JCPenney Payment Phone Number - Customer Service Support Guide

JCPenney Synchrony Bank Credit Card

The Synchrony bank issues the credit card for JCPenny that can be used for shopping purposes in their store locations, the details about related support services have been mentioned below accordingly.
Customer Service Support Number: The technical support related to credit card can be availed by calling at 18005274403 , there the service support representative will provide all necessary assistance.
Account Registration: It is advisable to register in order to avail of the benefits at ease, to register for an online account, the following steps can be referred.

  • First of all the user needs to access their official website by entering ( in the web browser address bar.
  • A page will open up showing the online features of the account that the user can access.
  • Click on the Register button provided on that page.
  • The registration page will open up, there the user needs to provide the account number and zip code.
  • Press continue and follow the on-screen instruction for completing the registration successfully.
Credit Card Services: The customer can avail different kinds of benefits by using the credit card that is provided by them, some of the facilities include the following.
  • Users can schedule the payments by the use of online support.
  • The system also supports an alert service that reminds us of the important dates for making payments, etc.
  • Card rewards are also offered when making payments through their credit card, these rewards can be claimed during further payments.
  • Guest payment service is also available and it does not require registration, the facility is available on Synchrony bank credit card.

JCPenney Billing/Payment Support Services & Phone Number

Customer Service Number: The customer can call at 1-800-322-1189 in order to inquire about the billing support, payments, etc. as per requirement and the service team will assist further.
Bill Payment Through Online Account: This facility has been developed for the ease and convenience of customers and can be availed by following the below mentioned steps.

  • Visit ( in the web browser.
  • A page will open up asking for the user ID and password, this is provided to the user at the time of registration (mentioned in above section).
  • Enter the user ID and password, after that click on Secure Login.
  • The dashboard will open up and the customer can make payments accordingly.
Bill Pay Without Registration: If the user does not want to register then guest pay service is also available, in order to access it below mentioned steps can be considered.
  • The payment website is required to be accessed like in the case of account login support (
  • After that the user needs to click at Pay as Guest.
  • Pay Without Log in support page will open up after the previous step.
  • Some of the information is required to be provided there which includes card number, last 4 digits of SSN, and zip code.
  • Click on the continue button in order to initiate the payment process.

What to Do in Case I Forgot My JCPenney Account User ID/Password?

There is also a provision to recover in case the password or user ID has been lost, in order to recover it following steps can be taken.

  • First of all the customer needs to visit ( by using the web browser.
  • The JCPenney credit card page will open up.
  • The user needs to locate the I forgot my user ID or password button, after that click on the desired one.
  • The reset page will open up after that and will require some information like zip code, user ID/Password, etc.
  • After filling the required columns, the continue button is needed to be pressed.
  • Upon successful submission, the password/user ID will be reset and the customer can provide a new one to log in and utilize the online services once again.

JCPenney Customer Support Services

Chat Service: This facility can be availed online at the official website mentioned in the above sections, after visiting the chat options pop-ups on the left of the page, from there the customer can avail of virtual assistance. This service is for making things easy for the client/end-user.
Order Tracking Service: The facility can be availed online by visiting (, after that the user is required to provide the order number along with the phone number, further the user can also track orders by signing in to the online account provided by them.
Customer Service Number: Dial 1-800-322-1189 in order to talk to the customer service support team and they will provide necessary assistance as per query.
Product Return Policy/Service: In case a customer wants to return any particular product, then the concerned store location is required to be visited, there the team will assist the customer accordingly. It is advisable to review the return policy at the time of purchase.
Coupon Service: All discounts are applicable through coupons, for the latest info in this context, the official website can be visited or the customer can visit the nearest store location as per convenience.