210-353-(4357)CPS Energy distributes electricity and natural gas across the city of San Antonio, Texas. The utility service provider assures all possible assistance regarding services and account management.
Residential Customers Help
210-353-2222 Business Consumers Assistance
Consumers can reach the service support at
210-353-3333 Email Assistance
Send a question by email at
feedback@cpsenergy.com.
Electric or Gas Emergency Support
210-353-4357 Billing or Service Questions
Residential:
210-353-2222 Business:
210-353-3333 CPS Registration- How to Register?
Consumers need to register for creating a login profile. Follow below steps to enroll for login account.
- Visit the Login portal of CPS Energy
- Under login section click on "enroll my account"
- Complete a registration form with personal details and contact information
- Enter account number and service address
- Follow the on-screen prompts to enroll for login account
CPS Energy Online Account Services
Consumers with login credentials can avail the below given benefits.
Billing Service:
By using the online login consumers can view and print the current bills. Consumers can check the balance and track payment historySet Payment Preferences:
Customers with login credentials can set payment preferences. Consumers can set power outages and monthly energy bills preferenceUpdate Information:
The login account allows to update mailing address and contact informationManage Profile:
Consumers can manage an online profile, update emergency contacts and other informationApply for Services:
The login account empowers to apply for a service, access start or stop service. Consumers can also apply for transfer a serviceAlerts and Notifications:
Consumers can subscribe for alerts and notifications. The service provider delivers alerts on power outage and other support services
CPS Pay Bill Service
CPS energy offers multiple means and ways for bill payment. The service provider offers all needed assistance to make online payments by using the Login portal. To make online payments customers need to follow the below steps:
- Visit the CPS login page at "www.cpsenergy.com/"
- Enter login details and click on "Login"
- Navigate to "Make online Payment"
- Select "Pay My Bill" and choose payment method
- Customer can choose credit cards, accounts and automatic payment means
- Enter details like amount and payment means
- Submit the payment and complete the bill payment
Pay by Phone
CPS energy utility Company empower customers to pay bills by using the phone service. Call at the below numbers to seek support regarding billing.
Residential Customers:
(877) 257-1172 Commercial Customers:
(855) 290-7615 Customers may need to pay $2.35 convenience fee for bill payment via phone.
Pay in Person
Both residential and commercial customers can visit the customer
service centers in nearby locations to pay bills in person. The service centers remain open Monday to Friday, 7:45:00 a.m. to 5:00 p.m., except holidays, Saturday & Sunday closed.
Pay by Mail
Consumers can send payments including bills at the registered mailing address i.e. "CPS Energy
P.O. Box 2678
San Antonio, TX 78289".
CPS Energy One Time Payment
The CPS Energy One Time payment is an online payment method that empowers a consumer to pay bills via bank accounts. Visit the
One Time Payment portal and enter required details to make payments. Consumers need to provide "contract account number and either zip code or phone number" to use the One Time Payment option.
Help Call at
(210) 353-2222 to seek direct assistance regarding billing and payment queries.