Customers can complete the Service Center's
Contact Us form to reach the management for queries related to orders or account assistance. The service management commits to respond within one business day.
Dial
800.423.3531 to engage in a conversation with a Hafele service representative. Immediate assistance regarding stock, pricing, hardware, service, and product support is available by calling this helpline. It is crucial to note that calling hours for stock inquiries, pricing checks, or placing Häfele hardware orders are from 7:30 a.m. to 8:00 p.m. EST on weekdays (Monday to Friday). For service and product support, the calling hours are from 8:00 a.m. to 6:00 p.m. EST, Monday to Friday.
File A Complaint
If the products received from Hafele are damaged or incorrect, customers can file a complaint on the company website. The concerned associates will address the specific issue or concern and guide through the entire process. Call at
800.423.3531 to get updates about the filed complaint. It's important to note that the order must be invoiced to initiate the complaint.
Live Chat
Customers can engage with Hafele Co's virtual assistant through the live chat feature provided on the top right corner of the company website's homepage. Clicking on the chat icon initiates virtual assistance.
Project Services
Hafele offers a comprehensive range of product services for designers, architects, developers, and project managers to assist them in finding tailored solutions. The project management team at Hafele is experienced, trained, and well-equipped to provide high-quality design consultation on the best-integrated hardware solutions. The services cover everything from planning and quoting to order processing and delivery. Broadly, the project services offered include:
- Project Solutions
- System Solutions
- Consulting and Technical Support
- Procurements and Logistics Support
For further details, kindly contact the project services department via email at
Projects@hafele.us.
The Hafele America Co's Service center is situated at 19641 Harborgate Way, Torrance, CA 90501, United States, offering easy accessibility to individuals throughout Los Angeles County.
Locations Near Me: Customers can discover
Nearby Service Centers by exploring the map source provided on the linked page.
Hours Of Operation
| Day | Timing |
|---|
| Monday | 8:00 a.m. to 5:00 p.m. |
| Tuesday | 8:00 a.m. to 5:00 p.m. |
| Wednesday | 8:00 a.m. to 5:00 p.m. |
| Thursday | 8:00 a.m. to 5:00 p.m. |
| Friday | 8:00 a.m. to 5:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |