City Of Phoenix Water Customer Arizona Service Center

General support for water services can be obtained by calling 602-262-6251 between 8:00 a.m. and 5:00 p.m., Monday to Friday.

Sewage Overflowing from Manholes

Overflowing manholes can be reported by calling 602-262-6691 between 6:00 a.m. and 2:30 p.m., Monday to Friday. After 2:30 p.m. and on weekends or holidays, inquiries regarding the same can be made by calling 602-261-8000.

City of Phoenix Water Customer Service Center Phoenix AZ

Written inquiries, requests, and complaints can be sent to the City of Phoenix customer service department at PO BOX 29100, Phoenix AZ 85038-9100.


Residents of Arizona with impairments can reach out to the service department by calling 602-534-5500 or dialing 602-534-1113. In case of emergencies, contact can be made by dialing 711.

For Water-related Emergencies 24/7 (Outages)

Emergencies or water outages can be reported by calling (602) 261-8000.

Sewers (Sanitary), Improvement Districts

For sewer or sanitary services, a call can be made to 602-262-6284.

Sewer Tap Sales and Information

Sales information for the sewer department can be obtained by dialing 602-262-6551.

Water Advisor

The authorized advisory can be contacted, and inquiries about new connection registration can be made by calling 602-261-8532.

Water Safety Hotline

Water safety and conservation operations can be inquired about by dialing 602-495-5555 or calling 602-261-8367.

Water Meter Sales Information

Meter dealers can be contacted by making a phone call to 602-262-6551.

City of Phoenix Water Customer Service Phone Number

Water and Wastewater Rates

Rates for wastewater cleaning services can be obtained by dialing 602-256-3478.

Proposed Water & Sewer Rates

All concerned service requests can be forwarded via email to

Book/ Schedule Appointments

Appointments can be scheduled by calling 602-495-5601.

Near Me Locations

The nearby supply centers of water and sewer can be located by following the provided locator path.

City of Phoenix Water & Sewer Bill Payment Locations

Pay Online Bills

To pay bills of water and sewer services via online follow the given portal.

Online Billing Queries

Forward all written queries and concerns via mentioned contact us form.
Monday to Friday: 8:00 a.m. to 5:00 p.m.

Water, Bills, New Accounts, Turn-offs and Leakage

call at 602-262-6251 .

City of Phoenix Water Locations

Washington St Office

305 W Washington St, Phoenix, AZ 85003

Baseline Rd Office

610 E. Baseline Rd., Suite C-5, Phoenix, AZ 85003

Thomas Rd Office

6544 W Thomas Rd, Phoenix, AZ 85033

Contact by Scan

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