OTIS Connecticut Service Center

General Assistance and Technical Support

(800) 233-6847
Repair and technical assistance for elevators, escalators, moving walks, and other lift products.

Sales Support

(860) 242-3632
Information about products, delivery services, and installation support.

Payment Support

1800-103-0055
Assistance regarding billing and payment inquiries.

Parts and Equipment Support

1800-103-0055
Provides parts and accessories for lifts and elevators, including customer tool kits, testing tools, and repair kits.

Emergency Support

(860) 289-7600
Emergency assistance related to elevators and escalators. The service center can provide on-site emergency support. Customers can call the respective numbers for assistance with their specific needs related to elevator services and support.

OTIS Elevator Repair Service Center Locations

Hartford - Pitkin Street

242 Pitkin Street, East Hartford, 06108
The Americas, USA, Connecticut
(860) 289-7600

Hartford - Financial Plaza

One Financial Plaza, Hartford, 06101
The Americas, USA, Connecticut.
(860) 728-7000

North America Headquarters

1 Carrier Place, Farmington, 06032
The Americas, USA Connecticut
(860) 676-6000

Stamford Center

1 ENTERPRISE DR,
SUITE 205, SHELTON, 06484
The Americas, USA Connecticut
(203) 944-0160

OTIS Signature Service Support

Complimentary services are provided by OTIS to customers as part of a specialized Signature Service Program. These services encompass a 60-month contract for repairs and servicing, entitling customers to three months of service at no charge. Included in these complimentary services are significant upgrades aimed at extending the operational life of the OTIS microprocessor. Additionally, free site inspections are made available to signature service holders for a duration of three months. These inspections comprise evaluations of elevators, machine functionality assessments, and updates to the processor.

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