Jcpenney Customer Service Questions
JCPenney is actually a midscale American departmental chain of stores operating across U.S. states and Puerto Rico. The departments inside JCPenney stores include Mens, Women's, Boys, Girls, Baby, Bedding, homes, etc. The contact details of the JCPenny are as follows
Headquarters Address: JCPenney Headquarters 821 N Central Expy Plano, TX 75075. The address of JCPenney's headquarters address can be used to send them any legal documents.
Corporate Office: 912-578-8666 .
Main Phone: (972) 431-1000 Customer Service: (800) 221-0827 Toll Free: (800) 322-1189 Jcpenney Customer Service Number: Before the calling the Customer Service customers must retain the invoice and call customer care at
1-800-322-1189 for any questions.
JCpenney Customer Service Pay Bill
The customers at JCpenney can pay the bill through JCPenney Credit Cards as well as Discover, Visa, MasterCard, and American Express cards. JCPenney also accept JCP gift cards as well as e-gift cards. If the purchase exceeds the amount available on the gift card then at that time another form of payment is required for the difference. For any kind of questions regarding payment please call at
1800-527-4403 Jcpenney Customer Service Live Chat
JCPenney offers various customer services and one of them is a chat option through which the customer can chat to a live Jcpenney agent regarding any questions or queries. The steps for chat are mentioned below
- The first step is to visit the Jcpenney Customer Service page
- On the page there is a chat option having 3 dots located on the left side of the screen at the bottom click on that to start chatting
JCpenney Customer Service Number Credit Card/Hours/Line
For USA Cardmembers: Call
1-800-527-4403 For Internet Support: 011-800-527-4403 for residents of Mexico
For General inquiries: 1-800-542-0800 Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday - Sunday9:00 a.m. to 12:00 a.m.
Puerto Rico and the U.S. Virgin Islands: For cardmembers in Puerto Rico and the U.S. Virgin Islands call
1-800-981-8400 during the following hours of operation Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday - Sunday 9:00 a.m. to 12:00 a.m. eastern time
Credit Insurance Program: Tf the customers have questions regarding the credit insurance program call Stonebridge Life Insurance Company at
1-800-443-1031 during the hours of 8:00 a.m. to 8:00 p.m. from Monday to Friday.
How Long Until I Receive My Card?
Once the client is approved for a JCPenney Credit Card online then it will take around 7 to 10 business days to receive the card in the mail. If in case the customer doesn't receive the card within 10 business days please contact JCPenney Credit Services as mentioned above.
Jcpenney Customer Service Real/Live Person
The customers of JCPenney can talk to customer service representative by calling on below are mentioned
Toll-Free Number: (800) 322-1189 Customer Service: (972) 431-1000 Main Number: (614) 863-8800 Accesibility: (888) 879-2641 Jcpenney Customer Service Hours
The customers can contact the Jcpenney customer service 24 hours 7 days a week the best time to call is 9:15:00 a.m.
Hours of Operation for Card: Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday - Sunday 9:00 a.m. to 12:00 a.m.
Jcpenney Customer Service Email
Jcpenney emails are mentioned below
- Customer Service: mobile@jcpenney.com
- Accessibility: eeo-sm@jcp.com
JCpenney Portrait Customer Service Number/Hours
JCPenney Portraits by Lifetouch is known to provide customers superior service and providing high-quality, professional photographs. For any kind of the questions regarding Jcpenney Portrait Customer Service call at
1-800-597-6453 , hours of calling during Weekdays is from 6:00 a.m. to 4:00 p.m.
JCpenney Customer Service Survey
JC Penney Survey is actually an
online survey in which the companies make a platform for the customer to reach out the feedbacks, issues as well as suggestions directly to the Company. JCPenney has some restrictions on applying surveys the restrictions that the customers need to know prior to going for a survey of JCPenney are mentioned below
- Age must be greater or equal to 18
- Should know English or Spanish
- Should have a receipt of JCPenney
- Must have a multi-media device like phone or laptop with good or working internet connection
JCpenney Customer Service Online Orders
For any kind of questions related to the online orders contact on below-mentioned numbers
Toll-Free Number: If the customer need to adjust the order after placing it, please call customer care at
(800) 322-1189 Customer Service: (972) 431-1000 or at
(614) 863-8800 Accesibility: (888) 879-2641 How to Track Order?The customer can easily track orders but visiting the
online order tracking portal . The customers are advised while visiting the order tracking page please the order number at hand.
How Long Does JCPenney Hold Online Orders?JCPenney holds the items for ten days from the date order was processed by JCPenney. If the order is not picked up within ten days then JCPenney cancels the order as well as credit the transaction amount to the original method of payment.
Is JCpenney Customer Service 24 Hours
JCPenney offers different Service hours customers can contact the Jcpenney customer service 24 hours 7 days a week the best time to call is 9:15:00 a.m.
