Duke Power Phone Number - Customer Service Support Guide

Duke Power Customer Service Phone Number

Duke Power Customer Service Phone Number is a helpline for the consumers using the utility services of Duke Energy Corporation. For any kind of support, contact at the given means:

  • Customer Service Phone Number: To avail assistance regarding the residential services, contact at 800.777.9898
  • Business Customer Service: For business connections, contact at 800.653.5307
  • International Support: International consumers can attain help regarding the utility connections and issues by calling at 1.407.629.1010
  • Lakes & Recreation: Need help regarding the lakes and recreation, call at (800.829.5253)
  • Service Hours: The service department provides online support and emergency assistance on 24/7. In-person assistance is available in between Monday through Friday: 8:00 a.m. – 5:00 p.m.
  • TTY/TDD: Impaired persons can ask for all kind of support, call at 711
  • General Correspondence Service Address: Mail all general inquiries and concerns about the services and programs of the company at the given address "Duke Energy, P.O. Box 70516, Charlotte, NC 28272."
  • Mail Payments: Mail your payments at the given address "Duke Energy, P.O. Box 1094, Charlotte, NC 28201-1094".

Duke Power Customer Service Phone Numbers

Duke Power ServicesMailing/Email AddressesCustomer Service Phone Numbers
Duke Power Corporate Office550 South Tryon Street, Charlotte, NC 28202 980.373.8649
Power Outage550 South Tryon Street, Charlotte, NC 28202 800.769. 3766
Billing (Pay My Bill)Duke Energy, P.O Box 1094, Charlotte, NC 28201-1094 800.777.9898
Duke Power - Spartanburg County SC915-, 919 Beaumont Ave, Spartanburg, SC 29303 (800) 777-9898<
Duke Power - Anderson SC1636 Pearman Dairy Road Anderson SC 29625-4325 1-800-769-3766
To Pay BillDuke Energy, P.O Box 1094, Charlotte, NC 28201-1094 800.777.9898
Duke Energy Online Savings Store Supportservice@decsc.shopdukeenergystore.com 855.957.4404
Duke Progress Energy550 South Tryon Street, Charlotte, NC 28202 800-452-2777
Duke Energy EDIedibilling@duke-energy.com 800.777.9898
Pay Bills Electronically with EFTelectronicpay@duke-energy.com 800.777.9898
eTransEnergy FleeteTransEnergy@duke-energy.com 844.360.2433
Duke MetroViewmetroview@duke-energy.com 888.246.0877
Duke Energy 3D Metrology Servicesmetrologyservices@duke-energy.com 888.831.8201
EV(Electric Vehicle) Directevdirect@duke-energy.com.NA
Call Before You DigNA 811 / 800.632.4949 (NC) / 888.721.7877 (SC)
Duke Energy- Charlotte North Carolina550 South Tryon Street, Charlotte, NC 28202 980.373.8649

Duke Power Billing & Payment Options

Duke Energy Corporation provides multiple options for utility billing and payments for the convenience of customers including:

  • Pay Online: Customers can pay their bills of utility through online portal and can make one-time payment from their checking or saving accounts. to get access for online payments , follow the given path.
  • Pay Via Phone Call: to make payment through a phone call by using Credit Card, Debit Card or eCheck, dial 800.777.9898 .
  • Pay By Mail?: Consumers can mail their payments in the form of checks or money orders at the given address: "DUKe Energy, P.O Box 1094, Charlotte, NC 28201-1094". Pay with Auto Pay: for automated payments of energy bills, consumers need to link their bank accounts with the company.
  • Pay Using a Credit Card, Debit Card Or ECheck?: Consumers can use their credit cards, debit cards or eCheck?s for one time and quick payments by using Speedpay .
  • In-person Payments: to locate your nearby payment locations , follow the given path and find out your residing area or town.

Duke Power Outage & Service Phone Numbers

ServicesReport Outages/Repairs
Power Outages (800.769.3766)
Gas Line Leakage/Outages 888.667.1407 / 888.314.6979
Sewer Line Repair and Restoration 888.999.8856
Surge Protection 888.999.8856
Home Protection Plans 888.999.8856
Home Wiring Outages 888.999.8856
Heating and Cooling Repair 888.314.6979
Water Heater Repair 888.999.8856
Water Line Repair 888.999.8856

Duke Power New Service & Installation

  • To Apply for New Service & Installation: To ask for the new connection and installation service of Duke Energy, customers can reach out to the customer service department via a call at 800.452. 2777. Builders can ask for the new connection via a call at 800.636. 0581 or 800.454.3853 in between Monday through Friday: 7 a.m. – 5 p.m. To send requests via fax, follow the given number 800.351.3853.
  • For Online Requests: To apply for the new connection or installation, consumers need to follow all mandatory steps of the given path.

Duke Power Login

  • Account Login/Sign Up: Residential and commercial consumers of Duke Power/Energy can get access to all online services and programs by creating or login into their accounts. Through the given path, consumers can manage their accounts, bills, payments, report outages, get updates of power shut offs and storms.
  • Billing & Payments: Through the login portal, Carolinian can avail support for the online bills, payments and emergency assistance about the connection.

Duke Power Energy Text Alerts (Outages & Usage)

Outage Alerts ServiceText Commands
Enrollment/RegistrationText REG and send to 57801
Report OutagesType OUT and send to 57801
For Customer Service SupportType HELP and send to 57801
Updates on Existing OutagesWrite STATUS & send to 57801
Stop Receiving Outage Alert TextsType STOP & forward to 57801
Subscribe Outage Alert TextsTpe RESUME & send to 57801

Usage Alerts
Usage AlertsText Commands
USAge Alerts StartType “HELP” & Send to 78136
Stop USAge AlertsText "STOP" & send to 78136
To Resume AlertsWrite "RESUME" & forward to 78136