City Of Phoenix Water Service Center Arizona

200 W Washington St, Phoenix, AZ 85003, United States of America
+1 602-262-6251
Monday to Friday 8:00 a.m. to 5:00 p.m.
The City of Phoenix Water Services Department operates as a municipal agency with the responsibility of delivering water and wastewater services to the residents and businesses of Phoenix, Arizona. Committed to ensuring a safe and dependable water supply, as well as effective wastewater management, the Water Services Department plays a crucial role in maintaining the essential utilities within the city.

City of Phoenix Water Service Center Arizona Customer Care Support

Customer Service:

602-262-6251 during the given hours Monday to Friday, 8:00 a.m. to 5:00 p.m.

Overflowing Manhole Sewage:

602-262-6691 in between Monday through Friday from 6:00 a.m. to 2:30 p.m. and after 2:30 p.m. and on weekends or holidays, ask help via at 602-261-8000.

Water Outage Emergency Services:

To report water outages or other emergencies via a call at(602) 261-8000 .

For Sewers (Sanitary) Services:

To schedule pick-ups of sewage or garbage from homes or offices, dial 602-262-6284.

Water Advisor Support:


Water and Wastewater Rates:

To know about the latest rates of cleaning services of wastewater and tap water, contact at 602-256-3478.

Schedule Appointments:


Rates of Proposed Water & Sewer:

Ask for the water and sewer estimates through an email by sending at

Water, Bills, New Accounts, Turn-offs & Leak Services:

Customers can report household water leakages, account issues, bill queries, and turn-off enquiries through a call at 602-262-6251 .

Sales and Information of Sewer Tap:

To get in touch with the sewer department for pickups and another kind of help, call at 602-262-6551 .

Water Safety Hotline:

602-495-5555 or dial 602-261-8367.

Water Meter Sales Information:


City Of Phoenix Water Bill Payment Service Support

Customers can submit bill payments for water and sewer services provided by the City of Phoenix at the following locations during regular business hours, Monday to Friday from 8:00 a.m. to 5:00 p.m.

Washington St Office:

305 W Washington St, Phoenix, AZ 85003.

Baseline Rd Office:

610 E. Baseline Rd. - Suite C-5, Phoenix, AZ 85003.

Thomas Rd Office:

6544 W Thomas Rd, Phoenix, AZ 85033

Other Options of Bill Payment

  • Pay Online Bills:

    To view or pay water and sewer bills online, please log in to your registered account through the official website. page, "".
  • Debit / Credit Card Payments:

    Customers do not require any registration for the Debit / Credit Card Payments. American Express, VISA, MasterCard, and Discover are accepted for bill payments.
  • Via Mail:

    Customers can send payment in the form of a check, money order or cashier's check at the mentioned address: City of Phoenix, PO BOX 29100, Phoenix AZ 85038-9100.
  • Overnight Mails:

    For overnight payment mails, use the below address: JPMorgan Chase (AZ1-2170), 1820 E SKY HARBOR CIR SOUTH, PHOENIX, AZ 85034, ATTN: CITY OF PHOENIX LOCKBOX #29100
  • By Phone (24-Hour Automated IVR System):

    602-262-6251 . IVR accepts American Express, Visa, MasterCard and debit cards for bill payments. No prepaid credit/debit cards are acceptable.
  • City Of Phoenix Customer Service Department Emergency Services

    All possible support with respect to water, power, sewer, and trash services across the cities and towns of Arizona is offered by the Customer Services Department of the City of Phoenix (PHX). In case assistance is required, citizens are urged to reach out to the provided contact numbers. It is requested that these assistance numbers be utilized exclusively during emergency situations.
  • Water and sewer leakages, emergency water turn-offs, and other urgent matters such as broken water pipelines, fire hydrant issues, or sewer backups can be reported directly to the Water Services Department by placing a call at 602-261-8000. For Temporary Water Turn-Offs, customers are able to dial 602-262-6251 between Monday and Friday, from 8:00 a.m. to 5:00 p.m., excluding city holidays.
  • To initiate the establishment of a new sewer connection for a residence or office with the City of PHX Wastewater Collection System, contact must be made with the Planning and Development Department through a call at 602-262-7811.
  • For the acquisition of a new connection for water service from the City of Phoenix water system for either residential or business purposes, a call should be placed at 602-262-7811.
  • To obtain assistance pertaining to Cable, Phone, and Internet services provided by Century Link Communications, a call should be placed at 877-348-9007. Alternatively, for service support through Cox Communications, individuals can make contact by calling 602-277-1000.
  • For matters related to gas leakages or outages, individuals are advised to get in touch with the Southwest Gas service provider at (602) 271-4277.
  • Instances of power outages in the locality can be reported by contacting Arizona Public Service (APS) at 602-371-7171 or Salt River Project (SRP) at 602-236-8811.
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