Prestige Health Choice

Prestige Health Choice is a part of AmeriHealth Caritas Florida Family of insurance Plans. Prestige Health Choice manages behavioral health and substance abuse benefits of Medicaid members. The insurance provider manages inpatient, outpatient, and rehabilitative behavioral health services. The benefits are provided by healthcare professionals, licensed independent providers, and state agencies.

Prestige Health Choice Customer Service

1-855-355-9800

Choice Counselor Toll-free

1-877-711-3662 (TTY 1-866-467-4970)

Prestige Health Choice Providers


1-800-617-5727
The Prestige Health Choice providers network include healthcare centers, professionals, licensed providers, nurses, etc.

Prestige Health Choice Insurance

Prestige Health Choice is a Medicaid health plan for members covering health and wellness care. The insurance plan includes medical benefits, vision, dental, pharmacy and hospital coverage. The insurance plan also offers behavioral and substance abuse treatment benefits.

Prestige Health Choice Medicaid

The Medicaid program covers both inpatient and outpatients with health and wellness benefits. Prestige Health Choice manages health plan benefits. The insurance provider assists eligible members to avail insurance benefits.

Prestige Health Choice Claims Address

AmeriHealth Caritas Florida P.O. Box 7367. London, KY 40742 USA.

Prestige Health Choice Provider Appeal Form

Get the Provider Appeal Form to file claims.

Prestige Health Choice Subrogation Department

1-800-617-5727

Prestige Health Choice Provider Phone Number

24-hour Nurse Call Line

1-855-398-5615

Claim Status

1-800-617-5727

Integrated Health Care Management

1-855-371-8072

Member Complaints

1-855-355-9800

Member Grievances and Appeals

1-855-371-8078

Member Services

1-855-355-9800 (TTY: 1-855-358-5856)

Member Services, Behavioral Health

1-855-371-3967

Provider Complaints

1-800-617-5727

Provider Services

1-800-617-5727

Rapid Response and Outreach

1-855-371-8072

Utilization Management

1-855-371-8074

Prior Authorization Inpatient

1-855-236-9293

Reporting and Preventing Fraud, Waste, and Abuse

1-866-833-9718

Telehealth Solutions

1-877-631-2550

ECHO Health Enrollment Team

1-888-834-3511

Prestige Health Choice Provider Portal

https://www.amerihealthcaritasfl.com/provider/index.aspx
The providers portal is used to access various services and resources. The portal also provides access to online services meant for Medical plan members. Services that can be accessed via the Prestige Health Choice Provider Portal include the following:
  • Find a doctor, medicine, pharmacy, or transportation
  • Prior authorization lookup tool
  • Behavioral health
  • Claims and billing
  • Newsletters and updates
  • Forms and Resources
  • Training and education
  • Login and Enrollment

Prestige Health Choice OTC Order Online

Prestige Health Choice OTC (over the counter) benefits can be ordered via online mode, by phone or through mail. Order the benefits online by login or register at AmeriHealth Caritas.

Order Via Phone

Call the FlexCard Services Line at 1-800-431-8969 between Monday to Friday from 8:00 a.m. to 8:00 p.m. EST.

Order by Mail

Send order request by mail at:
AmeriHealth Caritas VIP Care Plus OTC Orders
4613 N. University Drive, #586, Coral Springs, FL 33067

Prestige Health Choice Fax Number

1-855-236-9293

Prestige Health Choice Medicaid Benefits

Addictions Receiving Facility Services

The addiction treatment service is meant for members struggling with drug or alcohol addiction. The service also covers patients who need hospitalization.

Ambulatory Detoxification Services

This service is meant for members who left alcohol or drug abuse without attending a hospital.

Behavioral Health Assessment Services


The plan also covers services meant to identify the mental health issues or behavioral disorders.

Behavioral Health Overlay Services

Behavioral health services provided to children are also being covered under the Medicaid health plan. The plan enrolls children from 0 to 18 years of age.

Crisis Stabilization Unit Services

Under this service a member receives emergency mental health services at a special location that is not a designated hospital.

Family Therapy Services


Mental health therapies for families conducted by professionals.

Individual Therapy Services

This benefit includes one to one therapy for individuals suffering from mental health issues.

Contact by Scan

Contact Prestige Health Choice by Scanning this QR Code

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