City Of Phoenix Water Service Center: Bill Assistance, Outage, Rates and Phone Number

Customer Support Services of Phoenix Water Service Center

The water service center of city of Phoenix is dedicated to render various services to consumers regarding water outage, stop, start, sewer and bill payments.

  • Customer Services Helpline: Contact via (602) 262-6251 to seek all needed assistance from the service executives. The helpline remain operational between Monday - Friday, 8:00 a.m. to 5:00 p.m.
  • 24/7 Water Hotline: Call at (602) 261-8000 to report water related emergencies like water pipe leak, blockage, frozen pipes and etc.
  • City of Phoenix Water and Trash: Call at 602-262-6251 or send an email at to ask for assistance about trash collection issues. The public works department offers water and trash related services to consumers.
  • Service Center Location: The Phoenix water service center is located at "Phoenix City Hall
    200 W. Washington Street
    Phoenix, AZ 85003"
  • Water Sewer Service: The Phoenix service center offers water sewer and treatment facilities to consumers. Customers can seek assistance regarding sewer charges, billing cycles and payment related at
  • Water Outage Issue: Report the water outage issues by calling at the emergency helpline number i.e. 602-261-8000 . Water outage is usually caused by broken water main, fire hydrant, or water service line.
  • Find Water and Sewer Rates: The water service department charge monthly fee for water distribution and a portion of charges are used for rehabilitation and replacement of water pipes, treatment plants, pumps, reservoirs, and wells. Check the Rates And Charges for water services.

City of Phoenix Water Service Department

Phoenix Water Services Department
Service Address: 200 W Washington St, Phoenix, AZ 85003, United States
Phone: +1 602-262-6251

City of Phoenix Water Services Emergency Number

Dial (602) 261-8000 to report any emergency.

City of Phoenix Water Customer Service Center Phoenix AZ

Service Address: 200 W Washington St, Phoenix, AZ 85003, United States

City of Phoenix Water Service Center Bill Payment Assistance

The service center assures bill payment assistance to consumers and help to pay monthly water bills. Consumers can use below means to pay bills easily.
1. Auto Pay: Opt for automatic bill payment by using checking or savings account through enrolling in AutoPay. Monthly bill amount will automatically get deduct from bank accounts on bill's due date.
2. Pay Online: The water department allows to Pay Bills online by using debit cards, credit cards and other digital banking platforms.
3. In Person: Pay monthly bills in person by visiting the established billing center. There are billing centers in city to receive bill payments.
Find City of Phoenix Water Bill Payment Locations

Phoenix City Hall
305 W. Washington St.
8:30 a.m. – 5:00 p.m. Mon and Fri
12:00 - 5:00 p.m. Tues - Thurs
Corporate office
6544 W. Thomas Rd. - Suite 19
8:30 a.m. – 5:00 p.m. Mon and Fri
12:00 - 5:00 p.m. Tues - Thurs
City of Phoenix
610 E. Baseline Rd. - Suite C-5
8:30 a.m. – 5:00 p.m. Mon and Fri
12:00 - 5:00 p.m. Tues - Thurs

How Do I Turn on My Water Service in Phoenix?

in order to Start, Stop or Transfer Residential Water Services in Phoenix follow the below instruction.
Temporary Water Turn-Offs: Suspend water services temporary and then start again, call the water customer service division at 602-262-6251 Monday through Friday, from 8:00 a.m. to 5:00 p.m., excluding city holidays.
Emergency Water Turn-offs: Call at Water Services Department Hotline 602-261-8000 to stop water services immediately for pipe repair, leak service, plumbing service and etc.
Start A Sewer Connection: In order to establish a sewer connection by attaching a physical pipe from your location to the city sewer system. Call Planning and Development Department at 602-262-7811 .
Establishing A Water Connection: Establishing a water connection dial 602-262-7811 to contact the planning department.

City of Phoenix Water Service Phone Numbers

  1. Sewers (Sanitary), Improvement Districts: 602-262-6284
  2. Sewer Tap Sales and Information: 602-262-6551
  3. Water Advisor: 602-261-8532
  4. Water Safety Hotline: 602-495-5555
  5. Water Meter Sales Information: 602-262-6551
  6. Water and Wastewater Rates: 602-256-3478
  7. Book/ Schedule Appointments: 602-495-5601

Information about Phoenix Water Quality

About 98% of Phoenix’s water supply is surface water that comes from the rivers that comprises of Salt, Verde and Colorado Rivers. The water runs down through canals and then treated in Phoenix Water treatment plans before distributed to consumers. Common questions regarding quality of Phoenix’s tap water is available addressed below:
Is Phoenix’s Tap Water Safe to Drink?
Water distribution system in Phoenix meets all health and safety standards of state and federal departments. The water service conduct more than five million tests and measurements each year at water treatment plans to maintain highest quality of water.
What Does Phoenix Water Service Use To Disinfect The Water?
The department of water service used Chlorine disinfection to maintain quality of water before delivering the tap water to consumers. Entire tap water is safely disinfected with Chlorine according to federal law.
What To Do If Phoenix’s Water Taste Differently, Odor And Hardness?
Taste difference, odor and hardness in tap water is harmless it does not affect water quality or safety. Taste, odor and hardness do not come under drinking water and health standards. Consumers found Taste or odor variations are due to seasonal effects like rainfall and growth of algae in the canals.

City of Phoenix Water and Health

City of Phoenix Water services surpass all the standards laid down by the state and federal agency. The tap water distributed by the Phoenix is safe for consumption. The water department used carbon during treatment, highly advanced water monitoring and sampling techniques.
Is Phoenix’s Water Safe For Consumers Suffering From Immune System Disorder?
Although the Phoenix drinking water is safe to consume but patients receiving chemotherapy, people who have undergone organ transplants, patients with HIV/AIDS or immune system disorders may seek advice about drinking water from doctors or experts. People prone to infections may seek advice regarding drinking water from "EPA Safe Drinking Water Hotline" at
800-426-4791 .