Alabama Power Customer Service Center: Payment, Outage, Appliance Centers In Mobile, Tuscaloosa & Birmingham

0120 4785785

Where To Get Support Near Me

Contact Us: Customers can reach out to service department of Alabama Power for outages, new connections, repairs, or bill payments through the a voice call or by making a single visit at their registered office located at Alabama Power, PO Box 242, Birmingham, AL 35292.
For Residential Customer Services: Dial 1-800-245-2244 in between Monday - Friday: 7:00am - 9:00pm CST
Products & Services Assistance Support: Call at mentioned number for the assistance regarding the power services and their products 1-800-990-(2726) . The service line is available in between Monday - Friday: 7:30am - 5:30pm CST
Book/ Schedule Appointments: For booking your services for business, call at 1-888-430-5787
Driving Directions: Get Directions from here.
Near Me Locations: To locate your Nearby Service Centers across Alabama, follow the locator link.

Alabama Power Company & Service Line Hours

Alabama Power offers its services for residential and business purposes. Company deals with their customers through online and offline portals. Customers can contact the service support team for the below services during their operational hours including:
Report a Power Outage: 24 hrs/7 days
Residential Customer Services: Monday - Friday: 7:00 am - 9:00 pm CST
Business Customer Services: Monday - Friday: 7:00 am - 6:00 pm CST
Products & Services: Monday - Friday: 7:30 am - 5:30 pm CST

Payment & Refund Center

Alabama Power accepts online and offline payments from their customers. Customers can make use of BillMatrix portal for their billing and payment services. Customers send their payments at the below mailing address.
Send a check or money order to: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292
Pay by phone: 1-800-245-2244
For refunds: Call at 1-800-245-2244
Login: Customers can pay their residential as well as business bills through online portal of BillMatrix for which they need to sign up or login into their account.

Business Outage
Customers that face outage issues can send requests for the servicing or repair through online portal or by dialing the mentioned number 1-888-430-5787 or 1-800-888-2726 .

Appliance Repair Centers In Mobile, Tuscaloosa, Anniston, Saraland, Jasper & Birmingham

Customers can ask for their nearest appliance centers by making a call at (1-888-447-6278) . For questions or feedback, email at

Appliance Centers In Mobile
Downtown Mobile: 150 St. Joseph Street, Mobile, Alabama 36602
Monday - Friday: 8:15 AM - 5:00 PM

West Mobile: 6396 Airport Blvd., Mobile, Alabama 36608
Monday - Friday: 8:15 AM - 5:00 PM

Appliance Center In Jasper
2501 Highway 78 West, Jasper, Alabama 35501
Monday - Friday: 8:15AM - 5:00PM

Appliance Center In Birmingham
Downtown Birmingham: 1313 6th Ave North, Birmingham, Alabama 35203
Monday - Friday: 8:30AM - 5:00PM

Huffman: 9820 Parkway East, Birmingham, Alabama 35215
Monday - Friday: 8:30AM - 5:00PM

Center In Anniston
925 Quintard Avenue, Anniston, Alabama 36201
Monday - Friday: 8:30AM - 5:00PM

Center In Saraland
1100 Industrial Parkway, Saraland, Alabama 36571
Monday - Friday: 8:15AM - 5:00PM

Center In Tuscaloosa
915 Queen City Avenue, Tuscaloosa, Alabama 35403
Monday - Friday: 8:15AM - 5:00PM