Metrolink Customer Service

Corporate Office Address

Metrolink 900 Wilshire Blvd., Ste. 1500 Los Angeles, California 90017 United States

Metrolink Information Center

800 N. Alameda St. Los Angeles, CA 90012

Toll-Free Number

(888) 446-9721
800-371-5465

Customer Service

(800) 698-4833

Metrolink, a commuter rail system serving multiple regions in Southern California, is dedicated to providing excellent customer service to its passengers. The Metrolink Customer Service team is readily available to assist passengers with inquiries, concerns, and general support. Whether the customer needs information about schedules, fares, or ticketing, or has specific questions regarding travel plans, the customer service representatives are there to provide guidance and assistance. The knowledgeable staff strives to deliver prompt and accurate responses, ensuring a positive experience for all riders. Metrolink's commitment to customer service contributes to creating a seamless and enjoyable journey for commuters and visitors alike.

Metrolink Phone Number Los Angeles

Toll-Free Number

(888) 446-9721

Customer Service

(800) 698-4833

Non-emergency Safety Concern

If the customer needs to report a non-emergency safety concern, call or text (866) 640-5190 available 24-7.

Emergency

Dial 911

Speech and Hearing Impaired

800-698-4833

For any Media inquiries

213-452-0400

ADMINISTRATIVE OFFICE

213-452-0200

What amenities are available on Metrolink trains?

Metrolink trains typically offer comfortable seating, restrooms, and free Wi-Fi on board. Some trains may also have power outlets and bike storage areas. However, it's advisable to check the specific train and service for any additional amenities or updates.

Can i Use Metrolink Ticket on Other Public Transportation Systems?

Yes, in some cases, Metrolink tickets can be used for free transfers or discounted fares on select connecting transit systems. These include buses and some other rail services. Refer to the Metrolink website https://metrolinktrains.com/ or inquire with customer service 800-371-5465 for specific details and participating transit agencies.

How to Activate Metrolink Ticket

Before boarding the train, customer must validate ticket. The validation process depends on the type of ticket purchased.

Physical Ticket

If the customer has a physical ticket, insert it into a ticket validator located at the station. The validator will stamp or mark the ticket with the date and time of validation.

Mobile Ticket

If the customer has a mobile ticket activate it within the Metrolink app. Follow the instructions provided on the app to activate the ticket for a specific journey. This may involve tapping a button to activate the ticket or scanning a QR code at the station.

Note

Once the ticket is activated, make sure to keep it easily accessible during the journey. Passengers may be required to present it to fare inspectors or station personnel upon request.