First Energy Concord Ohio Service Center

Customers can reach out to the First Energy electric Utility provider via the Contact Form provided. All general enquiries should be submitted through the form, which requires customers to fill in details such as the operating Company, account number, and other personal information. A response can be expected within two business days.

Report Power Outage

Customers experiencing a sudden loss of electric power supply can report power outages by calling 1-888-LIGHTSS (1-888-544-4877). Power outages can also be reported online, and customers can text OUT from their mobile phones after registering with their 12-digit account number and ZIP Code. The Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours a day, seven days a week. Customer Service Representatives of Ohio Edison are available from Monday to Friday, 8:00 a.m. to 6:00 p.m. at +1 800-633-4766.

Service Requests (Move in)

Customers can apply online to Request For Electrical Connections from First Energy. The service representatives will reply via email to confirm the ability to meet the requested turn-on date, with a response expected within a minimum of two business days. For urgent requests, customers can apply via the contact center form.

Disconnect Service

Electric service disconnection can be requested through the provided path if customers have an online account. If no username and password are available, electric services can be disconnected by providing the account number and zip code.

Report Tree Problem

Customers believing that a tree has grown or is growing near a power line can report it online to the Electric utility provider, leading to a proper assessment of the situation.

Report Lighting Problem

Operational issues with streetlights or outdoor area lights can be communicated to the First Energy team by filling out the relevant form online.

Request Electric Work

Consumers can submit requests for establishment, upgrading of services, and electrical inspection online by filling out the corresponding form. Any fees associated with service requests will be quoted by the Company representative.

Telecommunications Relay Service

Individuals with hearing or speech impairments can contact the Telecommunications Relay Service (TRS) at 711, a facility specially designed to accommodate consumers with different abilities.

The Free Energy Electric Utilities in Ohio Edison can be reached at 7755 Auburn Rd, Painesville, OH 44077, United States.

Locations Near Me: Consumers can locate Nearby Electric Utility Centers through the provided map source.

Get to know about Ohio Edison Electric Program

For Your Home

• Community Connections

  Community Connections is exclusively designed for low-income customers as an energy-saving home improvement program aimed at reducing electricity bills. The program encompasses the following services:
  1. Sealing air leaks in attic walls or foundations
  2. Attic and/or wall insulation
  3. Appliance testing and possible replacement
  4. Electric water heater inspection
  5. Faucet aerators
  6. Energy education

• Home Energy Analyzer

  The Home Energy Analyzer serves as an uncomplicated tool for consumers to assess and calculate a comprehensive analysis of total household energy consumption. To access the Home Energy Analyzer, individuals are required to register for an online account. This step is implemented to facilitate proper one-on-one customer service support.

For Businesses

• Business Incentive Program

  The Business Energy Analyzer, provided by Free Energy Electric Utilities, is a convenient tool for business establishments to calculate and access their energy consumption. This enables them to identify innovative methods to improve power efficiency. Business owners must register for an online account to access the Business Energy Analyzer.