1300 306 397, or
(+61) 2 8288 2890 (Outside Australia).
Lost and Stolen Credit Cards
1300 306 397 or
(+61) 2 8288 2890 Financial Hardship Support
1800 931 356,
hardship@secure.coles.com.au.
Mail:
Coles Mastercard, GPO Box 40, Sydney NSW 2001.
Technical Support
1300 306 397 .
Telephone Typewriter (TTY)
133 677 or
1300 306 397 .
Speak and Listen Users
1300 555 727 or
1300 306 397 .
Interpreting Services
(toll-free):
1800 131 450 .
Personal Loans/Card Complaints
1300 363 992 or
1800 931 678 .
Debt Management Solutions
Speak to the service staff at
1800 100 823 or
1800 007 007 Complaints
1300 311 676 customerrelations@secure.coles.com.au.
Mail: to Citigroup Pty Limited, Customer Relations Unit, GPO Box 204, Sydney, NSW 2001. Resolution of complaints is ensured within 21 days. If dissatisfied with the resolution, contact
1800 931 678 (free call). Requests can also be faxed to the Australian Financial Complaints Authority (AFCA) at
03 9613 6399 or mailed to Australian Financial Complaints
Authority (AFCA), GPO Box 3, Melbourne VIC 3001.
Services Provided by Coles Mastercard Online Service Centre in Australia
Coles Mastercard Online Service Centre serves as a secured web portal where users can register/login to access their Coles Financial service accounts. The online service centre extends 24/7 support to both existing and new customers. Some of the services and benefits provided by the portal include:
Coles Mastercard Online Service Centre Login
The online service centre offers access to all online services provided by Coles Financial Company. Users can securely add their MasterCard through this portal. It's user-friendly, simply tap the login option and pay using Apple Pay or Samsung Pay.
Adding Mastercard
Adding a card to Apple Pay or Samsung Pay wallets is a straightforward process. Users input their card number into the respective mobile wallets and receive a one-time password (OTP) on their registered phone number for confirmation. An iPhone or smartphone is required for Apple Pay or Samsung Pay wallets.
Mobile/Wallet Payments
Coles Mastercard online accounts can easily be used with mobile wallet apps for secure payments. The benefits of having a Coles Mastercard include the convenience of making secure payments anytime and anywhere without the need to carry cash. Coles Mastercard wallets facilitate easy and secure payments for shopping, medicines, groceries, and other daily essentials. For further inquiries, users can send messages via the contact us form or directly call at
1300 306 397.
Coles Mastercard Benefits
Coles Mastercard is a rewarding card that earns points at Flybuys without any annual charges. The Company offers low rates on daily shopping or purchases.
Features & Benefits of Coles Mastercard Online Service Centre
The general features that can be found by a card holder or user while using the online service centre anywhere in Australia include:
Balance checking and transaction history review can be done with just a single click.Payment due dates are reminded.Credit limits can be easily upgraded or decreased.Another card can be easily added.The card can be easily locked on a temporary basis.Reward points can be easily claimed, and lost or stolen cards can be reported.Replacement of damaged cards can be easily requested.Personal information such as address, phone number, and PIN can be easily changed.BPAY payments can be easily made.Direct debit payments can be easily set up.Messages, offers/discounts, statements, and notifications can be easily reviewed.All marketing preferences can be easily upgraded.Logging in and deactivating an account can be done easily.