Heartland Payment Systems operates as a payment processor company. It provides services including credit, debit, and prepaid card processing, along with security technology, point of sale solutions, e-commerce support, payroll services, and related business solutions. Heartland serves various industries such as restaurants, retail, automotive, entertainment, medical, pharmacy, lodging, and home services.
Heartland Headquarters
Oklahoma City Headquarters
616 N Broadway Ave, Oklahoma City, OK 73102, United States of America.Oklahoma City Headquarters:
100 E Main St, Oklahoma City, OK 73104, United States of America.Jeffersonville Headquarters
Found at 1 Heartland Way, Jeffersonville, IN 47130, United States of America.Company Phone Number
Contact them at
(405) 463-6479.
Important Customer Service Phone Number of Heartland Payment Systems
Payment Processing: 24/7 Customer Support
888-963-3600 Payroll Customer Support: 877-729-2968 Micropayment: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 Heartland Campus Solutions (Sales): Customer Support
1-888-332-4835 Heartland Campus Solutions Customer Support: 1-888-332-4835 Students/Borrowers: 1-888-332-4835 Merchant General Sales: Customer Support
888-845-9457 Genius Related Technical Support: 800-249-3220 PAX, TransIT PASS and ISV Software: Customer Support
855-882-0507 San Rafael (Legacy Central Payment): 800-449-8012 Phone Numbers for Client SupportAccount Numbers Starting with 9305, 4765, 5185, 5353: Customer Support
800-941-6557 Account Numbers Starting with 5436, 3930, 3230, 4139: Customer Support
800-654-9256 Account Numbers Starting with 8487, 8489, 3934: 800-228-2443 Important Emails of Heartland Payment Systems
- Heartland Gift: HeartlandGift@e-hps.com
- Account Numbers Starting with: 5436, 3930, 3230, 4139, 8487, 8489, 3934 mail at customersupport@tsys.com
Locations
Corporate Office: 3932 S Boulevard St, Edmond, Oklahoma US
Heartland Service Center: One Heartland Way,Jeffersonville, Indiana 47130, US
Loyalty Marketing: 326 SW Broadway, Suite 400, Portland, Oregon 97205, US
IT and Petroleum Team: 6860 Dallas Parkway, Suite 400, Plano, Texas 75024, US
Sales Support
For the
sales support the customer needs to fill out a form requiring some business details and the team of heartland will contact you as soon as possible.
Heartland Payment Systems Data Breach/Scandal
Back in 2008/2009 Heartland Payment Systems was affected by a massive data breach at the hands of two hackers from Russia the hackers installed malware on heartland payment systems. heartland payment systems data breach compromised 100 million debit as well as credit card numbers.
How Did Heartland Payment Systems Respond?
Soon after the incident, the Heartland payment systems continue to monitor the situation carefully as well as has upgraded its internal security and reviewed all procedures to watch for any kind of unusual activity.
What to Do If Your Data Was Breached
If you were affected by the Systems breach you must take some precautionary measures as mentioned below
- The first thing to do is to cancel any credit cards related to any payment system or used by Heartland Payment Systems
- As soon as possible contact the bank and have the bank account number changed
- Regularly get a copy of the credit report and sign up for monitoring
- Check the credit card as well as the bank statements carefully and be watchful for fraud
Heartland Payment Systems Portico Gateway
Heartland Payment Systems has an online portal which is called Portico Virtual Terminal which is portal on which the customers can view as well as process transactions. The most common use of the Portico Virtual Terminal is to check the status of a transaction. The customer can also cancel and process payments.
Heartland Payment Systems Portico Gateway is used by entering the login credentials some features are mentioned below
- eCommerce, Retail, Restaurant, Mail Order, as well as Lodging supported
- Credit, Debit, Gift+Rewards, Alternative Payments (PayPal), and more
Heartland Payment Processing
Heartland is known as the leader in the payment processing industry and is always committed to helping the entrepreneurs of the USA with payments, payroll, point-of-sale, customer engagement, and lending needs.
Credit Card Payment Processing
- Authorization: In this step the credit card payment processing starts through a series of approval requests from the bank to the card association to the card issuer
- Authentication: In the Authentication step the card issuer forward the payment information and with the help of fraud protection tools verifies that the card is valid and is not used fraudulently
- Billing Address: There are a number of different fraud checks but in the Authentication stage, it is simply done by checking the security code as well as by checking the billing address provided with the card
- Settlement It is the stage where the funds are transferred to the merchant’s acquiring bank with a fee. Heartland covers the fees later on
Note: For any kind of the questions or query related to payment processing please call at Customer Support 888-963-3600
Why Create a Profile? - Customer Service Support
Connect the Heartland accounts to view the account
- Information, payment information, etc
- Update the account preferences and settings
- Make a one-time or recurring payment
Is Heartland Payment Systems a Good Company to Work For
Heartland is a great place to work. Heartland Payment Systems offers careers from IT to customer service to sales as well as in corporate. Heartland Payment Systems we have a wide range of
opportunities and with locations across the country.
Heartland Merchant Services
- Mobile Payments: This service securely process the payments using the existing account all at the convenience of a mobile device
- Point of Sale Systems: This service has the benefit of customizable as well as fully integrated solutions to the business for managing inventory, monitoring the human resources activities as well as providing the customers benefit of business analytics
- Gift and Loyalty Cards: This includes custom, four color printing and multiple program
- Business Analytics: Helps to provide the detailed information on the customer demographics as well as intelligence on competition
- Donate Now: Allows all nonprofit organizations to start online fundraising programs quickly as well as easily by one-time and recurring donation options.
How will I get my money? Need Assistance
During a card payment transaction, authorization is first received by Heartland and then passed on to the customer for completing the sale and issuing a receipt to the cardholder. The card issuer subsequently charges the cardholder's account and remits payment to Heartland. Following this, Heartland deposits the funds into the bank account, typically within 2 days; however, for high-risk businesses, this process may extend beyond this timeframe.
Will a Statement be Received?
Yes, a detailed statement is sent to the customer every month, either to their mailing address or registered email. This statement includes payment information from the previous month, details of all deposits, charges, and total sales volume. Customers can also access their account data online for the most current information.
Can a Smartphone or Tablet be Used for Credit Card Processing?
Heartland provides straightforward solutions for businesses of all sizes to accept payments via tablets or smartphones.
- Customers can conveniently consolidate all payment methods—cash, checks, credit, and debit cards—into a unified system that processes transactions through a single gateway, whether in-store, online, or on mobile platforms.
- At the point of sale, inventory information can be added, and customers have control over system usage permissions.
Note: Updates and upgrades are self-directed through Heartland's user-friendly application, requiring no special technical or IT assistance. Heartland is registered with banks such as Wells Fargo Bank, N.A. in Concord, CA, and The Bancorp Bank in Philadelphia, PA.