1800132468The Centrelink program, offered by the Australian Government, caters to various demographics including the unemployed youth, retirees, low-income families, children, senior citizens, and individuals with special needs. The Centrelink Service Centre, functioning as the focal point, facilitates the disbursement of all social security and government payments to registered members. The key services and programs administered by the Centrelink Service Centre encompass:
Online Access/Accounts
The Centrelink Service Centre assists members in the registration/login process and management of online Centrelink accounts, facilitating access to a spectrum of service payments funded by the Australian Government. These accounts serve as conduits for managing and claiming social security payments and services available to various segments such as the unemployed, retirees, separated parents, children, aged individuals, self-employed youth, and others. Through these accounts, members can monitor and claim security payments on a monthly basis.
Aged Care Services & Benefits
Centrelink extends social and financial support to older Australian permanent residents via Aged Care programs. Senior citizens unable to work can access service benefits covering healthcare costs, food assistance, transport, and other community services either at home or in aged care facilities. Centrelink administers short and long-term allowances including death allowances, carer payments, and age pensions. For assistance, individuals can call at
1800 227 475.
Health and Disability Services & Benefits
Centrelink oversees healthcare services and payments, catering to members registered with Medicare and Centrelink health care programs. Specialized individuals can access medical and financial benefits and payments through registered accounts. The Centrelink service centre is responsible for managing social security payments or online claims for members and professionals under the health and disability umbrella. For further information, individuals can dial
132 717.
Retirement and Pension Benefits
Centrelink's program extends to retirees, empowering them to manage budgets and finances with benefits including age pension plans, carer payments, and health and well-being service benefits.
Living Arrangement Services and Benefits
Under this category, affected families and individuals residing in Australia or overseas receive assistance concerning housing, food, and migration. The service centre maintains records of families or individuals affected by floods, fires, natural disasters, or domestic violence, with benefits and payments funded by the Australian Government.
Centrelink Mobile Services
Centrelink offers mobile services catering to rural and regional residents of Australia. These mobile service centres provide all services and payment schemes funded by the Commonwealth or Australian Government to locals and affected families, including self-employed youth, retirees, elderly individuals, low-income families, students, veterans, caretakers, and farmers. Staff members visit households to disseminate information about all services and benefits of social security programs and schemes. All mobile service centres are suspended due to Covid-19. Per instructions from the Australian Government, all Centrelink Mobile service centres will resume operations on or after January 17, 2022. For assistance, individuals can contact at
1800 132 468.
Get Connected With Centrelink Customer Service Center Executives in Different Ways
For general feedback and complaints regarding Centrelink services and benefits,
1800 132 468 can be dialed and then "option 1" should be pressed between
Monday to Friday: 8:00 a.m. to 5:00 p.m.Australian Victim of Overseas Terrorism Services
1800 040 226 Monday to Friday 8:00 a.m. to 5:00 p.m. AEST. from Overseas,Centrelink Online Account Issues
For discussing Centrelink account related queries or encountering any technical issues, 132 307 should be contacted and then "option 3" should be chosen to get in touch with Centrelink service support. It is advisable to contact the service center within the provided timings
Monday to Friday: 7:00 a.m. to 10:00 p.m. & Saturday and Sunday: 10:00 a.m. to 5:00 p.m.Translating and Interpreting Service Support
Assistance in other languages can be sought by dialing
131 450 Monday to Friday: 8:00 a.m. to 5:00 p.m.BasicsCard Inquiries
General enquiries and balance queries regarding the Centrelink BasicsCard can be addressed through
1800 132 594 or
1800 057 111 can be dialed 24/7.
Service Mailing Address
Centrelink, Reply Paid 7800, Canberra BC ACT 2610.Centrelink Compensation Recovery Office
Centrelink Compensation Recovery, PO Box 7803, Canberra BC ACT 26101800 777 653 can be dialed.
Centrelink Pension Loans Scheme:
Applications for the pension loan scheme can be sent to
Pension Loans Scheme, PO Box 346, Glen Waverley VIC 3150.Centrelink Employment Services
Assistance regarding employment services and benefits can be obtained by contacting
132 850 Monday to Friday: 8:00 a.m. to 5:00 p.m.Centrelink Families Service Support
For assistance regarding family care services, tax benefits, child care, and parental allowances
136 150 Monday to Friday: 8:00 a.m. to 8:00 p.m.