Cannon Safe Customer Service Center: Warranty and Parts Replacement

Cannon Safe Customer Service Support

• Cannon Safe Customer Service: Cannon Safes for home and offices are backed with customer service and technical support from the manufacturer. The brand operates dedicated customer service center to render all needed assistance. Below are some means to avail assistance
  Service Phone Number: Customers can call at +1 (847) 665-1635 to connect with service executives.
• Email Support: Send queries and comments at Contactus@cannonsafe.com
• Customer Service Hours Cannon Safe: Monday through Friday from 6 AM to 4 PM PST. Closed on major holidays.
• Cannon Safe Customer Service Center Location: The designated customer service center is located at "2895 W. Capovilla Avenue Suite 140
  Las Vegas, Nevada 89119"
• Find Model Number And Serial Number: Customers can find model number on the door of the safe and serial number is written on the right, outside body wall of the safe on sliver color small sticker.
• Register Your Safe: Consumers are encouraged to Register Safe for availing warranty and other benefits. Customers need to provide model number, serial number and personal information to register the safe.
• What Battery Should Be Used: All types of alkaline Duracell or Energizer battery with an expiration date of five years are recommended for Cannon Safe.
• Where To Buy Cannon Safe: Cannon Safes are available with the Authorized Retailers and should be brought only from these certified retailers.

How to Change Battery of Cannon Safe?

Follow the below steps to change battery of your Cannon Safe:

1. First find the battery tray located at the bottom of keypad.
2. Open the door and pull out battery plug-in
3. Connect the battery and then slide the battery into the tray
4. Close latch and test combination then shut the safe door off.
5. Use only Alkaline Duracell or Energizer battery.

How to Change Code of Canon Safe?

Cannon Safe doors are locked with a specific code chosen by the owner. You can change the lock code by following below mentioned steps:

1. First enter existing "six (6) digit code" and turn handle clockwise and pull door open.
2. With door open Press and hold "0" until you hear a double beep
3. Enter existing six (6) digit code
4. Then choose and enter a new six (6) digit code.
5. Re-Enter new six (6) digit code.
6. Keep door open and test the new combination
7. If you hear double beep then the code is change successfully and in case you hear a long beep, then the old code is still valid.
8. For any technical assistance call the customer service center at +1 (847) 665-1635

Cannon Safe Warranty - Customer Service Support

Warranty Cover: Cannon Safes are covered under lifetime cover for residential use and one year protection cover for commercial and industrial use. The warranty is applicable on defects in workmanship and materials. Benefits are also provided for damage by attempted break-in/actual break-in, natural flood, and fire.
What Is Not Covered: The warranty cover is not applicable for parts or safes which have been misused, neglected, modified and tempered. Safes put in unusual or extreme environment are also not covered under warranty protection.
What Is Required To Claim Warranty: In order to apply for warranty services a consumer needs following documents:
1. Proof of purchase
2. Police or fire department report
3. Photographs / Video of damaged safe
4. Written testimonial

Cannon Safe Replacement Parts Customer Support

Cannon Safes are supported with lifetime replacement and a warranty on parts and labor. Customers can get replacement of parts like shelf, shelf covers, counter divider and side shelves. Consumers can place parts Replacement Order Online with filling an order form. The service center process the order once payment is done. The parts replacement process can take approximately 5-8 weeks. For assistance call customer service department at: (847) 665-1635

What is Canon Safe Lockout Mode?

Canon Safe carries inbuilt features of lockout mode. The lockout mode gets activated in case a user enters wrong code. If the incorrect security code is entered 3 times, the canon safe gets lockout for 15 seconds. Lockout mode increases to 15 minutes if the incorrect codes is entered 2 additional times.
Backup Key: In case a user forgot's the security code, he/she can use the backup key to open the safe. To use the backup key follow the below given steps.

1. Remove the lock face by pressing the tab.
2. Insert the key in the key hole and turn clockwise 1/4 turn.
3. Rotate the handle and open the door.
4. Keep the door open and enter a new security code.
5. Before entering a new code, remove the key and put the lock face in place.
6. Enter a new code and follow instructions to complete the process.

Get the Canon Safe Manual and Accessories

Canon Safe User Manual:

Canon Safe Accessories:

Cannon Safe Keypad Replacement: