Sallie Mae - Student Loan Service

Sallie Mae Student Loan Service

Sallie Mae is a student loan and college loan service provider. The service provider offers assistance for loan saving, planning, and paying for College Company. In order to seek assistance, contact at the below helpline channels.
New Student Loan Service: Call at 855-756-5626 to seek direct help form the service team.
Service Hours: Monday–Thursday: 8 a.m. to 9 p.m. ET, Friday: 8 a.m. to 8 p.m. ET, Saturday: 10 a.m. to 2 p.m. ET
General Service Address: Sallie Mae, P.O. Box 3319, Wilmington, DE 19804-4319
Student Loan Tax Forms Support: Contact at 800-829-1040 for tax forms support.

Sallie Mae Scholarships Support


Sallie Mae Scholarships program is meant for offering college scholarships. To avail latest updates and news about the college scholarships, subscribe or register your email address with Sallie Mae Scholarships or go through the given path. For account or password issues, call at 844-827-7478 .

Sallie Mae Money Market/Savings & CD Service


To avail access to open a savings & CD accounts, students need to login or register with Sallie Mae Bank. Sallie Mae Money Market, Savings & CD accounts help students to earn much interest at no monthly or annually charges. For questions and queries about the Sallie Mae Savings & CD accounts, contact the customer service department at:
  • Accounts Support Number: 877-346-2756
  • Service Hours: Monday through Friday: 9 a.m. to 6 p.m. ET
  • SmartyPig Accounts Help: 877-751-6884
  • General Service Address: Sallie Mae Bank, 175 S West Temple, Ste. 600, Salt Lake City, UT 84101

Sallie Mae Student Loan Forgiveness Service

Sallie Mae allows applying for loan forgiveness through "Navient". Navient is a portal for the students to apply and make payment of private student loans. To avail access to the service tool, students and cosigners need to register or login at Sallie Mae or Navient. For questioning and queries about the Sallie Mae student loans, forgiveness, claims and repayments, contact at:

  • Sallie Mae Smart Option Support: 888-272-5543
  • Calling Hours: Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
  • TDD Support: 877-713-3833
  • Loan Payments Assistance: Navient, P.O. Box 9000, Wilkes-Barre, PA 18773-9000
  • Cosigner Loan Payments: Navient, P.O. Box 9988, Wilkes-Barre, PA 18773-9988
  • Service Location: Navient, P.O. Box 9640, Wilkes-Barre, PA 18773-9640
  • Existing Student Loans Support: 800-472-5543
  • Student Loan Forgiveness Service: 877-346-2756


Sallie Mae Credit Card Service - Help

Sallie Mae Credit Card is a product by the bank for the students, borrowers and cosigners. The bank offers three new special types of credit cards to the customers. Credit cards come with much redeeming points or earning cash back options without any annual or monthly charges.
Credit Cards include Sallie Mae IgniteSM (Students), Sallie Mae AccelerateSM and Sallie Mae EvolveSM. For more questions and queries about the new and existing Sallie Mae Credit Cards, contact at:
Service Contact for New Credit Cards: 888-295-3447
Phone Service Hours: Monday–Friday: 10 a.m. to 7 p.m. ET
Payment Address: Sallie Mae, P.O. Box 70233, Philadelphia, PA 19176-0233



Sallie Mae Payment Support

Students and cosigners can use different payment modes for loan and credit card payments offered by the Sallie Mae Bank including:

  • Pay By Phone Service: Students can make repayment of their loans via phone call at 800-472-5543
  • Support for Payment By Mail: Borrowers can send their remittance slip along with 16-digit Loan Group Number with the loan payment at Borrower Payment Address "Sallie Mae, P.O. Box 8459, Philadelphia PA 19101-8459".
  • Online Payments Assistance: Students can pay loan payments by making login into Sallie Mae account.
  • Pay By Sallie Mae Mobile App: Students can download the Sallie Mae mobile app and make login into their Sallie Mae account and then click the option of payments. Students can use credit card for making repayment of loans.
  • Automatic Debit Service: Students can also apply for Automatic debit via login portal of the bank in order to make repayment on time.
  • Cosigners Payments: Cosigners can send their loan payments at Sallie Mae, P.O. Box 8377, Philadelphia PA 19101-8377.

Sallie Mae Student Loans Service Contact

Student Loans Support: 855-756-5626 / 877-279-7172
For Existing Student Loans Service:
Existing student loans: 800-472-5543
International: 877-416-0012 / 302-451-0546 (charges may apply).
Current School Customer Service: 844-827-7478
International Student Support: 877-456-6221
Phone Hours: Monday–Friday: 8 a.m. to 8 p.m. ET.

Sallie Mae Student Loan Service Address


Borrower Payment Address: Sallie Mae, P.O. Box 8459, Philadelphia, PA 19101-8459
Cosigner Payment Address: Sallie Mae, P.O. Box 8377, Philadelphia, PA 19101-8377
General Correspondence Service: Sallie Mae, P.O. Box 3319, Wilmington, DE 19804-4319
Disputed Balances: Sallie Mae, P.O. Box 3228, Wilmington, DE 19804-0228
Credit Bureau Reporting Disputes: Sallie Mae, P.O. Box 3229, Wilmington, DE 19804-0229
Subpeona Address: Corporation Service Company, 15 West South Temple, Suite 600, Salt Lake City, UT 84101