Hours of Operation for Card: Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday - Sunday 9:00 a.m. to 12:00 a.m.
Jcpenney Customer Service Specialist
The JCPenney Customer Service Specialist interacts with the Company's customers by addressing enquiries as well as trying to resolve all complaints, generally Customer Service Specialist provides a higher level of customer support on a specific product or service.
Note: For any questions regarding Jcpenney Customer Service Specialistplease call at
(800) 322-1189 Jcpenney Customer Service Line/800 Number
Jcpenney Customer Service Line is
1-800-322-1189 line is open for 24 hours 7 days a week best time to call is 9:15:00 a.m.
JCpenney Customer Service Complaint
For any kind of complaint regarding JCPenney like order related, service related, etc. The customers can contact on below-mentioned numbers
Call Customer Care: (800) 322-1189 Call Headquarters: (972) 431-1000 JCpenney Customer Service Returns
JCPenney’s return policy includes the purchases made in-store or at jcp.com being eligible for a return receipt within 60 days from the original purchase date. Refunds are issued in the original form of payment or through JCPenney Gift Card. However the returns without a receipt are eligible for a JCPenney Merchandise Return Voucher at the lowest selling price of an item but within the last 45 days.
Note: If the customer is facing any problem with an order or need help with a return contact the Jcpenney support staff at
1-800-322-1189 JCpenney Customer Service Representative
JCPenney Customer Service Representative is always ready to help customers. For return instructions customers should retain the invoice and call Customer Service Representative at
1-800-442-7902 . For other Major questions about Appliances please contact JCPenney Customer Care at
1-800-322-1189 What Time Does JCPenney Customer Service Close
JCPenney has different Customer Service hours as mentioned below
Hours of Operation For Cards: Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday - Sunday 9:00 a.m. to 12:00 a.m.
Customer Service: 24 hours 7 days a week the best time to call is 9:15:00 a.m.
Jcpenney Customer Service Address
Mailing Address for JCPenney Credit Card: SYNCB/PO Box 960090/Orlando, FL 32896-0090
Corporate Offices Location: 6501 Legacy Dr., Plano, TX, 75024
Jcpenney Corporate Customer Service Number
(972) 431-1000 or at
912-578-8666 Asurion Customer Service Jcpenney
Asurion JCpenney is a protection plan that offers access to all the coverage in one place. If the product experiences a covered breakdown at that time return it to JCPenney or call the Asurion 24 hours a day seven (7) days a week, at
1-866-212-1971 for instructions on obtaining repair, replacement of or reimbursement for the product.
JCpenney Customer Service Change Address
Mailing Address: If the customer have specific questions about the JCPenney Credit Card account that are credit related or changing the mailing address please call JCPenney Credit Services at
1-800-542-0800 . For general queries related to address please call at
1.800. 322.1189 JCpenney Customer Service Lost Card
The customer can report a lost JCPenney Store Card simply by calling Synchrony Bank customer service at
1-(800) 527-4403 . Synchrony Bank asks some security information in order to verify the identity before replacing a card.
JCpenney Customer Service Near Me
JCPenney has various stores of the customer is unable to locate the nearby location then the customer needs to visit the
store locator page , on the page customer needs to enter the city, state or zip code to locate the nearby locations
JCpenney Customer Service Questions
Here is the main ways to contact JCPenney's customer service department for any kind of the Customer Service Questions
- JCPenney Customer Service Phone Number: 1-800-322-1189
- Support@jcp.com
- JCPenney Customer Service Twitter:@askJCP
JCpenney Customer Service Page
JCPenney customer service page is page where many of the questions can be answered, but if the customer needs additional help, feel free to contact
1-800-322-1189 JCpenney Customer Service Billing Number: (972) 431-1000 or at
(614) 863-8800 JCpenney Customer Service Number USA: 800-322-1189 Jcpenney Customer Service Make a Payment
Mail Credit Card Payment To: SYNCB P.O. Box 960090 Orlando, FL 32896-0090
Credit Card Payment in the Store
Making an In-store Payment- Find the nearest JCPenney store with the online store locator
- Visit the store and make the credit card payment with cash, check or money order
- The important point to note is that save the payment receipt for future records
Does JCPenney Have Free Shipping?
The orders that qualify for free shipping are shipped 3 to 5 business day method. The customers that are eligible for free shipping must choose this option in checkout to receive free shipping. However free shipping excludes the truck-delivered items and exclude selected manufacturer items based on participation.
When Do JCPenney Take Payment?
JCPenney do not charge the credit card until the order is shipped. Extra shipping surcharges can apply to some large as well as heavy items. This extra amount is shown on the individual item product, detail page, and also in checkout. This extra item surcharge is in addition to standard shipping charges