Amazon Employee Resource Center - ERC Support Guide

Amazon Employee Resource Center

Amazon Employee Resource Center - ERC is the HR department of the Amazon Global companies which acts as the contact center for all employees and is responsible for offering 24/7 7 days a week support for employees through phone or chat mediums.
HR Customer Service Number: Call to +1 (888) 892-7180 for any HR or ERC related inquiry in United States.

Amazon ERC Employee Phone Numbers(Region Wise)

CountryPhone Numbers
United States +1 (888) 892-7180
United Kingdom 0808 145 3744 or 020 7855 3100
Monday-Sunday: 6 00 AM -7:00 PM
Canada 1 877-467-1383
Costa Rica 0 800 015 0702
Czech Republic 800 701 388 or 228 882 253
Monday-Sunday 7:00 AM - 8:00 PM
Ireland 1800 947784 or 165 31446
Monday-Sunday: 6:00 AM -7:00 PM
Poland 80 011 246 76 or 12 881 11 61
Monday-Sunday 7:00 AM -8:00 PM
South Africa 080 098 8812
Monday Sunday 8:00 AM -9:00 PM
Germany 0-800-1840-243 or (+49) 89-2206-1049 Monday to Sunday 7:00 to 20:00
France 0-800-907-578 or +331-70-39-49-57 Monday to Sunday: 7:00 22:00 CET
Italy 800 792 463 or +39 02 8295 0296
Open: 7:00 to 10:00 CET
Slovakia 0-800-606-025 or +421-233-456-686 Monday to Sunday: 7:00 to 20:00 (UTC+1)
Spain 900-831-779 or +34-9-3220-3850
Monday to Friday: 8:30 to 17:30 (UTC+1)
Australia +61 1300 109 674
Monday to Friday: 9:00 to 17:00 (AEDT)?
Bahrain 80006434
Sunday to Thursday: 9:00 to 18:00 (UTC+4)
Belgium 0800-714-62 or +322-80-865-08 Monday to Friday: 8.30 to 17.30 P.M. (UTC+1)
China 8000 or 400-623-6780
Monday to Friday: 9:00 to 18:00, China Standard Time
Egypt +20 22 160 4988
Open 5 days a week: 9:00 to 18:00 (UTC+4)
Finland 0800-917-731 or +358-9-4245-1824
Open 7 days a week
Japan 0800-123-3656
Open weekdays: 9:00 to 18:00.
Mexico 018000623471 or 4423489568 Open Monday to Friday: 7:00 to 20:00
Morocco +212-53-80-44-230
Monday to Sunday: 06:00 to 21:00
Netherlands 8000-229-880 or +31-208-085-004 Monday to Friday: 8:30 to 17:30 (UTC+1)
New Zealand +61 1300 109 674
Monday to Friday: 11:00 to 19:00 (NZDT)
Philippines +63 28 271 1438 (Manila) or +63 32 402 8200 (Cebu) Monday to Friday: 6:00 to 18:00 (Philippine Time)
Romania 0-800-896-340 or Monday to Friday 7:00 to 18:00 (UTC+2), Saturday - Sunday 7:00 to 16:00 (UTC+2)
Singapore 8000 to +65 64084280 , Monday to Friday: 9:00 to 18:00, Singapore Standard Time
Sweden 0200-330-983 or +46-840-839-532
Monday to Friday: 8:30 to 17:30 P.M. (UTC+1)
Switzerland (+49) 89-2206-1049 Monday to Friday, 8:30 - 17.30 (UTC+1)
United Arab Emirates (UAE) +971 45 731 573
Sunday to Thursday: 9:00 to 18:00. (UTC+4)

Amazon Employee Resource Center/HR Benefits

Customer Service Number: For any HR or Amazon ERC related assistance contact at +1 (888) 892-7180
Amazon offers a wide range of benefits for regular and full-time employees. However, it must be noted that benefits may vary by location, working hours, employment length, and according the job status. The wide range of benefits offered by the Amazon ERC/ Human resource center are mentioned below.
  • Amazon ERC Health Benefit: Wide range of the medical plans are offered to the employees to choose from and are tailored specifically as per the unique requirements. The plan comprises of Health Savings Account, dental, & vision plans, etc.
  • Amazon Financial Security Benefit: Amazon provides array of the financial security plans for the employees to secure their future like 401(k) plan, life and accidental death & dismemberment insurance, Short-term & Long-term disability plans.
  • Restricted Stock Units Benefit: The amazon employees are offered to invest in company in order to avail different types ownership opportunities with the company.
  • Amazon Network of Support: The free support is offered to the both On and off the job employees for their well being and health in terms of the employee assistance program, 24/7 confidential support, and much more.
  • Amazon Adoption Assistance Program:
    The employees are provided expense support to cover charges associated with attorney fees, court costs, and travel for qualified international & domestic adoptions.
  • Amazon Maternity and Parental Leave: Employees are provided fully paid Maternity and Parental Leave options for both before and following birth or adoption . For more details contact ERC at +1 (888) 892-7180
  • Amazon Time Off Benefit: The employees are offered the paid time off in addition to the paid company holidays.
  • Employee Discount: With this benefit the employees are offered annual discount on purchases at
  • Amazon Career Choice Benefit: The program is particularly designed for hourly based employers where company pre-pays 95% of the costs to cover their tuition, textbooks, and other related fees.

