Official support from Comcast can be obtained by contacting the customer service department at 1-800-391-3000.
Appointment
Information pertaining to appointments can be accessed by customers through the creation or login into
My Account on the Account page. To reschedule appointments, customers are required to click on
Upcoming Appointments and set the rescheduled date and time, as well as for setting the date for
Installation Appointment. The cancellation of appointments can be done by clicking on
Cancel on the Accounts page. For further assistance, contact 1-800-391-3000.
Business Equipment Return
Customers have the option to bring the equipment to a nearby UPS Store, where a representative will pack and return the equipment, providing a receipt and tracking number for status checking.
Moving/ Upgrading Device
Assistance related to moving, upgrading devices, or canceling a service can be obtained by dialing (800) 391-3000. The same number can be used for downgrading or making changes in services.
Outages/ Interruptions
Service outage and interruption complaints can be reported by contacting (800) 391-3000 or checking the
Online Status of Business Internet, TV, Voice, Voice Mobility, and Business VoiceEdge Select. Additional details can be found by clicking on
Service Status Center.
Internet
Support for Wi-Fi name and password inquiries requires customers to log into the Xfinity account. Other support resources are available online for assistance related to modem restart, speed tests, etc., under the Internet support option.
TV and Streaming
For TV and streaming concerns such as
Change My Plan, customers need to log into the
Xfinity Account for access to support details. Resources for assistance with X1 Remote Setup and troubleshooting are available online under
TV and Streaming Support.
Voice/ Home/ Mobile
Comprehensive assistance resources for Voice/Home line or Mobile phones, including changing devices, activation, and troubleshooting, can be found online by clicking on the relevant option under the support tab.
Nearby Repair Office Location to Contact
Contact the Xfinity store for assistance with internet, Wi-Fi, modems, fixed or mobile phones, smart TV and streaming issues, outages repairs, moving or changing plans, etc., using the following details.
Comcast Service Center
54 Regional Dr, Concord, NH 03301, United States
+1 800-266-2278 Monday to Friday 9:00 a.m. to 5:00 p.m., Saturday 9:00 a.m. to 1:00 p.m.