Federal Student Loan Service Center: Call for Service Support

Federal Student Loan Service Center

To get in touch with the Federal Student Loan Service Center for the direct and indirect loans, subsidized and non-subsidized loans, repayments, and many more. For more details, contact at:

  • Customer Service Number: To avail help regarding the TEACH Grants, student loans, repayment, forgiveness of loans, and student aid programs, call at 1-800-699-2908 during Monday through Friday 8:00 AM to 9:00 PM (ET).
  • For International Students: All international students cana avail information about the education loans, student aid programs and benefits via a call at 717-720-1985 . The services are operated during Monday through Friday 8:00 AM to 9:00 PM (ET). Students can also send their concerns and questions via an email at accountinfo@myfedloan.org.
  • TTY/TDD Support: Individuals/students having any kind of specialty, can ask for the general help through the relay number 711
  • School Programs & Services: Avail help regarding the school programs and services handled by the loan service department, contact at (717) 720-2309 . For more information regarding the registration of student aid programs, dial 1-800-655-3813 or email at lisa.ciritella@pheaa.org.
  • Service Timings: Contact the loans service department in between Monday through Friday from 8:00 AM to 9:00 PM (ET) & closed on weekends.
  • Student Loan Center Mailing Address: Send all concerned queries and questions based on loans and repayments via a mail at the given address U.S. Department of Education, FedLoan Servicing, P.O. Box 69184, Harrisburg, PA 17106-9184.

Federal Student Loan Assistance & Payment Center

Student Loan ServicesContacts/Mailing Addresses
Federal Student Aid Information Center (FSAIC) 1-800-433-3243
Borrower Defense Customer Support 1-855-279-6207
FedLoan Servicing 1-855-265-4038
Direct Debit Application FormsFedLoan Servicing
P.O. Box 3661, Harrisburg, PA 17105-3661
Letters and CorrespondenceFedLoan Servicing
P.O. Box 69184, Harrisburg, PA 17106-9184
Credit DisputesFedLoan Servicing Credit
P.O. Box 60610, Harrisburg, PA 17106-0610
Payment By Phone 1-800-699-2908
Payment By Fax717-720-1628
Health Education Assistance Loan (HEAL) Program Loans Via U.S. Postal ServiceHHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop 10230B, 7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20857
HEAL Program Loans Via UPS Or FedExHHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop Seventh Floor, 7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20814 / 301-492-4664

Federal Student Loan Forgiveness Center

  • Forgiveness Center: U.S. Department of Education, FedLoan Servicing, P.O. Box 69184, Harrisburg, PA 17106-9184
  • Fax Support: 717-720-1628
  • Hours: Monday–Friday: 8 a.m.–11 p.m. Eastern time (ET), Saturday–Sunday: 11 a.m.–5 p.m. ET
  • Service Number: 1-855-265-4038

Federal Student Loan Assistance Center Texas

  • Mailing Address: Texas Department of State Health Services
    Texas Primary Care Office, PO Box 149347, Mail Code 1898, Austin, TX 78756
  • Physical Address (for Overnight Deliveries): Texas Department of State Health Services, Texas Primary Care Office, 1100 W. 49th St, Mail Code 1898, Austin, TX 78756
  • Email Support: TexasPCO@dshs.texas.gov / Conrad30@dshs.texas.gov
  • General Questions: (512) 776-7518
  • Student Loan Repayment Programs: (512) 776-2127
  • Shortage Area Designations: (512) 776-2179
  • Conrad 30 J-1 Visa Waiver and National Interest Waiver Letters: (512) 776-7518

Federal Student Loan Defense Center

  • Office Mailing Address: BORROWER DEFENSE, U.S. Department of Education, Federal Student Aid Information Center, P.O. Box 1854, Monticello, KY 42633
  • Phone Support: 855-279-6207
  • Email Support:BorrowerDefense@ed.gov
  • Office Support Hours: Monday through Friday: 8:00 a.m. - 8:00 p.m. (ET)

Federal Student Loan Service Centers/Aid Offices Near Me

Federal Student Default Resolution Group

  • Mail (Correspondence Only): Default Resolution Group Address, U.S. Department of Education Default Resolution Group, P.O. Box 5609, Greenville, TX 75403-5609
  • Borrower Payments Address: National Payment Center, P.O. Box 790336, St. Louis, MO 63179-0336
  • Phone: 800-621-3115
  • TDD: 877-825-9923
  • Hours: Monday through Friday: 8:00 a.m. - 10:00 p.m. (ET), Saturday: 8:00 a.m. - 6:00 p.m. (ET)

Total and Permanent Disability Discharge and Veterans Disability Discharge

  • Mailing Address: U.S. Department of Education Address, U.S. Department of Education, P.O. Box 87130, Lincoln, NE 68501
  • Overnight Delivery Address: U.S. Department of Education, 121 South 13th Street, Suite 201, Lincoln, NE 68508
  • Phone Help: 888-303-7818
  • Fax Support: 303-696-5250
  • Email Assistance: disabilityinformation@nelnet.net
  • Office Hours: Monday through Friday: 8:00 a.m. – 8:00 p.m. (ET), Saturday: 8:00 a.m. – 7:00 p.m. (ET)