Kay Jewelers Service Center: Repair

Kay Jewelers Service Center

Kay Jewelers service center offers repair and maintenance services for all types of jewelry items. The services are available for rings, necklaces, bracelets and etc. The service center offers cleaning and polishing services. Adjustment and general repair services are presented by the authorized service center.
Service Center Number: Customers can call at (800) 527-8029 to seek all possible assistance regarding Jewelry repair.
Text Message: Send a Text Message at 1+855-221-6255 to seek customer service support.

Kay Jewelers Customer Service Hours

The regular service hours are Monday - Friday: 9:00 a.m. - 10: p.m. ET, Saturday: 12:00 p.m. - 10: p.m. ET and Sunday: 12:00 p.m. - 9:00 p.m. ET. The basic services offered by the service centers include the following.

Kay Jewelers Customer Service Pay Bill

Call at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) for billing support. Support regarding account protection, contact at 1-800-888-1726 .

Kay Jewelers Customer Service Email

Call at 1-855-506-2499 for service support as there is no direct email service support.

kay jewelers Customer Service

  • Jewelers Repair Services: The service center offers routine cleaning and repair services. The services include metal replacement to wear down over time, adjust loose chains to scratch or break repair services. Routine services or custom design services are also available at the service center.
  • Book an Appointment: The authorized service centers empower customers to book service appointment by choosing the appointment mode like "in-store" or "virtual" appointment.
  • Diamond Testing Service: Kay Jewelers offers authenticity test of gemstone or Diamonds. The service center check color, gemstone integrity, and capture digital images of diamonds before repairs.
  • Custom Jewelry Service: The certified centers offer customized jewelry items for special events. Custom engagement rings or vintage jewelry items are produced by the service providers.
  • Support Service: The service center assures instant support regarding multiple queries through text message support. Send queries via TEXT at (855) 221 - 6255 to seek all needed support.

How to Track Status of a Repair Service

Use the Repair Tracker to track the status of repair service at the certified service center.

Kay Jewelers Service Request

Kay Jewelers enables a consumer to book service request online and avail in-store services. Book services for jewelry repair by following the below given instructions.
  1. Go to the Kay Jewelers official web portal at "www.kay.com"
  2. Navigate to "Customer service" option available at the bottom of the homepage.
  3. Click on "Book an Appointment" option.
  4. Select a store and Set a time to meet online or in-store
  5. A Jewelry expert is ready to help regarding all types of queries.

Kay Jewelers 1800 Number

Call at the 1800 toll-free number i.e. (800) 527-8029 between Monday - Friday: 9:00 a.m. - 10:00 p.m. ET, Saturday: 12:00 p.m. - 10:00 p.m. ET and Sunday: 12:00 p.m. - 9:00 p.m. ET.
Online Support: Visit the customer care page of the service provider to chat with a live agent. The live agents are available Monday to Friday: 7:00 a.m. — 1:00 a.m. ET, Saturday: 10: a.m. — 10:00 p.m. ET and Sunday: 12 p.m. — 9 p.m. ET.

kay jewelers center near me

Service Location: KAY Jewelers
c/o Sterling Jewelers, Ltd., 375 Ghent Rd., Akron, OH 44333
Service Center Number: call at 800-527-8029
Service Hours/day:
Monday – Friday: 9 a.m. - 10 p.m. ET, Saturday: Noon - 10 p.m. ET, Sunday: Noon - 9 p.m. ET

Kay Jewelers
Address: 7700 W Arrowhead Towne Center Space 2205, Glendale, AZ 85308, United States
Phone: +1 623-412-3996

West County Center
Address: 164 W County Center #2244, Des Peres, MO 63131, United States
Phone: +1 314-984-8512

Town Center at Aurora
Address: 14200 E Alameda Ave Unit 1051A, Aurora, CO 80012, United States
Phone: +1 303-344-3500

Address: 18813 East 39th St S Rm. L 4, Independence, MO 64057, United States
Phone: +1 816-795-0909

Credit Card Payment Contacts

For Community Bank Cardholders: 855-506-2499
For Genesis Cardholders: 866-875-0891
Sterling Family of Jewelers Brown Credit Card: 855-703-4522
Sterling Family of Jewelers Blue Credit Card: 866-726-5617

Kay Jewelers Warranty Customer Service

Kay Jewelers offers protection plans for all types of Jewelry items under different warranty programs. The jewelry producer offers lifetime protection plans on new jewelry and also guarantees 6 months on all repairs.
What is Covered? The protection plan include services like mentioned below:
  • Cleanings and Inspections
  • Ring Sizing (up or down two sizes)
  • Prong and Stone Tightening
  • Stone Resetting
  • Repair to Damaged Mountings
  • Refinish and Polish
  • Prong Retipping and Rhodium Finish
  • Repair to Earring Back and Post
  • Repair to Chain, Hinge, and Clasp
  • Cultured Pearl Restringing
  • One-Time Discount on Future Purchase
What is Not Covered? The Kay Jewelers protection plan excludes various repair and damages. The services that are not included in protection plans comprise the following:
  • Watches or any diamond or gemstone in the jewelry
  • Pre-existing conditions
  • Damage covered under other warranties or insurance
  • Damages caused by improper maintenance, misuse or abuse
  • Loss from theft, mysterious disappearance, or acts of God
  • Ring sizing more than two sizes up or down
  • Unauthorized repairs or alterations