MassHealth helps promote healthcare access to members including children, adults, seniors citizens, and disabled individuals living in Massachusetts through services like doctor visits, dental care, prescription drugs, behavioral health services, and other health care services. It offers direct benefits and helps pay for the health insurance premiums in part or full for eligible members. Contact the Masshealth Provider Service Center for information regarding the enrollment process and benefits. Some of the services that the Masshealth service center helps customers with are as follows:
- Getting A MassHealth Application
- Check Status of The Application
- Check Member Eligibility
- Submit Claims for MassHealth Benefits
- Replacement of MassHealth Card
- Enrolling in A Health Plan
- Review Regulations and Service Codes
Contact Masshealth Provider Service Center Customer Support
Masshealth Customer Service Center for Providers
Contact using the following numbers:
Contact Address: Customers can contact Masshealth Service at
One Ashburton Place, Boston, MA 02108.
Find Enrollment Assister: For individuals or families needing enrollment help, find the nearest
enrollment assister.
Self service is available for 24 hours. Other services are available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:00 a.m. to 5:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth Gov Provider Service Center
Customers can do tasks such as register as a provider, submit claims, check eligibility, find payment rates, etc. using the Provider online service center. It helps to effectively manage all Masshealth-related business online. Visit the
Virtual Gateway for Provider online services.
Virtual Gateway Customer Service: Contact using the following numbers:
Service is available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:30 a.m. to 5:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth LTSS Provider Service Center
Contact using the following numbers:
E-Mail Address: For any queries regarding LTSS, send mail to
support@masshealthltss.com .
Correspondence Address: Send physical mails to the address:
MassHealth LTSS, PO Box 159108, Boston, MA 02215.
Monday to Friday: 8:00 a.m. to 6:00 p.m.
Other Important Contacts
Prior Authorization Unit:
(800) 862-8341 MassHealth Dental Customer Service:
(800) 207-5019 /
(800) 466-7566 (TTY)
Accident Trauma and Estate Recovery Units:
(800) 754-1864 /
(508) 856-6381 Children's Medical Security Plan:
(800) 841-2900 /
(800) 497-4648 (TTY)
Board of Hearings:
(800) 655-0338 /
(617) 847-1200 /
(617) 847-1204 (FAX)
Medicare:
(800) 633-4227 /
(877)-486-2048 (TTY)
Health Connector Customer Service Call Center
Use to following numbers to speak to a representative:
Service is available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:00 a.m. to 6:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth Centers Near Me
The addresses and service hours of Health Connector walk-in centers are provided below:
| Centers | Full Address | Timings |
|---|
| Boston | 133 Portland Street, Boston, MA 02114 | Monday to Friday: 8:00 a.m. to 6:00 p.m. |
| Brockton | 63 Main Street, Brockton, MA 02301 | Monday to Friday: 9:00 a.m. to 5:00 p.m. |
| Springfield | 88 Industry Avenue, Suite D, Springfield, MA 01104 | Monday to Friday: 9:00 a.m. to 5:00 p.m. |
| Worcester | 146 Main Street, Worcester, MA 01608 | Monday to Friday: 8:00 a.m. to 6:00 p.m. |
My Ombudsman
This service helps provide customers with information regarding healthcare plan benefits and rights. It also helps redress any grievances.
Call
(855) 781-9898 to speak to a representative.
Videophone: To speak to a representative face to face, videocall
(339) 224-6831 .
E-Mail Address: For requesting information, send mail to
info@myombudsman.org .
Monday to Friday: 9:00 a.m. to 4:00 p.m.
Disability Special Accommodations Ombudsman: Contact the following phone numbers for information:
Health Plan Contacts
Masshealth Provider Enrollment Center Locations Near Me (USA)
MassHealth Enrollment Center Tewksbury (888) 665-9993 Service Center Location:
367 East St, Tewksbury, MA 01876Service Hours: Monday to Friday: 8:45:00 a.m. to 5:00 p.m.
Saturday to Sunday: Closed
MassHealth Enrollment Center Chelsea (800) 841-2900 Service Center Location:
45 Spruce St, Chelsea, MA 02150Service Hours: Monday to Friday: 8:45:00 a.m. to 5:00 p.m.
Saturday to Sunday: Closed
MassHealth Enrollment Center Springfield (800) 841-2900 Service Center Location:
88 Industry Ave D, Springfield, MA 01104Service Hours: Monday to Friday: 9:00 a.m. to 5:00 p.m.
Saturday to Sunday: Closed
MassHealth Enrollment Center Taunton (508) 828-4600 Service Center Location:
3457, 21 Spring St #4, Taunton, MA 02780Service Hours: Monday to Friday: 8:45:00 a.m. to 5:00 p.m.
Saturday to Sunday: Closed