NYC Doe Payroll Portal - Complete Service Guide

NYC DOE Payroll Portal Service Support

NYC DOE (New York City Department of Education) payroll portal is dedicated to employees of varied schools and education department. For direct assistance regarding the payroll portal call the service center at 718-935-2200 between Monday-Friday, 8 a.m.- 6 p.m. The portal allows to access salary statements, pay slips, work schedules and etc. The online portal also allows to manage an online account to access multiple services.

What is NYC DOE Payroll Portal Service Phone Number


For questions and queries related to NYC DOE payroll portal contact the DOE help desk at 718-935-5100 . For Technical assistance use the below contacts.
1. To Reset/recover Password: 718-935-5100 Press 1
2. ATS Application Help: 718-935-5100 Press 2
3. Other Staff Requests/Complaints: 718-935-5100 Press 3
4. Student Or Family Members Help: 718-935-5100 Press 4

What are the Benefits of NYC DOE Payroll Portal


The DOE payroll portal allows staff members and NYC school employees to access the below mentioned services.
  • Employees can enroll for College Savings, EFT/Direct Deposit, Metro Card and Savings Bond.
  • The payroll portal enables to access payroll register, salary history, accrual balance and pay stubs.
  • By login into payroll portal employees can view paycheck and view adjustments, deductions and year to date information.
  • Change details and account of tax withholding.
  • Direct deposit information can be changed or activated.
  • Employees can easily enroll in or activate a payroll card.
  • The self service portal allows to change or update mailing address.
  • Review Leave of Absence (LOA) information and print LOA packets.
  • Check the salary history like title and annual salary statement.
  • Employees can collect information about annual leave balance, sick leave balance, vested amounts and etc.
  • The payroll portal login provides access to print pay stub.

How to Login Into NYC DOE Payroll Portal


To login into NYC DOE Payroll portal follow the mentioned instructions.
  1. Go to the NYC DOE Payroll Portal .
  2. On the home page click on "login" at the left corner.
  3. Enter a valid "User ID and Password".
  4. Users can choose "SS, EIS ID or Employee ID".
  5. Click on "sign in" to access the payroll account.
  6. After Login select "Employee Self Service" on the left side.
  7. Under "employee self service" Click on "Payroll Register".
  8. Open the payroll register to view all payroll related details.

Forgot Your User Name Or Password


In case if a user forgot user name or password, click on "Forgot your User name or Password" under the "Login page". Follow the prompts at "Password & Profile Management" page to reset the login credentials.

NYC DOE Payroll Portal Not Working


For help regarding the payroll portal visit the DOE support page . Users can also call at 718-935-2200 between Monday-Friday, 8 a.m.- 6 p.m to connect directly with support team.

NYC DOE Payroll Portal Service Contact

NYC DOE has established numerous contact channels to facilitate employees and staff members. Use the below mentioned contact numbers to connect with service support.
Customer Service Support: Consumers can call at (718) 935-4000 to seek all needed assistance.
Service Hours: Agents are available Monday – Friday from 9am to 5pm, excluding holidays. Email Account Assistance: For issues with DOE e-mail address, please call the DOE Helpdesk at (718) 935-5100 .
HR Connect Call Center: For HR related queries and questions call at (718) 935-4000 .

Support Via Email Assistance


Board of Education Retirement System (BERS): Brespon@bers.nyc.gov
Office of Appeals and Reviews: jrabot@schools.nyc.gov
Office of the Auditor General (OAG): audit@schools.nyc.gov
Custodial Inquiries: SNEUM@schools.nyc.gov
Civil Service Management Unit: civilservicelistresponse@schools.nyc.gov
Salary Services: SalaryDifferential/SalaryStepPlacement@schools.nyc.gov
Certification/Licensing: NYCDOECertUnit@schools.nyc.gov
Office of Accounts Payables: accountspayables@schools.nyc.gov
Office of Non-Public School Payables (NPSP): NPSPPaymentInquiries@schools.nyc.gov
Full-time Paraprofessionals: PARAPROFESSIONALINQUIRY@schools.nyc.gov
Paraprofessional Milestone for Certification: Para_Milestones@schools.nyc.gov
DASA Workshop Information: DASA_Workshop@schools.nyc.gov
Substitute Disciplinary Unit: SubstituteDisciplinaryUnit@schools.nyc.gov

NYC Doe Email Service Payroll Portal

NYC DOE email portal for employees are meat to send and receive professional emails. NYC DOE uses 365 Outlook email service to provide staff members access to email service. To avail the email login service follow the below steps.

  1. Visit the email login page.
  2. Enter valid login credentials like "User Name/Email and password".
  3. Click on "sign in" to access the account.
  4. After successful login employees can use the use email dashboard.
DOE Email Not Working: For support regarding DOE email portal call the service center at 718-935-5100 or dial 718-935-4000 to ask for direct support.

NYC DOE Retiree Payroll Portal


NYC DOE retiree payroll portal is dedicated to civil service employees who were permanently employed in the schools. The portal offers information regarding retirement benefits, payroll, and other services. Retired employee can visit the payroll portal at "www.bers.nyc.gov" and click on "Login" option. Employees can choose the "Member Account Login" to access the services. Members can call at (929) 305-3800 or 1-800-843-5575 if calling from outside New York State. The office hours are from 9 am to 5 pm.

NYC DOE Payroll Portal UFT Service

UFT (Union Federation of Teachers) operates a payroll portal for staff members of NYC DOE. Visit the UFT portal to check the salary, paycheck and financial benefits. Registered members can login from the home page and access all payroll related information. Employees can avail salary information, sick day balance and print pay stubs.

How to Contact UFT Services


In-service DOE Members Support: 212-331-6311
In-service DOE Functional Chapter Members Support: 212-331-6312
Private Sector Members Support: 212-331-6313
Retirees Service: 212-331-6314
For the UFT Welfare Fund: 212-539-0500
Note: All the above service helpline numbers remain operational between Monday through Friday from 9 a.m. to 6 p.m.

How to Get DOE W-2 Statement Electronically


Enroll at NYCAPS Employee Self-Service (ESS) and access your W-2 Statement. For direct assistance regarding W-2 Statements call at 212-487-0500 .