DOE Email NYC - Student & Employee Assistance Guide

DOE Email NYC Support Service

DOE (Department of Education) NYC is dedicated to provide education services to school going children. Students can call at 718-935-2200 between Monday-Friday, 8 a.m.- 6 p.m. to avail needed support. The department is responsible for student enrollment, education, learning and school life.

Student Enrollment Email Service

  • Pre-K, Kindergarten, and G&T Admissions Support: ESEnrollment@schools.nyc.gov
  • Middle School Admissions Support: MSEnrollment@schools.nyc.gov
  • Child Care Eligibility Team Contact: CCapplication@schools.nyc.gov
  • Register for a Workshop Help: MNTCAC@schools.nyc.gov

Email Service for DOE Special Education

  • Division of Specialized Instruction and Student Support: SpecialEducation@schools.nyc.gov
  • Related Services: RelatedServices@schools.nyc.gov
  • Impartial Hearing Office Support: IHOInquiry@schools.nyc.gov
  • Committee on Preschool Special Education (CPSE): ESEnrollment@schools.nyc.gov
  • Pre-K for All Programs Support: EarlyChildhood@schools.nyc.gov
  • Pre-K for All 504 Accommodations: EarlyChildhoodPolicy@schools.nyc.gov

Student Attending Specialized Programs

  • General Service: SpecializedPrograms@schools.nyc.gov
  • Academic, Career, and Essential Skills (ACES) Program: ACESprograms@schools.nyc.gov
  • Autism Spectrum Disorder (ASD) Programs: ASDprograms@schools.nyc.gov
  • Bilingual Special Education (BSE) Program: BSEPrograms@schools.nyc.gov

Contact NYC DOE Email Account Help Desk


To avail help regarding DOE email accounts call the DOE IT service desk directly at 718-935-5100 and press the below options.
  • Press 1: For password reset
  • Press 2: For ATS application Support
  • Press 3: For other Staff Support Requests
  • Press 4: in case of a Student or family Member

Support for Crating DOE Student Email Account


To create a Email Account follow the below mentioned steps.
  1. Visit the account creation page at "www.schoolsaccount.nyc".
  2. Click on "create new account" avail on login page.
  3. Enter personal information like name, email and contact number.
  4. Select "validate email" to verify the given email address.
  5. Go to the email inbox and get the validation code.
  6. Enter the email validation code "Validate Email" page.
  7. Create a "username" and "password".
  8. Confirm the details and select "create an account".

DOE NYC Service Phone Number

Contact the NYC Department of Education


General Support Number: 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.)
Education-related Service: Dial 311 (24 hours a day, seven days a week) to contact the operator for education-related issue.
TTY Services: 212-504-4115

Special Education Service Assistance


Phone Number: (718) 935-2007
Email Help: specialeducation@schools.nyc.gov

Translation and Interpretation Services


CAll for Support: (718) 935-2013
Email Assistance: hello@schools.nyc.gov