 6:00 p.m. ET.

Aetna Customer Service Illinois

Call Aetna member services in Illinois at 1-855-339-9731 (TTY: 711). Monday through Friday, 7:00 a.m. to 5:00 p.m. CT.

Aetna Customer Service Florida

The Florida office can be contacted at 1-800-441-5501 between Monday through Friday, 8:00 a.m. to 7:00 p.m. ET.

Aetna Vision Insurance Customer Service Number

Dial 1-800-872-3862 (TTY: 711) between 8:00 a.m. and 6:00 p.m. ET.

Aetna Customer Service Hours

Aetna Customer Service Hours: 8:00 a.m. and 6:00 p.m. ET throughout the week.
Aetna Medicare Customer Service Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. ET.
Aetna Insurance Customer Service Hours: between 8:00 a.m. and 6:00 p.m. ET.
Aetna Dental Customer Service Hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. ET.
Aetna Better Health Customer Service Hours 8:00 a.m. to 5:00 p.m., EST, Monday through Friday.
Banner Aetna Customer Service Hours: Monday through Friday 7:00 a.m. to 11:00 p.m. ET, Saturday 7:00 a.m. to 9:30 p.m. ET, and Sunday 8:00 a.m. to 6:00 p.m. ET.

Aetna Customer Service Medicare

Aetna Customer Service Dental

Dental for Non-Medicare Plans: 1-800-451-7715
National Dentist Line: 1-800-451-7715
Dentist Contracting Hotline: 1-800-776-0537 .
All Dental Claims Address
Aetna Dental
P.O. Box 14094
Lexington, KY 40512-4094

Aetna Customer Service for Members

Aetna members can visit the members service portal for managing benefits, file claims, find a doctor, check eligibility information and order ID. Fill out a contact form on the members portal and avail all needed support. The support team responds messages between from 8:00 a.m. to 6:00 p.m. EST, Monday to Friday.

Aetna Customer Service Provider

Call at 1-888-632-3862 to seek assistance regarding the provider network. The service line remains open between 8:00 a.m. and 6:00 p.m. ET. Dial 1-800-227-5720 for queries about pharmacy.

Aetna Customer Service New York

55 W 125th St #1300, New York, NY 10027, United States.
+1 855-456-9126

Aetna Walmart Customer Service

Contact at 855-548-2387 for service support.

Aetna Member Services 800/1800 Toll Free Number

The USA toll-free number for Aetna customer service is 1-800-872-3862 .

Aetna Customer Service Address

The corporate address is "Aetna, Inc. P O Box 981107. El Paso, TX 79998".

Aetna Customer Service Ohio

Call at 800-645-5677 to contact the Aetna basic customer service between Monday to Friday, 8:00 a.m. to 6:00 p.m.

Aetna Customer Service Michigan

28588 Northwestern Hwy Suite #380B, Southfield, MI 48034, United States
+1 313-465-1500

Aetna Lexington KY Customer Service

Claims Mailing Address: Aetna, Inc. P O Box 981107. Lexington, KY.

Aetna Customer Service Number California

Call at 1-855-772-9076 to contact Aetna California office.