JCPenney Credit Card - Customer service Guide

JCPenney Credit Card Customer Service

JCPenney Credit Card is a featured product or program offered by the JCPenney stores under different categories like Gold and Platinum.

  • Customer Service Support for USA Cardholders: 1-800-527-4403
  • Technical/internet Support(Mexico): 011-800-527-4403
  • General Support: 1-800-542-0800
  • Customer Service Hours: Monday - Friday: 7:00 am - 12:00 am, Saturday & Sunday: 9:00 am - 12:00 am eastern time
  • Customer Support for Puerto Rico and the U.S. Virgin Islands: 1-800-981-8400

JCPenney.com Credit Card Portal Service


JCPenney.com Credit Card Login offers access to the account holder to the main dashboard of online features and benefits of the credit card issued by the Synchrony Bank. More information and technical assistance can be obtained from the experts by calling at the mentioned phone numbers 1-800-527-4403 or 1-800-542-0800 during the offered operational hours Monday - Friday: 7:00 am - 12:00 am eastern time, Saturday & Sunday: 9:00 am - 12:00 am eastern time.

JCPenney Credit Card Support Center Assistance

JCPenney Credit Card ServiceSupport Number
JCPenney Rewards Program 1-888-527-7937
Credit Card Benefits 1-888-527-7937
JCPenney Credit Card Mailing AddressJCPenney Credit Services
customer service C/O SYNCB
P.O. Box 965009
Orlando, FL 32896-5009
JCPenney Credit Card Payment Address(U.S. Virgin Islands)JCPenney Credit Services
C/O SYNCB, P.O. Box 364788
San Juan, PR 00936-4788
JCPenney Customer Service 1-800-322-1189
Credit Insurance Program 1-800-443-1031
JCPenney Credit Card Security 1-866-834-3205

JCPenney Credit Card Payment Support

JCPenney Credit Card Payment Online is an option for the credit cardholders for making payments. For making online payments go through the mentioned steps:

  • Open the JCPenney Online Credit Center in a browser.
  • Then enter accurate account credentials like user ID and password.
  • From the navigation bar select "pay my bill" and make payment online by using checking accounts.
  • Recurring payments are not acceptable for online.
  • For assistance dial 1-800-527-4403 (US) or call at 1-800-981-8400 (Puerto Rico and the U.S. Virgin Islands).
  • Bill Pay By Mail: Send bill payments in the form of checks or money orders via mail at SYNCB, P.O. Box 960090, Orlando, FL 32896-0090.
  • Bill Pay at JCP Stores: Make bill payments at the nearby JCPenney stores
  • Technical Support: Technical errors or issues of billing and payments can be resolved via a call at 1-800-527-4403

JCPenney Credit Card Mobile Assistance

To get access to JCPenney Credit Card using mobile (smartphone), users need to download the JCPenney mobile app or can go through the official webpage of Synchrony Bank. For help contact at 1-800-527-4403 or 1-866-419-4096

JCPenney Credit Card Mastercard Service


Mastercard holders can get access to JCPenney Credit Card Login via the given path "www.jcpcreditcard.com/consumergen2/login.do?subActionId=1000&clientId=jcpenney&accountType=generic". For login and account related support call at 1-800-527-4403

JCPenney Credit Card Account Support


To sort out the online technical errors of JCPenney Credit Card login/account dial 1-800-527-4403 (US) or 1-800-981-8400 (U.S. Virgin Islands).

JCPenney Credit Card Customer Service Chat


JCPenney Credit Card Online Chat is a virtual support option for the card members. Through the online chat all possible issues, errors and concerns can be discussed with the digital assistant or live person.