MassHealth facilitates healthcare access for members residing in Massachusetts, including children, adults, seniors citizens, and disabled individuals, through services such as doctor visits, dental care, prescription drugs, behavioral health services, and other healthcare services. Direct benefits are provided, and it assists in partially or fully paying for health insurance premiums for eligible members. For information on the enrollment process and benefits, contact the MassHealth Provider Service Center. The Masshealth service center assists customers with various services, including:
- Acquiring a MassHealth Application
- Checking the Status of the Application
- Verifying Member Eligibility
- Submitting Claims for MassHealth Benefits
- Replacing a MassHealth Card
- Enrolling in a Health Plan
- Reviewing Regulations and Service Codes
Contact Masshealth Provider Service Center Customer Support
Masshealth Customer Service Center for Providers
Contact Address
Customers can contact Masshealth Service at
One Ashburton Place, Boston, MA 02108.
Find Enrollment Assister: For individuals or families needing enrollment help, find the nearest
enrollment assister.
Self service is available for 24 hours. Other services are available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:00 a.m. to 5:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth Gov Provider Service Center
Customers can do tasks such as register as a provider, submit claims, check eligibility, find payment rates, etc. using the Provider online service center. It helps to effectively manage all Masshealth-related business online. Visit the
Virtual Gateway for Provider online services.
Virtual Gateway Customer Service: Contact using the following numbers:
Service is available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:30 a.m. to 5:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth LTSS Provider Service Center
Contact using the following numbers:
E-Mail Address: For any queries regarding LTSS, send mail to
support@masshealthltss.com .
Correspondence Address: Send physical mails to the address:
MassHealth LTSS, PO Box 159108, Boston, MA 02215.
Monday to Friday: 8:00 a.m. to 6:00 p.m.
Other Important Contacts
Prior Authorization Unit:
(800) 862-8341 MassHealth Dental Customer Service:
(800) 207-5019 /
(800) 466-7566 (TTY)
Accident Trauma and Estate Recovery Units:
(800) 754-1864 /
(508) 856-6381 Children's Medical Security Plan:
(800) 841-2900 /
(800) 497-4648 (TTY)
Board of Hearings:
(800) 655-0338 /
(617) 847-1200 /
(617) 847-1204 (FAX)
Medicare:
(800) 633-4227 /
(877)-486-2048 (TTY)
Health Connector Customer Service Call Center
Use to following numbers to speak to a representative:
Service is available during the following hours:
| Service Days | Service Timings |
|---|
| Monday to Friday | 8:00 a.m. to 6:00 p.m. |
| Saturday to Sunday | Closed |
Masshealth Centers Near Me
The addresses and service hours of Health Connector walk-in centers are provided below:
| Centers | Full Address | Timings |
|---|
| Boston | 133 Portland Street, Boston, MA 02114 | Monday to Friday: 8:00 a.m. to 6:00 p.m. |
| Brockton | 63 Main Street, Brockton, MA 02301 | Monday to Friday: 9:00 a.m. to 5:00 p.m. |
| Springfield | 88 Industry Avenue, Suite D, Springfield, MA 01104 | Monday to Friday: 9:00 a.m. to 5:00 p.m. |
| Worcester | 146 Main Street, Worcester, MA 01608 | Monday to Friday: 8:00 a.m. to 6:00 p.m. |
My Ombudsman
This service helps provide customers with information regarding healthcare plan benefits and rights. It also helps redress any grievances.
Call
(855) 781-9898 to speak to a representative.
Videophone: To speak to a representative face to face, videocall
(339) 224-6831 .
E-Mail Address: For requesting information, send mail to
info@myombudsman.org .
Monday to Friday: 9:00 a.m. to 4:00 p.m.
Disability Special Accommodations Ombudsman: Contact the following phone numbers for information:
Health Plan Contacts