Alabama Power Customer Service Center

The service department of Alabama Power can be reached by customers for addressing outages, new connections, repairs, or bill payments through a voice call or by making a single visit to the registered office located at Alabama Power, PO Box 242, Birmingham, AL 35292.
1-800-245-2244
Monday to Friday: 7:00 a.m. to 9:00 p.m. CST.

Products & Services Assistance Support

Call the mentioned number for assistance regarding power services and products 1-800-990-(2726) . The service line is available between Monday to Friday: 7:30 a.m. to 5:30 p.m. CST.

Book/ Schedule Appointments

To book services for business, call at 1-888-430-5787.

Driving Directions

Get Directions from here.

Near Me Locations

To locate Nearby Service Centers across Alabama, follow the locator link.

Alabama Power Company & Service Line Hours

Alabama Power offers its services for residential and business purposes. The company deals with customers through online and offline portals. Customers can contact the service support team for the below services during operational hours including:

Report a Power Outage

24 Hrs/7 Days

Residential Customer Services

Monday to Friday: 7:00 a.m. to 9:00 p.m. CST

Business Customer Services

Monday to Friday: 7:00 a.m. to 6:00 p.m. CST

Products & Services

Monday to Friday: 7:30 a.m. to 5:30 p.m. CST

Payment & Refund Center

Alabama Power accepts online and offline payments from customers. Customers can make use of the BillMatrix portal for billing and payment services. Payments can be sent to the below mailing address.
Send a check or money order to: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292
1-800-245-2244

For Refunds

1-800-245-2244

Login

Customers can pay residential as well as business bills through the online portal of BillMatrix for which they need to sign up or log in to their account.

Business Outage

Customers facing outage issues can submit requests for servicing or repair through the online portal or by dialing the mentioned number 1-888-430-5787 or 1-800-888-2726 .

Appliance Repair Centers In Mobile, Tuscaloosa, Anniston, Saraland, Jasper & Birmingham

Customers can inquire about the nearest appliance centers by calling (1-888-447-6278) . For questions or feedback, emails can be sent to Support@smartneighbor.com.

Appliance Centers In Mobile

Downtown Mobile

150 St. Joseph Street, Mobile, Alabama 36602
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

West Mobile

6396 Airport Blvd., Mobile, Alabama 36608
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Appliance Center In Jasper

2501 Highway 78 West, Jasper, Alabama 35501
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Appliance Center In Birmingham

1313 6th Ave North, Birmingham, Alabama 35203
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Huffman

9820 Parkway East, Birmingham, Alabama 35215
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Center In Anniston

925 Quintard Avenue, Anniston, Alabama 36201
1-800-613-9333
Monday to Friday: 8:30 a.m. to 5:00 p.m.

Center In Saraland

1100 Industrial Parkway, Saraland, Alabama 36571
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.

Center In Tuscaloosa

915 Queen City Avenue, Tuscaloosa, Alabama 35403
1-800-613-9333
Monday to Friday: 8:15:00 a.m. to 5:00 p.m.