How To Login Amazon Employee Login

Amazon provides secure Amazon HR e- portal services to let employees access all HR related information using single platform 24/7. Employees can login with the account by clicking Amazon Login using the login credentials set up at the time of account registration.
Please note that a "DSP delivery associate" can login by clicking on the link bat the Amazon login screen below the "Login" Option with the " with my credentials".

What Is Employee Referral Program?

The Amazon employee referral program is an innovative prog that let one earn a bonus on referring a candidate for employment with Amazon who will be good fit for the job in Amazon. If the referral is hired the company pays $1000 bouns to the referee. In addition, the referral will get a bonus of $2000 if they are hired and will complete one year of service with the Amazon.

Requirements for Employee Referral Program

While referring someone to Amazon through "Employee Referral Program" one should full fill the following requirements.
1. The reffral should meet the basic qualification meant for the job.
2. The Job cannot be reffred for yourself or someone you live with.
3. Submit Referral through the employee referral website only.
4. The bonus will be paid after the new hire will at least stay with the company for 90 days.

What is Amazon Sign-on Bonus?

This is one time bonus offered by the Amazon to the new hires or employees. The bonus of a few thousand dollars is paid to the new employees. To get eligible for this bonus one has to stay with the company for longer period.

Amazon Human Resources Employment Verification

Amazon new employees are supposed to perform E- verify which is web based program designed to verify or determine the employee eligibility for working in the USA by matching the details provided in the "employee's Form I-9" against the data available in the records of the social security Administration (SSA) and Department of Homeland Security (DHS). The e- verify is done in all 50 states of the USA including District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, etc.

Can I Review Application With My Account?

Yes, with "My Account" one can check or review the status of their job application can update the profile, and access the application information.

How to Recover Password If Forgotten?

Go to the Login Screen and click on the "Forgot password" and enter username to retrieve the password.

What to Do If Application Status is Not Changed?

The dashboard is updated on the regular basis to display the most recent status information about the Job application. If there is an change in the status of the job application the dashboard is updated to reflect this change as soon as possible.

List Of Amazon Employee Resource Center Office Locations In USA

Amazon Baltimore

Amazon Drop Yard
Office Location: 2216 Edgewater Ave, Baltimore, MD 21222, United States

Office Location: 5300 Holabird Ave, Baltimore, MD 21224, United States
Service Hours/Days: Monday to Friday 9 AM - 5 PM, Saturday 24 Hours open.

Amazon Atlanta

Amazon (ATL12)
Office Location: 271 17th St NW, Atlanta, GA 30363, United States (ATL11)
Office Location: 3333 Piedmont Rd NE, Atlanta, GA 30305, United States
Customer Service Number: +1 404-274-8126
Service Hours/Days: Monday, Tuesday, Wednesday and Friday 8 AM - 10 PM, Saturday 12:30 AM –10 PM

2302 Marietta Blvd NW, Atlanta, GA 30318, United States
Open 24 hours

Amazon Austin

Amazon (AUS11)
Office Location:11501 Alterra Pkwy, Austin, TX 78758, United States
Service Phone Number: +1 737-443-3825
Service Hours/ Days: Monday to Friday 8 AM - 5 PM

UTX9 - Amazon Prime Now
Office Location: 4616 W Howard Ln Suite 750, Building 7, Austin, TX 78728, United States.

Amazon (AUS16)
11815 Alterra Pkwy Suite 900, Austin, TX 78758, United States
1300 Guadalupe St Suite 100, Austin, TX 78701, United States
+1 888-415-0615

Amazon Boston

BOS17 - Amazon
27 Melcher St, Boston, MA 02210, United States
Monday to Friday 7:30 AM - 5 PM

BOS21 - Amazon
55 Pier 4 Blvd., Boston, MA 02210, United States

31 St James Ave, Boston, MA 02116, United States

Amazon Colorado

Amazon Boulder Office
1900 15th St, Boulder, CO 80302, United States

6565 S Boston St, Greenwood Village, CO 80111, United States
+1 303-888-5082

390 Interlocken Crescent, Broomfield, CO 80021, United States
Open 24 hours

DDE6 - Amazon
6150 Downing St, Denver, CO 80216, United States
+1 303-579-2642
Open 24 hours

Amazon at 144th Street
7353 W Grant Ranch Blvd, Lakewood, CO 80123, United States

Amazon Distribution Center
4555 Viking Way, Loveland, CO 80538, United States

DEN21 - Amazon
1855 S 57th Ct, Boulder, CO 80301, United States

22205 E 19th Ave, Aurora, CO 80019, United States
+1 855-574-2041
Open 24 hours

Amazon Kentucky

Amazon Return
1075 Aviation Blvd, Hebron, KY 41048, United States
Monday to Friday 7: 30 AM - 3 PM

Amazon CVG2 Out Side Yard
Florence Park, 1740 lakeland, Burlington, KY 41005, United States

Amazon Fulfillment Center - LEX1 & LEX3
1850 Mercer Rd, Lexington, KY 40511, United States
+1 859-381-0818
Open 24 hours