Cox Outage Map Phoenix - Support Guide

Cox Outage Map Phoenix

Cox assures all possible assistance to customers regarding outage issues. The customer service center renders help to report outage and get solutions to resolve the issue. Cox provides business and domestic internet, cable and phone network services. The outage issue or problem can be reported to service center through multiple means. Call at 1-800-234-3993 to speak with a live representative.

How to Check Cox Outage?


Customers can check the Cox outage via online by using the "My account" service. To check the service outage follow the below means.
  1. Visit the Cox official web portal at "www.cox.com".
  2. Click on "My account" option on the home page.
  3. Enter Login credentials and click "Sign In".
  4. Navigate to real-time "SmartHelp update".
  5. Check the "My Equipment page" to view outage update.
Note: Customers without login credentials can create an account by clicking on "Registering Your Cox Account" under login page.

Check Cox Outage Map


Cox communication offers an Outage Map service that allows customers to collect details regarding the current status of outage. Clients can enter local zip code number in the search bar of the map and track outage information in any of the serving area. The outage map also provides information regarding outage cause, time needed to restore service and etc. Customers can call at 1-800-234-3993 to connect directly with service center.

How to Report Outage in Phoenix

Cox communication is committed to provide all possible support to both residential and commercial customers. The service provider allows to report outage problems via text message and collect details about possible cause and restoration status.
Register Mobile for Outage Alerts: To receive alerts on outage issues a customer need to register a valid mobile number. Customers can register mobile online easily.
Request Outage Update Or to Stop Notifications: Send text message on below numbers to request outage update.
1. To request an update, Text UPDATE to 269898.
2. To remove notifications, Text STOP to 269898.

Outage Notification Types By Cox


By registering a valid mobile number, customers can receive various types of alerts on outage. Cox sends alerts on all issues and problems related to outage. The outage alerts can contain information like mentioned below:
  1. What is the Estimated Repair Time for current outage.
  2. When an Estimated Repair Time is extended or when it ends.
  3. When service is restored, and the outage is resolved.
  4. When a consumers enter "Do Not Disturb" hours.

Cox Outage Contact Support

Cox Outage can hamper services like cox internet, cable, phone and landline operations. Customers are free to contact the service support and report outage issues accordingly. The Cox communication has established helpline channels to contact and seek help regarding outage issues. Use the below mentioned contacts.

  • COX Outage General Contact: Consumers can call at 800.234.3993 to seek assistance regarding outage issues, service error, network issues and etc. Customers are free to call at the mentioned number and ask for solutions. The helpline channel remains active Monday – Friday, 8 a.m.-8 p.m. ET. Saturday, 9 a.m.-6 p.m. ET.
  • COX Outage Toll-free Number: Consumers can also call at the toll-free number (877) 404-2568 to avail assistance regarding outage issues.
  • Register for COX Outage Service: Customers can register for outage alerts online at "www.cox.com" and receive alerts. Customers can also call at +1-800-234-3993 to seek direct assistance from the customer service representative.
  • COX Outage Technical Support: In order to claim technical assistance regarding outage call at (877) 269-2778 and ask queries related to technical issues.

Cox Business Outage MAP Phoenix

Cox Business services include multiple products and amenities. The service provider offers small business internet, fiber internet, dedicated internet access, business WiFi, features & equipment. Business customers can avail outage related help through multiple means and ways.

  1. Outage Help Online: Customers can visit the online support portal to seek help regarding business outage. By vising the online portal consumers can avail services like:
    1. Check the status of any network.
    2. Reset Internet, Voice, and TV equipment.
    3. Chat about any concerns 24/7.
  2. SMS Text Support: Cox communication provides help regarding business service outage via text. Send outage queries at 36009 .
  3. Call Support: Customers are empowered to report business service outage directly at 1-866-272-5777 . The helpline remains available Mon – Fri, 8am - 5pm ET.
  4. For Ordering / Questions: Call at 1-866-961-0823 for business service orders.

Check Outage Troubleshoot Tips

There are many reasons that can cause service outage for internet, phone or cable services. Customers can call the service operator regarding the outage issues. But before seeking expert help check the below tips to try troubleshoot the outage problem.

  1. Check the billing amount and status of you bills. The late payment or un-paid bill amount can lead to service outage.
  2. Try to reboot or reset modem or resetting your cable TV receiver.
  3. Inspect all the cables, nods and cords are connected correctly between equipment, devices and walls.
  4. Check the fuse hasn’t blown out or the outlet connections are connected well.
  5. Inspect the TV receive is set on right input mode.
  6. Inspect the cordless phone batteries and replace in case of discharged.

Cox Internet Outage Phoenix

Cox Internet service is available for both residential and commercial customers. The internet service is deliver under different plans and billing cycle. Customers can report the internet outage at 866-399-3699 . Customers can also visit the Cox Phoenix offices to seek solutions for various issues. The Cox phoenix offices can be contacted at below contacts.
Cox Store
Address: 1945 E Camelback Rd Ste. D2, Phoenix, AZ 85016, United States
Phone: +1 602-795-0304

Cox Communications
Address: 1550 W Deer Valley Rd, Phoenix, AZ 85027, United States
Phone: +1 888-751-9138

Phoenix Center
Address: 1945 E Camelback Rd Suite D2, Phoenix, AZ 85016, United States
Phone: +1 602-795-0304
Hours: Monday to Friday from 10 AM - 6 PM, Saturday 10 AM - 2 PM

Cox Customer Service Phone Numbers

Cox Communication offers help via established helpline contacts. The service center can be contacted by using the below mentioned contacts.
Cox Sales Support: 1-800-261-4021 .
Customer Service Support: 1-866-272-5777
Cox Outage Phone Number: 877-556-7815 .
Cox Phone Number to Pay Bill: For billing related queries call at 1-866-272-5777 .
Cox Phone Number to Cancel Service: Customers can cancel a service by calling at 1-800-234-3993 .
Technical Support: Customers can call at 866-399-3699 to seek technical assistance.
Cox 24 Hour Customer Service: The support services can be availed by calling at 1-866-272-5777 .
Cox Phone Number Orange County: Call at 866-744-0179 to seek direct assistance.

Cox Outage Map near Me in Phoenix

Check the Cox service areas, locations and map services below:
Cox Store
Address: 1945 E Camelback Rd Ste. D2, Phoenix, AZ 85016
Phone: (602) 795-0304
Cox Map: Find the Cox outage Map to check details.

Cox Store
Address: 301 E Bell Rd Ste 100, Phoenix, AZ 85022
Phone: (602) 354-4595
Check Map: Check the Cox outage map to collect information about service issues.

Cox Communications
Address: 1550 W Deer Valley Rd, Phoenix, AZ 85027
Phone: (888) 751-9138
Check Map: Check the Cox outage map to collect information about service issues.

Tolleson, Arizona
Address: 9897 W McDowell Rd Suite 700, Tolleson, AZ 85353
Phone: (623) 594-0915

Cox Authorized Retailer
Address: 5102 W Olive Ave #102, Glendale, AZ 85302
Phone: (623) 777-1648

Tolleson, Arizona
Address: 9897 W McDowell Rd Suite 700, Tolleson, AZ 85353
Phone: (623) 594-0915
Cox Map: Find the Cox outage Map to check details.