For Pay toll assistance through a prepaid electronic system, updating or deleting information, vehicle registration, setting up payment accounts, and more, contact the service center using the details provided below:
Contact EZ Pass (Easy Pass) customer service to receive assistance related to toll payment, invoices, transponders, or any other concerns by calling
+1 877 643-97-277.
Email/Inquiries
Forward emails with questions, concerns, or report issues related to tolls through the
Contact Form.
EZ-Pass Payment
EZ-pass or Easy pass is an
Electronic Toll Collection System designed for drivers to pre-pay tolls and attach a small device to electronic vehicles. Tolls are automatically deducted from the account. All details for setting up the pre-paid account and how it works can be downloaded at
EZ Pass Payment.
Device Location
The small electronic device must be placed on the windshield. Note that placing the device anywhere else, such as on the seat or dashboard, may not function as desired.
Low Balance Message
Receive a Low Balance message when the account is at or 50% below the minimum amount. Recharge the account with the required amount at
New Hemisphere Customer Service Center, 54 Regional Drive, Concord, NH 03301-8502, or
Login to the online account to recharge.
Creating Account/Sign Up
To
Sign Up for an Account, individuals need to fill out the application form on the website. They can either
Download an Application, fill it out, fax it back to
6033-226-4700, or mail the application to
New Hemisphere Customer Service Center, 54 Regional Drive, Concord, NH 03301-8502.
Separate Account Assistance
Note that there should not be a separate account for each vehicle; individuals should list every car they own on a single application. For more details, speak with customer service executives at
+1 877 643-97-277.
Do I Need Multiple Accounts
No, individuals can operate with a single EZ Pass account at different toll facilities and do not need multiple accounts.
Update Information Assistance
Update information about
Vehicle and License Plate on the EZ Pass online account by logging in after purchasing a new vehicle.
Account Closing/Refund
To close an account, individuals must download the
Close Account Request Form from the bottom of the
Account and Billing Menu.
Fill and sign the request form and send it back to
New Hemisphere Customer Service Center, 54 Regional Drive, Concord, NH 03301-8502 or dial
+1 877 643-97-277 for additional assistance.
Stolen/Lost
To report a
Stolen or Lost EZ Pass, log in to the account, select the transponder, and click on "Stolen or Lost" to proceed with the complaint.
NH Walk-In Service Center
Office Address: 54 Regional Dr, Concord, NH 03301, United States
+1 877-643-9727 Monday, Wednesday and Friday 10:00 a.m. to 6:00 p.m.