Affirm Customer Service - Payments, Email & Hours Guide

Affirm Customer Service Number

Affirm Customer Service is an assistance department that deals with categories of consumers and provides instant and 24/7 service support. Affirm Customer Service department consists of a professional team of representatives whom help consumers via online and offline modes. Consumers can avail support regarding the following services and products:

  • Customer Service Phone Number USA: General questions about the Affirm
    services and products, contact at (855) 423-3729 in between 7:00 a.:m. - 10:00 p.m. Central Time on all days.
  • Customer Service Phone Number Canada: Canadian merchants can dial (855) 423-3729 and attain support about their debit disputes, payment and billing questions, loans and credit scores.
  • Customer Service Phone Number Hours: Customer service department is open for merchants and consumers during all weekdays from 7:00 a.:m. - 10:00 p.m. Central Time.
  • Customer Service Chat: For chat support, follow the official webpage and ask for live support. For more questions, dial (855) 423-3729
  • Customer Service Email: Having queries about the credit scores, soft credits, account, loans and debit disputes, ask help via an email at help@affirm.com.
  • Customer Service Address: For walk-in and counter services, visit at Affirm, Inc., 650 California St, San Francisco, California 94108, United States.

Affirm Customer Service Support Contacts


Merchants/consumers can contact the Affirm financial company for loans, debits, payments and credit services through a call at given numbers:
Affirm Customer Services/ProductsService Support Contacts
Account/Customer Login Issues: (855) 423-3729
Orders and Returns (855) 423-3729
To Cancel an Order (855) 423-3729
To Apply Loans (855) 423-3729
To Update Your Number (855) 423-3729
To Check Soft Credit (855) 423-3729
Payments and Billing (855) 423-3729
Cancel or Refund Affirm Transactionsupport@udacity.com/ (855) 423-3729

Affirm Customer Service Numbers & Hours

  • Affirm Financing Customer Service Number: All financing issues and concerns like loan applications, approvals and credit limits can be sorted out by contacting customer service department at (855) 423-3729 on all weekdays from 7:00 a.m. - 10:00 p.m. Central Time.
  • Affirm Merchant Customer Service Number: To get help regarding sales, partnership, accounts, PayBright and marketing services, merchants can ask for the service support by calling on customer service number that is (855) 423-3729 in between 7:00 a.m. - 10:00 p.m. Central Time on all weekdays.
  • Affirm Payment Customer Service Number: Merchants and consumers having issues with the payments like late or accidental payments, auto payments, balance queries, payments schedules, charged-off loans and many more, call customer care team at (855) 423-3729 from 7:00 a.m. - 10:00 p.m. Central Time.
  • Affirm Shop Pay Customer Service Number: Merchants/consumers can pay their purchases in instalments via Shop Pay. For registration and concerns, talk to a customer service representative of Affirm at 855-423-3729 or send an email at help@affirm.com.
  • Affirm Priceline Customer Service Number: Affirm Priceline is a service tool through customers can purchase or book flights, hotels, rental vehicles, etc. and pay later. Need help regarding the Affirm Priceline , speak with a customer service member at (855) 423-3729 on all weekdays in between 7:00 a.m. - 10:00 p.m. CST or go through the given path for bookings.
  • Affirm Expedia Customer Service: For the travel, flights, hotels and vacation payment plans, call at (855) 423-3729

Affirm Customer Login/My Account

Affirm Customer Login is an online tool or portal for the customers and merchants that can be used for multiple purposes including:

  • My Account/Login: Merchants can use their registered mobile number and a secure password or code for getting access to all online services of Affirm. To know more about the login/sign up portal, follow the given path or talk to a specialist at (855) 423-3729
  • Orders & Refunds: Customers can use their accounts for placing orders, ask for refunds, returns, shipping and delivery.
  • Make Payments and Billings: Merchants can go through the login portal for review bills and making payments.
  • Loans: Merchants can view their loan summary and payment statements. Canadian customers can ask for the account statement by calling at (888) 484-4282
  • Claim Late and Accidental Payments: Customers can claim for the refunds of late and accidental payments.

Affirm Payments

Merchants can use following modes for the payments including:

  • Online Payments: Merchants can use official webpage "www.affirm.com" for making payments or download Affirm app from the App Store (iOS) or the Google Play Store (Android) for the quick and easy payments.
  • Pay By Check: Customers can use personal checks for making payments.
  • Payment Via Mail: Consumers can send their checks and money orders at the given address "Affirm, Inc., 30 Isabella Street, Floor 4, Pittsburgh, PA 15212".
  • Automatic Payments (AutoPay): Customers can link their bank/saving accounts in order to make monthly automatic payments.
  • Telephonic Payments: Merchants can call at (888) 484-4282 for telephonic payments.

