Chime Customer Service Chat - Online Text Support Guide

Chime Customer Service Chat

Chime is a tech company that supports various financial organizations and banks to deliver online banking. The service provider offers digital banking, credit card support, mobile and online banking assistance. Customers can seek assistance via live chat, helpline numbers and by generating support tickets. Customers can call at 1-844-244-6363 for direct assistance from Chime customer service team.

How to Chat with Chime Customer Service Support?


To seek support through live chat service follow the below instructions.
  1. First of all visit the Chime official web portal at "www.chime.com"
  2. Click on "Sign In" option and enter Login credentials.
  3. After Login click on "Help" option available on top of the home page.
  4. Under Help option click on "?" mark.
  5. Select "chat with support".
  6. Type your query in popup window and click submit.
  7. A live agent will answer all your queries.
Note: Chime offers live chat support through a Web browser only. Customers seeking chat support after regular service hours need to submit a support ticket.

Chat Support Hours


The regular chat support hours are Monday - Friday 9:00 AM - 5:00 PM

How to Contact Chime Customer Support

Chime tech financial company has established multiple contact means to render support to all customers. Consumers are empowered to use any of the contact channels to seek assistance regarding services and products. The support channels are mentioned below:

Support Via Phone:

Customers can call at the helpline number i.e. (855) 981-7557 or send queries through email to support@chimeinc.com. The calling hours are 8:00 AM - 8:00 PM 7 Days a Week.

Chime Online Support:

Chime also offers online support services to clients. Customers can access the assistance through online mode. Log into "Chime CRM" then click on "Help icon". Under help icon select "Submit a Ticket". Enter details in all relevant fields and describe issue in brief. The support team will answer within 24 hours through a detailed email.

Support Via Mobile App:

The service provider has well designed mobile app available for android and IOS devices. To avail support through mobile app follow the below steps.
1. Open Chime CRM app.
2. Click on "More" at the bottom of the screen.
3. Click on "Chime Support" a popup window will appear.
4. Enter queries in pop up email window.
5. Chime support team will answer the query within 24 hours by sending a email on the linked email address.
Note: The email account should be linked to device for receiving Chime support directly from the app on the device.

Connect Via Email:

The financial service provide also empower customers to seek support through 24/7 email at support@chime.com. The support service center responds the email queries and reverts with detail solutions regarding the queries and questions.

How to Talk with Chime Customer Service Agent

Chime facilitates customers with easy support via a live agent. Consumers can dial the Chime helpline number i.e. 1-844-244-6363 and follow the instruction to connect for a specific queries. Customers desiring any support need to dial 1-844-244-6363 and press any of the below keys to avail support.

  1. Press 1: To seek support regarding direct deposits, cash or check deposits, or bank transfers.
  2. Press 2: To activate card, report a lost card, track the status of a card delivery. Clients can also ask support for PIN change.
  3. Press 3: For support about bank transactions, refund, disputes, or issues with an ATM.
  4. Press 4: Seek support regarding updation of account, logging into the Chime mobile app, or report suspicious login activities.
  5. Press 5: Ask for assistance to add the Chime card to Google or Apple Pay account.
  6. Press 6: To seek answers for questions regarding "Chimes' new SpotMe feature".
  7. Press 9: To seek support for more queries and questions.
  8. Press the Star Key (*): In order to hear all the above options again.
Note: The live customer service agents are available Monday through Saturday from 7:00 am to 7:00 pm, and Sunday from 9:00 am to 5:00 pm.