(800) 824-7277The Illinois State Toll Highway Authority (ISTHA) employs the I-PASS electronic system to levy tolls on vehicles passing through toll plazas. As a vehicle traverses the toll lane, a radio signal interacts with its transponder, automatically deducting the toll from the owner's account. The I-PASS system offers numerous benefits to frequent travelers, including uninterrupted travel and a 50% toll reduction. Utilizing I-PASS enables seamless travel across Illinois and approximately 17 other states. Should I-PASS customers encounter any issues at toll plazas, they can contact the Customer Service Center. The following services are available to customers:
Manage The I-PASS Account
The service center assists customers with I-PASS account balance issues, facilitating account replenishment when balances are low. Additionally, customers can add other vehicles to the same account.
Resolve Transponder Issues
In the event of transponder malfunctions, customers can exchange their units for new ones. The faulty unit must be sent to the I-PASS office by mail, with the service center providing necessary instructions. Customers can also report lost or stolen transponders.
Pay Missed Tolls
To prevent fines for unpaid tolls, customers can contact the I-PASS service center for guidance on calculating and securely paying any outstanding toll amounts. Such issues commonly affect customers without an I-PASS account.
Contact Ipass Customer Service Center
For inquiries related to I-PASS or transponder issues, contact customer service at
(800) 824-7277.
Online Customer Service
Navigate to the "
Customer Service Team " link on the Illinois Tollway website and complete the required personal information.
Service is Accessible During the Following Hours
| Service Days | Service Timings |
|---|
| Monday to Friday | 7:00 a.m. to 5:00 p.m. |
| Saturday to Sunday | Closed |