CPS Customer Service

CPS Customer Service Department: 210-353-4357
210-353-2222
CPS Energy is formerly known as the City Public Service Board of San Antonio. CPS Energy is the gas and electricity provider and provides the service to the city of San Antonio, Texas. Contact CPS Customer Service Department for common problems that include service problems, shifting to a new location, Making payments, Billing inquiries, Canceling service, and other customer service issues.

Corporate Office Address

CPS Energy 145 Navarro St San Antonio, TX 78205 USA

CPS Customer Service Number

Service problems or electric/gas emergencies: (210) 353- (4357)
Billing or service issues: (210) 353-2222 or 1-800-773-3077
Commercial service issues: (210) 353-3333
Hearing-impaired customers: (210) 353-2224
Human Resources and employment verification: (210) 353-4636
Looking for a specific CPS Energy employee: (210) 353-2000

CPS Energy Customer Service Pay Bill

There are different ways to pay CPS Energy bill mentioned below:

Pay Online

To pay online Sign up for Manage My Account at www.cpsenergy.com/en/customer-support/manage-my-account.html and take advantage of other services, including My Energy Portal.

Pay By Phone

Residential Customers: (877) 257-1172
Commercial Customers: (855) 290-7615
Use eCheck, Debit Card, or Credit Card to pay the bill over the phone. There is a convenience fee when paying by phone. The numbers mentioned are the only telephone numbers authorized for payment by phone.

Pay in Person

Visit one of the CPS Energy Customer Service centers at www.cpsenergy.com/en/customer-support/contact-us.html to make a payment or request assistance with the bill.
Service Center Hours of Operation: Monday to Friday, 7:45:00 a.m. to 5:00 p.m., except holidays.
Closed: Saturday and Sunday.

Pay By Mail

Mail the bill by using the pre-addressed return envelope included with the bill if received the bill in the mail. Mailing address for bill payments: CPS Energy P.O. Box 2678 San Antonio, TX 78289

CPS Customer Service San Antonio

CPS Customer Service San AntonioContact details

CPS Energy Northside Customer Service Center

754 Northwest Loop 410 SUITE 102, San Antonio, TX 78216, United States of America
+1 210-353-2222

CPS Energy Southside Customer Service Center

660 SW Military Dr, San Antonio, TX 78221, United States of America
+1 210-353-2222

CPS Energy Eastside Customer Service Center

4525 Rigsby Ave Suite 112, San Antonio, TX 78222, United States
+1 210-353-4357

CPS Customer Service Hours

Electric or Gas Emergency: A representative will be available by 24/7 to assist with all emergency requests.
Customer Service Center: CPS Energy call Center hours are 7:45:00 a.m. to 5:00 p.m. from Monday to Friday, except holidays.
Media inquiries: 24/7 365 Days

CPS Energy Customer Service Locations

CPS Energy Customer Service LocationContact details

Eastside

4525 Rigsby Avenue, Suite 112 San Antonio, TX 78222

Southside

660 S.W. Military Drive at Shopper's City Mall San Antonio, TX 78221

Westside

803 Castroville Road, Suite 406 at Las Palmas Center San Antonio, TX 78237

Northside

754 NW Loop 410, Suite 102 San Antonio, TX 78216

What You Should Do During Power Outage?

Report: Outage should be reported online with a smartphone or by calling (210) 353 (4357) to make sure that CPS energy is aware of the outage promptly.

Alert preferences: Update alert preferences with Manage My Account to stay informed about the power outage.
Be prepared: Keep the cell phones, batteries, flashlights, as well as other important items available.

Stay away: The most important point is to stay away from downed power lines as well as report to CPS Energy. Do NOT try to move or drive on lines this is because power lines may still have an electrical current in an outage.

Electrical Equipment: it is also very important to unplug all the electrical equipment like stereos, TVs, and computer equipment.

Is the CPS Payment System Available 24/7?

The automatic payment system as well as web payment system are available 24/7 to process all the customer payments. Payment customer service representatives are available from Monday to Friday, 7:00 a.m. to 8:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m. Payment customer service representatives observe bank holidays.

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