Kay Jewelers Service Center: Repair

Services by Kay Jewelers Service Center

Kay Jewelers service center offers repair and maintenance services for all types of jewelery items. The services are available for rings, necklaces, bracelets and etc. The service center offers cleaning and polishing services. Adjustment and general repair services are presented by the authorized service center. The basic services offered by the service centers include the following:

  • Jewelers Repair Services: The service center offers routine cleaning and repair services. The services include metal replacement to wear down over time, adjust loose chains to scratch or break repair services. Routine services or custom design services are also available at the service center. Customers can use the Repair Tracker to track the status of repair service at the certified service center.
  • Book an Appointment: The authorized service centers empower customers to book service appointment by choosing the appointment mode like "in-store" or "virtual" appointment.
  • Diamond Testing Service: Kay Jewelers offers authenticity test of gemstone or Diamonds. The service center check color, gemstone integrity, and capture digital images of diamonds before repairs.
  • Custom Jewelry Service: The certified centers offers customized jewelry items for special events. Custom engagement rings or vintage jewelry items are produced by the service providers.
  • Support Service: The service center assures instant support regarding multiple queries through text message support. Send queries via TEXT at (855) 221 - 6255 to seek all needed support.

Protection Plans by Kay Jewelers Service Center

Kay Jewelers offers protection plans for all types of Jewelry items under different warranty programs. The jewelry producer offers lifetime protection plans on new jewelry and also guarantee 6 months on all repairs.
What is Covered? The protection plan include services like mentioned below:

  • Cleanings and Inspections
  • Ring Sizing (up or down two sizes)
  • Prong and Stone Tightening
  • Stone Resetting
  • Repair to Damaged Mountings
  • Refinish and Polish
  • Prong Retipping and Rhodium Finish
  • Repair to Earring Back and Post
  • Repair to Chain, Hinge, and Clasp
  • Cultured Pearl Restringing
  • One-Time Discount on Future Purchase
What is Not Covered? The Kay Jewelers protection plan excludes various repair and damages. The services that are not included in protection plans comprise the following:
  • Watches or any diamond or gemstone in the jewelry
  • Pre-existing conditions
  • Damage covered under other warranties or insurance
  • Damages caused by improper maintenance, misuse or abuse
  • Loss from theft, mysterious disappearance, or acts of God
  • Ring sizing more than two sizes up or down
  • Unauthorized repairs or alterations

Contact Kay Jewelers Service Center for Repair

Service Location: KAY Jewelers
c/o Sterling Jewelers, Ltd.
375 Ghent Rd.
Akron, OH 44333
Customer Service Number: call at 800-527-8029
Service Hours/day:
Monday – Friday: 9 a.m. - 10 p.m. ET
Saturday: Noon - 10 p.m. ET
Sunday: Noon - 9 p.m. ET

Credit Card Payment Contacts


For Comenity Bank Cardholders: 855-506-2499
For Genesis Cardholders: 866-875-0891
Sterling Family of Jewelers brown credit card: 855-703-4522
Sterling Family of Jewelers blue credit card: 866-726-5617