The MTA (Metropolitan Transportation Authority) Customer Service Center functions as an assistance department catering to the support needs of the public in New York. MTA, the largest transportation corporation in North America, serves residents in Southeastern New York State, New York City, Long Island, and Connecticut. The MTA Customer Service Center offers both online and telephonic assistance to the public. The services and issues addressed at the MTA customer service center encompass:
- Online Services Support: Service representatives at the MTA Customer Service Center provide support for all online services, addressing issues or concerns including Easy Pay reduced Fare MetroCard applications, reporting lost or stolen Fare MetroCards, resolving issues with reduced Fare MetroCards, assistance with travel planning, registration with EasyPay Xpress, and reporting delays in verification.
- Counter Service Support/Appointments: To access in-person services or walk-in facilities at the MTA Customer Service Center, customers are required to schedule an appointment via the official webpage or following the provided instructions.