FEMA Map Service Center

The provision of information and data on flood hazard is the dedicated mission of the Federal Emergency Management Agency (FEMA) Map Service Center. Operational oversight is conducted under the purview of the National Flood Insurance Program (NFIP). Information and access to official flood maps, an array of flood hazard products, and tools for enhancing comprehension of flood risk are facilitated by the Map Service Center. The primary services and products are enumerated below:
  • Flood Insurance Rate Maps

    Official community maps are encompassed, aiding in the presentation of special flood hazard areas and zones prone to risk.
  • Flood Insurance Study (FIS)

    Comprehensive information regarding flood elevation data in flood profiles and data tables is contained within the studies.
  • FIRM Database

    Geographical information in the Flood Insurance Study is illustrated by this data.
  • Flood Risk Maps

    The entire risk-prone area is summarized and projected onto a large map through these risk maps.
  • Flood Risk Reports

    Flood damages and risk exposure to a community are succinctly summarized in these reports.
  • Flood Risk Database (FRD)

    The database is employed to foster awareness and support mitigation efforts. Additionally, it serves as a tool for analyzing, communicating, and visualizing flood risk.

Definitions of FEMA Flood Zone Designations

Flood zones represent distinct geographical areas categorized by FEMA based on the level of flooding risk. Within each flood zone designation, the severity or type of flooding in the area is reflected. Consult the table below to comprehend the Flood Zone Designations.
ZoneDescription
B and X (shaded)Area affected with moderate flood
C and X
(unshaded
Area of minimal flood hazard
Zone AAreas with a 1% annual chance of flooding
Zone DAreas with possible but undetermined flood hazards
Zone VCoastal areas with a 1%
or greater chance of flooding
AO ZoneRiver or stream flood hazard areas

Check FEMA MAP by Address

The FEMA service center enables users to verify whether an area falls within a flood zone. The service center furnishes information such as flood zones, floodways, and the risk level of specific areas. FEMA also offers preliminary flood hazard data designed to provide individuals with an early insight into the anticipated risk of flooding for their homes or communities. Users can avail themselves of services and products such as new or revised Flood Insurance Rate Maps (FIRM), Flood Insurance Study (FIS) reports, and FIRM Databases.

Visit the FEMA MAP by entering details about an address, a place, or longitude/latitude coordinates to access this information.

How to Contact FEMA Map Service Center

Customer Service

The FEMA service center provides a dedicated helpline channel at (877) 336-2627 to assist people. Individuals can call the helpline to inquire about information regarding FEMA's services and products. Flood-related queries and questions can also be sent via email to FEMA-FMIX@fema.dhs.gov. The helpline operates from 7:00 a.m. to 11:00 p.m. ET.

Disaster Assistance

For queries related to disaster assistance applications and benefits, individuals can inquire at 1-800-745-0243.

FEMA Map Service Center

The dedicated service center is located at "P.O. Box 3167 Oakton, Virginia 22124-9617."

Firmette Map

The Firmette is a section in FEMA Flood Insurance Rate Map used to describe various flood sections.

Contact by Scan

Contact FEMA Map Service Center by Scanning this QR Code

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