Affirm Customer Service Jobs


To know the latest updates of jobs/opportunities, interested candidates can visit the official webpage "www.affirm.com/careers". For assistance, contact at (888) 484-4282



Affirm Customer Service For Merchants


To get details in regard with becoming "Affirm Merchant" the sales department can be reached at (855) 423-3729 during 7:00 A.M - 10:00 P.M CST seven days a week.



How To Send A Mail To Affirm Customer Care Team?


Easy way to send inquiries is to use Affirm web form to receive instant support. However, to send enquiries, or documents to the customer service department through mail use the below mentioned mailing address.
Affirm, Inc.
30 Isabella Street, Floor 4, Pittsburgh, PA 15212



Affirm Law Enforcement Or an Attorney Member Customer Service


Please note documents like summonses, complaints, subpoenas and/or any other legal documents are not accepted through email. All these kinds of documents must be served through the Affirm’s agent for processing.
CT Corporation System
330 N Brand Blvd, Glendale, California 91203



Affirm Debit+ Customer Service and Support

Customer Service Number: Dial (855) 423-3729 to get assistance related to the Debit+ issues or with dispute purchase.
Service Hours: Service agents are available from 7:00 A.M- to 10:00 P.M every day throughout the week CST.

Steps to Unlocking Debit + Account


Follow the steps below to unlock the Debit+ account
1. Tap on "start a new transfer".
2. The outstanding balance needs to be reviewed and click on "Confirm" transfer amount.
3. Now Tap on start this transfer.
Once the transfer starts, the email with the confirmation message will be sent to the owner. It generally takes 1- 2 business days to get the process completed.

How to Cancel Lost Or Stolen Card


Mentioned steps are required to follow in order to cancel the stolen or lost Debit+ Card.
1. Start with opening the Affirm Debit+ App from mobile.
2. Go to the Account Icon and select the same.
3. Tap/click on the "Get Help" option.
4. Select/ Tap " I need New Card" from the given options.
5. Provide the card replacement reason.
6. Now choose the color of the new card.
7. Confirm mailing address and tap order card.
The new card order processing message will be received through email within 7- 10 days.



What is Affirm Virtual Card & How to Use It?

When the loan is approved through App or website this loan amount is loaded with the Virtual Visa Card. The card is designed for one time use with any of the chosen merchants for online or in-store shopping. Please note that merchants accepting Affirm cards will also accept Affirm Virtual visa cards.

Making Payment with Affirm Virtual Visa Card


The payments using virtual visa cards can be done using three methods which are App, website, and the confirmation email.
At the checkout choose the credit card and enter the number associated with the card then request the other information to complete paying process.

Paying Online with Virtual Visa


1. At the checkout choose a credit card.
2. Opt to pay with a credit card.
3. 16-digit number available on the card needs to enter.
4. Billing addresses are required to be entered.
5. Conform checkout.

Canceling the Virtual Card


Two ways to cancer virtual visa card are
Through Affirm App
To cancel a card using Affirm App
1. Go to the home screen and tap to view the card.
2. Select edit or cancel card and Tap cancel card.

Through Affirm.com
1. Go to the home screen and navigate to the upper-right corner then click on "virtual card timer".
2. Select "Edit or Cancel Account" & Click on Cancel Card Option.



How to Get Affirm Refunds?


It is advised to contact the store from where the term is purchased for refund support. The store will assist if a return or refund is available and how much refund will be paid back in accordance with their own return policy. Once the refund request is received the refund notification will be displayed on the loan timeline between three - to 10 business days and the balance will be updated.

Getting Refund By Cash


Refunds are always paid back in the original method used for purchase such as money orders, MoneyGram, cashier's check, etc.

How to Check Refund If Paid Back?


The status of the refund can be checked using the following method.
1. Login with the affirm account.
2. Go to the Pay option & select purchase.
The refund balance will be reflected under adjustment in the purchase details. Please note that refunds will be displayed within 3–10 business days.



Late and Accidental Payments Support


For late payment sign in with the affirm account and schedule payment. Please note that the company does not charge any late fees on late payments but it may affect one's credit score or another loan chance from the affirm.
For payments made accidental contact at (855) 423-3729 or submit refund request online within "3 calendar days" after payment is made. Within 7-14 business days the full refund is made in the bank account.