The Citizen Service Center in Columbus, Georgia, serves as a centralized hub for all city services and emergencies. This comprehensive center ensures a swift response to the needs of business owners, residents, and visitors in Georgia, particularly concerning waste management services and other municipal offerings. Operating as a call center, the service center efficiently gathers service requests, concerns, and inquiries from the community.
The services provided by the center extend support during various emergencies:
CivicReady
The center utilizes CivicReady, a specialized program, to deliver notifications. This program issues warning alerts and notifications related to a range of situations, including community notifications, extreme heat, floods, hazardous materials, hurricanes, pandemics, landslides, wildfires, tsunamis, tornadoes, winter storms, thunderstorms, and lightning. CivicReady is registered with the Federal Emergency Management Agency (FEMA) and the Integrated Public Alert Warning System (IPAWS). The IPAWS system operates the national emergency communication channels, broadcasting specific alerts on radio, digital sources, and television.Collection Services
The service center assists in the collection of yard waste, refuse, and recycling containers throughout Georgia.Trimming Services
The Citizen Service Center provides trimming services to address overgrown grass and weeds around properties.Repair Outages
The center offers repair services for fallen street lines and damaged refuse containers.Bill Payment
The Citizen Service Center facilitates online support for bill payments related to parking tickets, permits, power, trash, and water.Online Services
Residents can conveniently schedule street sweeping services online.
311 Citizen Service Office in Columbus Georgia?
Citizen Service Center, also known as the 311 service center, is responsible for handling all city services. For questions and queries, please dial
(706) 653-4000.
TTY/TDD Support
For citizens with disabilities seeking service support, please call
(706) 225-3138.
Report Frauds, Waste & Abuse
Citizens are encouraged to call
(706) 225-4610 to report fraud and abuse, contributing to the safety and health of the community.
For Services
For service requests and questions, contact Teasha Johnson, Assistant to the City Manager/311 Citizens Service Manager, by calling
(706) 225-3115 or emailing
TeashaJohnson@columbusga.org.
Emergencies
For city service emergencies, including utility, waste, and crimes, call
3-1-1 /
9-1-1.
To submit requests and complaints related to Citizen services, email at
CitizensServices@columbusga.org or
311@columbus.gov. Service hours are Monday to Friday, 7:00 a.m. to 5:00 p.m.
The service center is located at Citizen Services Center,
311 Citizen Way, Columbus, Georgia 31906.
Water Emergencies
To request new, stop, or transfer water line services, dial
(614)645-7788.
Electric Emergencies
To report power outages or shut-offs, speak to a representative at
(614)645-7627.
Sewer Emergencies
For sewer and waste management services, contact the relevant department at
(614)645-7102.