713-522-4884Citizen manufactures various types of watches across different categories. Certified centers offer comprehensive watch repair and maintenance services for both warranty and out-of-warranty watches. Repair services are extended to classic and vintage timepieces as well. Customers can access services for their timepieces through the following service categories:
Watch Repair and Servicing
Authorized service centers provide a wide range of repair services for watches, including mechanical and automatic servicing. Glass and band replacement services are also available. Additionally, customers can opt for watch cleaning and bracelet services.
Submit Repair Request
Citizen allows customers to send watches for repair. Fill in the details and
submit a repair request to avail certified servicing.
Eco-Drive Watch Repair
Eco-drive watch repair services may involve capacitor changes, pin replacements, or band replacements. Additional services include dial refinishing, band/case polishing, movement cleaning, and overhaul.
Get Parts and Accessories
Customers can purchase genuine parts and accessories from the Citizen
parts portal.
Battery Replacement Service
Service centers are authorized to perform battery replacement services, including those covered under warranty claims.
Warranty Service by Citizen Service Center
Citizen provides manufacturer warranty coverage for all watches, offering five-year, two-year, and one-year limited plans. Citizen clocks are covered by a one-year warranty plan. The benefits of the warranty cover damages resulting from defects in material and workmanship. Warranty coverage commences from the date of purchase from an authorized retailer. Customers can obtain assistance regarding warranty services from the online
warranty support page. For direct assistance, contact customer service support at
(800) 321-1023 or email at
Customercare@citizenwatch.com.