Comenity Carters Customer Service - Service Contacts & Account Access guide

Comenity is the bank behind the carter's credit card. Comenity Bank issues the Carter's Credit Card this card is a store rewards card. This card is used for "personal usage" by individuals having a good credit history.
  • General questions and queries about the financial services and card applications can be asked at 1-877-563-5767
  • TDD/TTY Support: Impaired consumers can avail help at 1-888-819-1918
  • Corporate Office Address: Office address is Comenity PO Box 183003 3100 Easton Square Place Columbus, Ohio 43218 United States
  • Mailing Address: Comenity Capital Bank PO Box 182273, Columbus, Ohio 43218
  • Customer Care Address: Comenity Capital Bank PO Box 183003 Columbus OH 43218 3003
  • Customer Care Hours: Monday- Saturday: 8:00 a.m. to 9:00 p.m., Sunday: Closed
  • Comenity Bank Customers: Comenity Bank Call at (800) 220-1181
  • Comenity Capital Bank Customers: Please call at (877) 287-5012
  • Accounting/ Billing: (844) 992-7323
  • Legal: For privacy enquiries call at (866) 423-1097

Carters Customer Service Center

  • Order Assistance: For online orders, technical, and rewarding assistance available toll free (877) 333 0117
  • Consumer Affairs: For general inquiries, including corporate information, retail store experience and product enquiries call toll free (888) 782 9548
  • Media inquiries: For all media inquiries, please send to email on
  • Order Issues: For any kind order issue like cancel the order or change the order please call Customer Service at 877-333-0117 toll free or at 762-232-1399
  • Online Return and Exchanges: please call at 877-333-0117
  • Defective Products: The customer can contact the Consumer Affairs department at 888-782-9548 between Monday to Friday 8:00 a.m. to 4:30 p.m. to make arrangements to return the product to by mail

Comenity Carters Credit Card Account - Support Guide

The Comenity Carters account login steps are mentioned below:
  • Visit the Credit Card Account portal
  • Existing customers can login by providing email and password
  • For new customers, click on "create an account" where the user needs to provide some general information to proceed

Comenity Carters Credit Requirements

To apply the customer must have the following
  • Be at the age of majority in respective state or territory
  • The customer must have a valid government-issued photo ID
  • Have a valid government issued tax identification number
  • Should have a street, rural route mailing address, and at least one mobile or any other alternate phone number. The important point is PO Box mailing addresses is not accepted

Benefits of Credit Card

Some of the benefits of the card are mentioned below
  • The customer gets free shipping on every purchase and the cardholder gets the exclusive sale invites early
  • On the $1 purchase done through Carter’s Credit Card, the customer earns 2 reward points
  • The customer gets the financial freedom to fulfill the desired purchase
  • Cardholders also have access to other schemes like extra points in the app, birthday special, etc
Note: For any card related query call at 1-877-563-5767

Comenity.Net - Activation Support

Comenity net carters is a account on which the customers can apply for carter credit card to enjoy the benefits like
  • Special benefits added to shopping
  • Card can be used at any of family of brands like Carter's, OshKosh B'gosh, and Skip Hop
  • Free shipping for every purchase when the customer uses the Carter's Credit Card
  • At the portal, the customer can also activate the card, pay through easypay option for further details please call at 1-877-563-5767

Activating the Comenity Carters

Activating the Comenity Carters card is important because after activation it can be used. Activation can be done in 2 ways:
Online: Start by filling in the information below for the primary card member . If the account is of authorized buyers, cards will also be activated.
By Phone: The customer can also activate the care by calling customer Care activation phone at 1-877-563-5767 or at 1-888-819-1918 . The customers are requested to have the new card and information ready. The customers also have the option to activate cards for the authorized buyers by adding the last 4 digits of the other cards on the account.

Comenity Carters Easypay Help Guide

Comenity's Carters EasyPay is actually a simple way to pay the bill without having an account like without requiring a username or password, or without being registered in Account Center. Comenity Carters Easypay just asks for a few basic information, then provide enough access to make a payment but without providing the access to any other information from account.

Is Comenity Carters Easypay Secure?

Yes, it is fully secure as the customer remains on the entire time. Comenity Carters find the customer's account using information that Comenity Carters already have about the customer.
Note: For any kind of questions regarding easy pay please call Customer Care at 1-877-563-5767

Carter's Comenity Pay - Payment Help Center

Comenity Bank Credit Card Pay

The customers can pay the Comenity Bank credit card online or over the phone by calling at 1-877-563-5767 . The important point to note is that each credit card issued by Comenity has a different portal, as well as a different customer service phone number. and payment addresses can vary as well. Additionally, the customer can find the customer service phone number on the back of the card and to ensure that the customer has the right payment address, call customer service to ask about it, or check the monthly statements.

Carter's Payment Option

Carter's accepts MasterCard, Visa, American Express, UnionPay, Discover, and JCB charge cards as a form of payment at stores and online. Paypal as well as Visa Checkout is used for online orders shipping but within the USA. For international payment option is Visa, MasterCard, and American Express.
Note: Carter's are unable to accept ecards, gift cards, or merchandise credits as payment for international shipment.

Is Checking Account Information Saved?

If the customer is signed in to Account Center and has made a payment online while. Comenity will retrieve the information that is provided at the time of payment. The customer can also add a checking account during the payment process, but this information is not be saved until the customer register for Account Center

Is It Hard to Get Comenity Bank Credit Cards?

Comenity Bank offers a large number of credit cards and easy to get are the ones that need fair credit for approval which in turn means the customer needs a score of about 640 or even higher and the average person’s credit score is almost 40 points above that, this means Comenity bank credit cards are within reach for most of the people. The important point to note is that Comenity Bank does not offer cards for people having a bad credit
Note: The important point to note is that Comenity Bank specializes in-store cards, that can be used in specific retailers.

How can I Cancel My Comenity Bank Credit Cards Online?

The customer easily can cancel a Comenity Bank Credit Card by calling on the number mentioned on the back of the card. It is always better to think about whether canceling a card is a wise move or not, especially if a card doesn't have an annual fee. A canceled card will increase credit utilization and reduce the customer's average account age, and can affect the credit score.