Amazon Customer Service Email - Text Support Guide

Amazon Customer Service Email

Amazon is committed to deliver all needed support via multiple channels. The global undertaking has email service support also to facilitate customer queries. The email service support is available for varied products and services. Check the below help documents to avail assistance via email service.

  • Amazon Customer Service Email USA: For all types of general queries and questions, send email at primary@amazon.com. For direct assistance call at 1-888-280-4331
  • Account and Billing Queries: The questions regarding billing queries can be resolved by sending an email at cis@amazon.com. For assistance for payment related issues, clients also call at (866) 216 -1075 .
  • Amazon Canada Customer Service Email: Customers residing in Canada can send email queries at cs-reply@amazon.com.
  • Amazon Prime Customer Service Email: For support regarding Amazon prime membership and subscription, send email at primary@amazon.com
  • Amazon Customer Service Email Complaint: To register a complaint to Amazon call at 1 206-922-0880 or Log into your Amazon account and click on the Complaints Link present at the bottom of the page.
  • Amazon Hr Email Address: The registered email address for human resource department is hr@amazon.com.
  • Report Fraud: Report Suspicious E-mails, Phone Calls, or Webpages atmws-admin@amazon.com
  • Amazon Marketplace Web Service Support: Send request at lwa-support@amazon.com

Amazon Customer Service Email Spam

Amazon assures security and privacy to customers. The company encourages consumers to report any suspicious email fraud, scam, phishing and spoofing. The support service takes suspicious calls, email or text seriously and secures customer's information.

How to Report Spam Email to Amazon?


To report the spam emails or calls follow the below steps
  1. Go through the www.amazon.com .
  2. Click on "Customer service" option available on top of the page.
  3. Choose "Security & Privacy" option under "Help Topics".
  4. Click on "Report Something Suspicious".
  5. Select an Option from the below categories:
    Shared any information
    Shared Amazon account information
    Shared Banking information
    Have given remote access to my computer/devices
    Have shared other information.
  6. Login with email and Password.
  7. Follow the on-screen prompts
  8. File a suspicious activity.

Amazon Account Locked Email


The Amazon "account-locked" email is a part of spam used by fraudsters to dump users. Report that same spam email by using the above discussed method.

Amazon Email Gift Card

Amazon offers e-gift cards that can be send to friends, family and others. The gift cards contain shopping rewards that a receiver can use to shop from Amazon. Customers can send gift cards via email to a recipient with other details. Amazon mail the gift card to chosen recipient and allows to redeem that same anytime.

How to Email a Gift Card from Amazon?

  • Visit the Amazon.com.
  • Click on "Gift Cards" option available.
  • Select the type of gift card you want to purchase.
  • Enter the desired amount for gift card.
  • Select "Add to Cart".
  • Click on "Proceed to Checkout".
  • Provide payment details and select "Continue".
  • Select "Place your order".
  • After placing order, Amazon will mail the gift card to recipient for shopping.

Amazon Email Account

Amazon allows customers to create a user account based on email and phone number. The user account provides access to multiple services and benefits. A registered user can manage personal account information, check payment details, faster checkouts and avail discounts.

Check How to Create a Amazon Email Account Login?

  • Visit the official portal at "www.amazon.com".
  • Click on "Account and Lists".
  • Choose "New Customer" option.
  • Click on "Create a new Amazon account".
  • Enter a "User name" and "Password".
  • Enter a Mobile number and Email address to connect.
  • Enter a six-digit OTP received through mobile or email.
  • Enter the code and click on "Verify".

How to Verify Email ID?


1. Go to the email inbox.
2. Select the link in the verification email.
3. Follow the on-screen instructions.

How to Change Amazon Email Address

Amazon allows users to update or change email or other personal information anytime. Users can change email address on personal account by following the below steps:
1. Visit the "Accounts and Lists" option on "www.Amazon.com".
2. Click on "Your Account" option.
3. Go to the section called "E-mail Preferences".
4. Click "Update or Change".
5. Enter "new and old email ids" to complete the process.

Check How to Delete the Amazon Account?

  • Visit the "www.amazon.com".
  • Click on "Account" option present at the top of page.
  • Then click on "Login and Security".
  • After Login, click on "Edit" option.
  • Go to "Account Status" section.
  • Click on "Inactive" to confirm the account delete.

How to Email Amazon Customer Service?

Amazon has devised multiple means and ways to provide contact channels to customers. Consumers can use the helpline channels to avail assistance regarding services and products. Amazon offers support under the below mentioned help categories.

  • Shipping & Delivery
  • Amazon Prime
  • Payments & Pricing
  • Amazon Pay balance
  • Returns, Refunds
  • Ordering
  • Managing Your Account
  • Devices & Digital Services
  • Amazon Business
  • Other Topics & Help Sites
  • Customer Service

Contact Amazon Via Email


Amazon allows clients to seek needed assistance via email support. The established email channels can be utilized to seek needed assistance.
For general queries: primary@amazon.com
For billing and Accounts: cis@amazon.com
Contact HR department: hr@amazon.com

Contact Amazon through Phone Number


Amazon has established the toll-free number to provide direct assistance to customers. The established contact numbers are mentioned below:

How to Contact Amazon Customer Service Via Chat


To avail support via chat service, follow the below steps:
  1. Go to "amazon.com".
  2. Select the "Customer service"
  3. Under customer service click on "Contact us".
  4. Enter Login Credential to Signin.
  5. Click "Start chatting now".
  6. Enter a message in "text box" at the bottom of the pop-up chat window.
  7. click "Send" to check the live answers.
  8. Assistance can also be availed by selecting "Help"
    option.