CPS Energy - Customer Service Guide

CPS Energy Customer Service

CPS Energy distributes electricity and natural gas across the city of San Antonio, Texas. The utility service provider assures all possible assistance regarding services and account management.
Customers Service Number: can call at 210-353-(4357) to seek all possible support.
Residential Customers Help: Residential customers can contact at 210-353-2222
Business Consumers Assistance: Consumers can reach the service support at 210-353-3333
Email Assistance: Send a question by email at feedback@cpsenergy.com.
Electric Or Gas Emergency Support
Call: 210-353-4357
Billing Or Service Questions:
Residential: 210-353-2222
Business: 210-353-3333

CPS Registration- How to Register?

Consumers need to register for creating a login profile. Follow below steps to enroll for login account.
  1. Visit the Login portal of CPS Energy.
  2. Under login section click on "enroll my account:.
  3. Complete a registration form with personal details and contact information.
  4. Enter account number and service address.
  5. Follow the on-screen prompts to enroll for login account.

CPS Energy Online Account Services

Consumers with login credentials can avail the below given benefits.
  • Billing Service: By using the online login consumers can view and print the current bills. Consumers can check the balance and track payment history.
  • Set Payment Preferences: Customers with login credentials can set payment preferences. Consumers can set power outages and monthly energy bills preference.
  • Update Information: The login account allows to update mailing address and contact information.
  • Manage Profile: Consumers can manage an online profile, update emergency contacts and other information.
  • Apply for Services: The login account empowers to apply for a services, access start or stop service. Consumers can also apply for transfer a service.
  • Alerts and Notifications: Consumers can subscribe for alerts and notifications. The service provider delivers alerts on power outage and other support services.

CPS Pay Bill Service

CPS energy offers multiple means and ways for bill payment. The service provider offers all needed assistance to make online payments by using the Login portal. To make online payments customers need to follow the below steps:

  1. Visit the CPS login page at "www.cpsenergy.com/"
  2. Enter login details and click on "Login".
  3. Navigate to "Make online Payment".
  4. Select "Pay My Bill" and choose payment method.
  5. Customer can choose credit cards, accounts and automatic payment means.
  6. Enter details like amount and payment means.
  7. Submit the payment and complete the bill payment.

Pay By Phone: CPS energy utility company empower customers to pay bills by using the phone service. Call at the below numbers to seek support regarding billing.
Residential Customers: (877) 257-1172
Commercial Customers: (855) 290-7615
Customers may need to pay $2.35 convenience fee for bill payment via phone.

Pay in Person: Both residential and commercial customers can visit the customer service centers in nearby locations to pay bills in person. The service centers remain open Monday – Friday, 7:45AM – 5:00PM, except holidays, Saturday & Sunday closed.

Pay By Mail: Consumers can send payments including bills at the registered mailing address i.e. "CPS Energy
P.O. Box 2678
San Antonio, TX 78289".