BNYM Access Retirement - Employee Benefit Support

BNYM Access Retirement Service

BNY Mellon Access retirement is a pension service portal offering its retirement solutions to banks, corporations, brokers, insurance companies, individual and family offices, etc in regard to retirement plans, resources, wealth management, and much more. The service support can be availed through below help channels
  • BNYM Retirement Service Help:
    For any assistance, related to the access portal contact BNY Mellon Pension Service Center at 1-800-947-4748 .
  • Service Hours: Monday through Friday from 8:00 A.M. to 6:00 P.M. Eastern Time.
  • BNYM Client Access Support: Dial (800) 880-5631. to receive assistance regarding the wealth management.
  • BNYM Retirement Plan Assistance: 1-800-358-0910 to get assistance regarding retirement plans.
  • BNYM General Service Contact: Contact at (877) 385-9899 to get in touch with the customer service executive with general queries.
  • USA Support Desk: 1 (855) 435 4357

BNY Mellon Pension Service Center - How to Register?


To get registered with the BNY Mellon pension service center portal in order to access all retirement resources follow the given instructions.
1. Click BNY Mellon Pension
2. On the login screen click on the " Register as a first-time user" link just above the login section.
3. The user will get redirected to the "https://qa5.benefitcenter.com/login/v3/pub/selfregM.jsp"
4. User needs to have a registration key to complete "Sign Up".
5. Select the option " No - I need to request a key or Yes - I already have a key".
6. If the user does not "have the key" select the
"No - I need to request a key" and fill out the form with the information like Social Security number, Date of Birth, Home ZIP Code and enter Captcha for authentication, and hit the "Request key" button.
7. If the user is having the "request key" then select "Yes - I already have a key" and validate the key by filling out the information like the Last 4 digits of the Social Security number, Registration Key, enter the Captcha code and click on the "Continue" button to complete the registration process by following the further instructions.

Non-BNY Mellon Service Help Desk

  • American Users Support: 1 (855) 284 9065 (Toll Free) or +1 615-457-5589 or email support@bnymellon.com
  • Service Support for Europe, Middle East, Africa: +44(0) 20 7964 6161 or email support@bnymellon.com
  • Asia Pacific Assistance: +65 6432 0314 or email support@bnymellon.com



BNY Mellon 401k Employee Benefits Support

To access resources on 401K or any other benefits use the contact channels given below:
For Benefit Support: Contact toll free at +1 (855) 284-9065 or +1 (615) 457-5589 .

How to Access the Benefit Account


1. Visit "http://mybenefits.bnymellon.com/"
2. Enter "UserID & Password" in the section and click on "Log On" to access benefits.
To log in with "Alight Mobile" click on the "Login with Alight Mobile" option under userId.

BNYM Pershing Service Help: Contact at 1(877) 870-7230 between 9:00 to 6:00 EST with any concerns regarding this Pershing portal.