The City of Phoenix Water Service Center is committed to providing a range of services to consumers related to water outage, stoppage, initiation, sewer, and bill payments.
Customer Services Helpline
Contact the service executives at
(602) 262-6251 for all necessary assistance. The helpline operates from Monday to Friday, 8:00 a.m. to 5:00 p.m.
24/7 Water Hotline
Report water-related emergencies, such as water pipe leaks, blockages, frozen pipes, etc., by calling
(602) 261-8000.
City of Phoenix Water and Trash
Contact
602-262-6251 or send an email to
Solid.waste@phoenix.gov for assistance with trash collection issues. The public works department provides water and trash-related services to consumers.
The Phoenix water service center is situated at:
Phoenix City Hall
200 W. Washington Street
Phoenix, AZ 85003
Water Sewer Service
The Phoenix service center offers water sewer and treatment facilities. Customers can seek assistance regarding sewer charges, billing cycles, and payments at
Watersmart@phoenix.gov.
Water Outage Issue
Report water outage issues by calling the emergency helpline number:
602-261-8000. Water outage is typically caused by broken water mains, fire hydrants, or water service lines.
Find Water and Sewer Rates
The water service department charges a monthly fee for water distribution, and a portion of these fees is allocated for the rehabilitation and replacement of water pipes, treatment plants, pumps, reservoirs, and wells. Check the
Rates and Charges for water services.
City of Phoenix Water Service Department
Phoenix Water Services Department
200 W Washington St, Phoenix, AZ 85003, United States
+1 602-262-6251 City of Phoenix Water Services Emergency Number
Dial
(602) 261-8000 to report any emergency.
City of Phoenix Water Customer Service Center Phoenix AZ
200 W Washington St, Phoenix, AZ 85003, United States
City of Phoenix Water Service Center Bill Payment Assistance
The service center is dedicated to providing assistance to consumers for bill payment and offers various convenient methods for paying monthly water bills. Consumers can use the following means to pay bills easily:
Auto Pay
Enroll in AutoPay to opt for automatic bill payment using a checking or savings account. The monthly bill amount will be automatically deducted from bank accounts on the bill's due date.
Pay Online
The water department allows consumers to
Pay Bills online using debit cards, credit cards, and other digital banking platforms.
In Person
Pay monthly bills in person by visiting the established billing center. There are billing centers in the city where consumers can make in-person bill payments.
Find City of Phoenix Water Bill Payment Locations
| Location | Hours |
|---|
Phoenix City Hall
305 W. Washington St. | 8:30 a.m. to 5:00 p.m. Mon and Fri
12:00 to 5:00 p.m. Tues - Thurs |
Corporate office
6544 W. Thomas Rd. - Suite 19 | 8:30 a.m. to 5:00 p.m. Mon and Fri
12:00 to 5:00 p.m. Tues - Thurs |
City of Phoenix
610 E. Baseline Rd. - Suite C-5 | 8:30 a.m. to 5:00 p.m. Mon and Fri
12:00 to 5:00 p.m. Tues - Thurs |
How Do I Turn on My Water Service in Phoenix?
To initiate actions such as starting, stopping, or transferring residential water services in Phoenix, follow the instructions provided below:
Temporary Water Turn-Offs
To temporarily suspend and then restart water services, contact the water customer service division at
602-262-6251 from Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding city holidays.
Emergency Water Turn-Offs
For immediate cessation of water services due to pipe repair, leak service, plumbing service, etc., call the Water Services Department Hotline at
602-261-8000.
Start A Sewer Connection
To establish a sewer connection by physically attaching a pipe from the location to the city sewer system, contact the Planning and Development Department at
602-262-7811.
Establishing A Water Connection
For initiating a water connection, dial
602-262-7811 to get in touch with the planning department.
Information about Phoenix Water Quality
Approximately 98% of Phoenix's water supply is derived from surface water, sourced from rivers such as the Salt, Verde, and Colorado Rivers. This water is channeled through canals and undergoes treatment in Phoenix Water treatment plants before being distributed to consumers. Common questions regarding the quality of Phoenix's tap water are addressed below:Is Phoenix’s Tap Water Safe to Drink?
The water distribution system in Phoenix meets all health and safety standards set by state and federal departments. The water service conducts more than five million tests and measurements each year at water treatment plants to ensure the highest quality of water.What Does Phoenix Water Service Use to Disinfect The Water?
The Department of Water Service uses chlorine disinfection to maintain the quality of water before delivering it to consumers. The entire tap water is safely disinfected with chlorine in accordance with federal law.What to Do If Phoenix’s Water Tastes Different, has an Odor, or is Hard?
Taste differences, odors, and hardness in tap water are harmless and do not affect water quality or safety. These variations do not fall under drinking water and health standards. Consumers experiencing taste or odor variations may be due to seasonal effects such as rainfall and the growth of algae in the canals.City of Phoenix Water and Health
City of Phoenix Water services surpass all the standards established by state and federal agencies. The tap water distributed by Phoenix is safe for consumption. The water department uses carbon during treatment, along with highly advanced water monitoring and sampling techniques.
Is Phoenix’s Water Safe For Consumers Suffering From Immune System Disorders?
Although Phoenix's drinking water is safe to consume, individuals with conditions such as those receiving chemotherapy, organ transplant recipients, patients with HIV/AIDS, or immune system disorders may seek advice about drinking water from doctors or experts. Those prone to infections may seek guidance regarding drinking water from the "EPA Safe Drinking Water Hotline" at
800-426-4791.