IBM NetBenefits - Information Guide

IBM NetBenefits

IBM NetBenefits is a service portal that allows employees of IBM retired or current to check and claim benefits. The NetBenefits allows to enroll for benefits and change personal account information. The service portal also allows to apply for benefits and claim assistance. Customers can call at 800-343-0860 to connect with a service representative and seek support about NetBenefits account. NetBenefits representative also remains available at 800-835-5097 between Mon.–Fri., 8:30 a.m. to 8:30 p.m. ET.

What Types of Benefits are Available for IBM Employees

IBM offers a wide range of benefits and protection plans to employees. The main benefits are discusses below:
  • IBM Healthcare Benefits: Under the healthcare program all types of emergency care and preventive care is covered. The program offer comprehensive coverage for medical situations, emergency hospitalization and protection in case of serious injury or illness.
  • Income Protection Benefits: This benefit plan is meant to support income of employee in case of workplace injury or illness. The benefit covers financial assistance during illness, injury or death. Life insurance and disability benefits also covered under the program.
  • Retirement Benefit Support:Retirement savings and other capital accumulation programs are part of the general retirement plan. The main aim is to cover the retired life of an employee.
  • IBM Travel Benefit: IBM offers varied travel benefits to current employees that include the vacation, personal leave and holiday plans.
  • IBM Medicare for Retirees: The medicare assistance program is meant for retired employee of age 65 or over. Under this program a health insurance and prescription support program is operated.
  • IBM Dental and Vision Benefit: The benefit program covers dental and vision benefits also. Employee can receive Vision benefits like eye care assistance and regular eye care checkups.
  • IBM Netbenefits Phone Number

    IBM has established various contact channels to facilitate customers and employees regarding benefits. The employees can connect via the below mentioned contact channels and avail all needed assistance.

    • IBM Netbenefits: Call at 800-835-5097 to seek assistance regarding work benefits and retirement benefits.
    • Customer Service Number: For general queries and questions call the service center at 800-426-4968
    • IBM Non-US Employees: Non-USA employees can call at +1 914-499-4000 to connect for benefits.
    • IBM Retirement Benefits Service: Call at 1-888-937-0720 to seek retirement benefits services and support regarding benefit claims.
    • IBM Social Security Number: To add social security number to benefit account dial 1-877-405-3631 .
    • Health Care Insurance Benefits: For queries and questions regarding health benefits call at 1-855-359-7380 .
    • IBM Long Term Care Policy: The policy for long term insurance plans can be called at 1-800-255-8991
    • Retiree IBM Alumni Club: Issues of Alumni can be addresses at 1-651-377-8893

    IBM Netbenefits Login

    IBM Netbenefits has a dedicated service portal that allows to create a login profile to access multiple services. The login credentials are used to access the account and avail different online services and facilities. Call at 800-343-0860 for queries related to user name and password, and service-related transactions. The login profile allows to access the below mentioned services.

    • Users can access the account balances, educational tools and resources.
    • Make online payments and keep record of transactions.
    • File claims for benefits and track status.
    • Manage personal account to apply for benefits.
    • Access the personal retirement accounts and brokerage accounts.
    • Update profile like username and password.
    • Check eligibility and enroll for benefits.
    • How to Login?

      1. Visit the Netbenefit login page .
      2. Enter a valid "username and password".
      3. Click on "Login" to access the account.
      4. Users without login profile can click on "Register Now".
      5. Enter personal and contact details under "Verify your identity".
      6. Enter last 4 digits of social security number and click on continue.
      7. Follow the prompts to complete the profile.

      How Do I Enroll in Fidelity 401k?

      IBM offers a 401k plan of investment that carries various benefits and features. Customers can enroll online by registering on IBM Fidelity. To seek direct assistance call at 800-347-2673 to speak with a representative.

      Employee can seek all needed assistance regarding benefits, Login, account management and etc at the official web portal i.e "".

    IBM Fidelity Netbenefits Phone Number

    Fidelity Investments offers support and assistance to access the IBM benefits. In order to seek assistance and connect with a support executive, call at the below mentioned number given in the table.

    ServicePhone Number
    Health plans and Workplace benefit plans
    Mon.–Fri., 8:30 a.m. to 8:30 p.m. ET
    NetBenefits representative 800-835-5097
    Fidelity Automated Service Telephone
    International trading
    Mon.–Fri., 5 a.m. to 7 p.m. ET
    Managed Accounts
    Mon.–Fri., 8 a.m. to 7 p.m. ET
    ATM/debit and credit cards
    Available 24/7
    Elan Financial Services 888-551-5144
    Fidelity Debit Card Services 888-377-0323
    Fidelity Charitable planning
    Mon.–Fri., 8:30 a.m. to 8:00 p.m. ET
    New Fidelity Charitable accounts 800-262-3518
    Mon.–Fri., 8 a.m. to 8 p.m. ET
    AnnuityLink automated service telephone 800-634-9361
    New annuities 800-345-1388
    Term life insurance
    Mon.–Wed., 8 a.m. to 8 p.m. ET
    Th–F, 8 a.m. to 5 p.m. ET
    New policies
    Mon.–Fri., 8 a.m. to 8 p.m. ET

    IBM Employee Contact

    IBM has a dedicated employee service center to address issues and queries of employees. The center provides help regarding retirement benefits, pension and payroll services. The contact numbers are given below:

    IBM Address

    IBM Corporation
    Address: 1001 E Hillsdale Blvd, Foster City, CA 94404
    Phone: (800) 426-4968
    Service Hours: Mon.–Fri: 8 a.m. to 8 p.m. ET.

    IBM Corporation Headquarters Address:
    Address: 1 New Orchard Road Armonk, New York 10504-1722.
    Contact: 1-800-426-4968

    IBM Corporation USA Address:
    Address: 2800 37th St NW BLDG 040-2 OFFICE Rochester, MN.
    Contact: 1-800-426-4968

    IBM Service Center North America
    Address: 590 Madison Avenue, New York, NY 10022, United States
    Toll Free: 1-800-426-4968

    IBM Service Center in Canada
    Address: 3600 Steeles Avenue, East Markham, Ontario L3R 9Z7, Canada
    General inquiries: 1-800-426-4968

    IBM Austin
    Address: IBM - Building 045, 11400 Burnet Rd, Austin, TX 78758
    Contact: 1.866.493.2673
    Service Hours: Mon.–Fri: 8 a.m. to 8 p.m. ET

    IBM California
    IBM Silicon Valley Lab
    Address: 555 Bailey Ave, San Jose, CA 95141
    Phone: (408) 463-2000
    Service Hours: Mon.–Fri: 8 a.m. to 8 p.m. ET

    International Business Management Group
    Address: 1041 Market St #165, San Diego, CA 92101
    Phone: (619) 796-0111

    IBM Office Coppell TX
    IBM Global Solution Center
    Address: 1177 S Belt Line Rd, Coppell, TX 75019
    Phone: (469) 549-8444

    IBM Office Houston
    Address: 10777 Westheimer Rd, Houston, TX 77042
    Phone: (800) 426-4968

    Washington DC
    Address: 600 14th St NW #300, Washington, DC 20005
    Phone: (202) 551-9299