Cox Communication provides internet, TV, and mobile network plans through various monthly subscription options. In case of outage issues, customers can report them to the customer service department using the helpline channels mentioned below:
Cox Customer Support
The support center is available 24/7 and can be contacted at +1-800-234-3993 to report outage issues. Call this service number to access all the assistance needed.Text Update
To receive updates on outages in any service area, simply text UPDATE to 269898.Stop Outage Notification
If you wish to stop receiving outage-related notifications, send a text with STOP to 269898.Report Service Issue
For reporting service issues such as service being down or not working, you can call at 1-401-383-6100.
Contact Service Centers of Cox for Outage Issues
Gilbert Service Center
2150 E Williams Field Rd Suite 102, Gilbert, AZ 85295, United States
+1 480-656-4597 Monday to Friday from 10: a.m. to 6:00 p.m., Saturday 10:00 a.m. to 2:00 p.m.
Tempe, Arizona
2040 E Rio Salado Pkwy Ste. 128, Tempe, AZ 85281, United States
+1 480-553-7751 Monday to Friday 10: a.m. to 6:00 p.m., Sunday 10:00 a.m. to 2:00 p.m.
Surprise, Arizona
13754 W Bell Rd UNIT 8, Surprise, AZ 85374, United States
+1 623-792-5506 Monday to Friday 10: a.m. to 6:00 p.m., Sunday 10:00 a.m. to 2:00 p.m.
Phoenix Center
1945 E Camelback Rd Suite D2, Phoenix, AZ 85016, United States
+1 602-795-0304 Monday to Friday 10: a.m. to 6:00 p.m., Sunday 10:00 a.m. to 2:00 p.m.
How to Contact Cox Outage Service Center Gilbert Arizona
- Call at 1-877-269-2778 to connect with a customer service executive and obtain all necessary information.
Outage Issues
Claims regarding outage issues can be filed by calling at 1-800-234-3993.- The dedicated service hours are Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday, 9:00 a.m. to 6:00 p.m.
Home TV Support
For assistance regarding home cable TV network, call at 1-877-404-2568.
How to Check Cox Outage Map for Internet or Planned Outage
Outage issues are common occurrences resulting from technical snags, software updates, or other factors. Cox takes proactive measures by providing alerts and notifications to consumers about outage issues. Additionally, they encourage customers to check the reasons for service outages in any area. To report or view outage causes for internet, cable, or TV services, you can refer to the
outage map. This map provides information regarding possible outage causes, estimated restoration times, and highlights areas that are currently affected.
How to Check Cox Service Outage Message
Endure the outage service message or notification information by adhering to the provided instructions. These will guide you on locating the service outage message and setting up your preference to receive outage notifications. Click on the
Notification link to request changes or modifications to non-outage-related notification preferences.
Service Outage and Request Text Notifications
The outage notification messages can be found in the "MyAccount profile" via the "Cox app." These messages will furnish information such as:
1. Estimated Repair Time
2. Factors that may impact the estimated repair time, such as natural disasters, etc.
3. Options to sign up for text message notifications.
Types of Notification Services
Notifications received on mobile will be of the following nature:
1. Total Repair time (estimated)
2. Extension of estimated time.
3. Restoration or resolution of outage issues.
Service Support for Update or to Stop Notifications
To request an update, text
UPDATE to 269898.
To stop notifications, text
STOP to 269898.
Cox Residential Outage Support
To Get Outage Information
To check the status of COX for service downtime or outage, log in to your account at "Cox.com or Cox App" to access outage information, messages, or updates. Alternatively, click on
Coxmyservices.
Cox SmartHelp 24/7 Automated Support
Utilize Cox SmartHelp automated support for quick assistance related to internet and cable TV without the need for lengthy calls or waiting. SmartHelp provides step-by-step troubleshooting support and promptly connects with the relevant service agent upon issue resolution. Access "Cox Smarthelp" through the "Cox App" by tapping on "SmartHelp" or log in to the online account and click on "Cox Smarthelp" to seek assistance directly from the Cox website.
How to Report Cox Outage
Cox provides multiple avenues to report outages in specific areas:
- Report by Phone: Dial 1-800-234-3993
- Tech Support Hours: 24 hours a day, 7 days a week.
- Complete Care Support: 1-877-269-2778
- By Text Service: For quick service and support queries, send a text to 54512.
- Cox Live Chat Support: Swift support with Oliver or request an available service agent for assistance through chat.
- Visiting Cox Store: Visit a nearby Cox store for service help. Click to Find a Cox store for nearby store details.
Cox TV or Cox Cable Outage
Check the outage report for a specific area regarding Cox TV or cable by signing into "MyAccount or by opening Cox App."
Cox Business Outage Support & Service
Cox Business outage support is available through the following methods:
For Business Internet Outage
To avail Cox business internet outage support, follow these steps:
1. Visit
Business Outages and select the relevant options.
A. Check for Outage button
B. Outage in Your Area.
C. Continue If it shows "No Option"
D. If "Yes" follow the instructions found in "Network Outage Tips"
For Business Phone Outage
Detailed information and troubleshooting steps for business phone outages can be found at
Business Phone OutageBusiness TV Outage Support
For business TV outage support, call
1-866-272-5777.
Tech Support is available 24 hours a day, 7 days a week.
Text Support: Send questions or concerns to
36009