Alabama Power Customer Service Center: Contacts & Locations

0120 4785785

Contact Us: Customers can reach out to service department of Alabama Power for outages, new connections, repairs, or bill payments through the a voice call or by making a single visit at registered office located at Alabama Power, PO Box 242, Birmingham, AL 35292.
For Residential Customer Services: Dial 1-800-245-2244 in between Monday to Friday: 7:00 a.m. to 9:00 p.m. CST
Products & Services Assistance Support: Call at mentioned number for the assistance regarding the power services and products 1-800-990-(2726) . The service line is available in between Monday to Friday: 7:30 a.m. to 5:30 p.m. CST
Book/ Schedule Appointments: For booking services for business, call at 1-888-430-5787
Driving Directions: Get Directions from here.
Near Me Locations: To locate Nearby Service Centers across Alabama, follow the locator link.

Alabama Power Company & Service Line Hours

Alabama Power offers its services for residential and business purposes. Company deals with customers through online and offline portals. Customers can contact the service support team for the below services during operational hours including:
Report a Power Outage: 24 hrs/7 days
Residential Customer Services: Monday to Friday: 7:00 a.m. to 9:00 p.m. CST
Business Customer Services: Monday to Friday: 7:00 a.m. to 6:00 p.m. CST
Products & Services: Monday to Friday: 7:30 a.m. to 5:30 p.m. CST

Payment & Refund Center

Alabama Power accepts online and offline payments from customers. Customers can make use of BillMatrix portal for billing and payment services. Customers send payments at the below mailing address.
Send a check or money order to: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292
Pay by phone: 1-800-245-2244
For refunds: Call at 1-800-245-2244
Login: Customers can pay residential as well as business bills through online portal of BillMatrix for which they need to sign up or login into account.

Business Outage
Customers that face outage issues can send requests for the servicing or repair through online portal or by dialing the mentioned number 1-888-430-5787 or 1-800-888-2726 .

Appliance Repair Centers In Mobile, Tuscaloosa, Anniston, Saraland, Jasper & Birmingham

Customers can ask for nearest appliance centers by making a call at (1-888-447-6278) . For questions or feedback, email at Support@smartneighbor.com.

Appliance Centers In Mobile
Downtown Mobile: 150 St. Joseph Street, Mobile, Alabama 36602
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

West Mobile: 6396 Airport Blvd., Mobile, Alabama 36608
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Appliance Center In Jasper
2501 Highway 78 West, Jasper, Alabama 35501
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Appliance Center In Birmingham
Downtown Birmingham: 1313 6th Ave North, Birmingham, Alabama 35203
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Huffman: 9820 Parkway East, Birmingham, Alabama 35215
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Center In Anniston
925 Quintard Avenue, Anniston, Alabama 36201
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Center In Saraland
1100 Industrial Parkway, Saraland, Alabama 36571
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Center In Tuscaloosa
915 Queen City Avenue, Tuscaloosa, Alabama 35403
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.