Customer Service
For information and assistance regarding products, instructions, and orders, call
1-800-435-8316. Medela offers electric breast pumps designed to support nursing mothers in their breastfeeding journey. Share comments, queries, and suggestions via email at
Customer.service@medela.com. The support representatives are ready to assist you effectively with information about products and parts.
Parts Support
Contact the parts department at
(877) 773-1972 to obtain the necessary assistance. The brand provides a range of breast pump accessories designed to facilitate breastfeeding, pumping, handling, and storing breast milk. These parts include Breastmilk Bottles, Breast Shields, etc.
Insurance Order Support
Call
1-800-435-8316 for support regarding insurance plans or to find a suitable insurance cover. Medela offers insurance coverage to nursing mothers using the company's products for breastfeeding.
Store or Product Locator
Send an email to
Storelocatorinquiry@medela.com to obtain information about authorized stores and products available in nearby areas. The company is dedicated to helping customers find retail stores and products.
Register Pump:
Medela empowers customers to
Register purchased pumps to receive various after-sale services. The company provides warranty services, tech support, and troubleshooting assistance exclusively for registered products.
Service Store Locations
Medela breast pumps are available at retail stores and authorized dealers. These service providers are designated to deliver all necessary services related to product replacement and repair. Customers can rely on these authorized outlets to access the required support for their Medela breast pumps, ensuring comprehensive assistance for any replacement or repair needs.
Medela Breast Pump Service Center
Medela LLC 1101
Corporate Drive McHenry, IL 60050
1-800-435-8316 The Breastfeeding Shop
431 Chestnut St, Emmaus, PA 18049
(866) 255-6779 Aeroflow Breast pumps
65 Beale Rd, Arden, NC 28704
(844) 867-9890 Nurturing Expressions
4727 44th Ave SW #101, Seattle, WA 98116
(206) 763-2733 Milk Moms
13783 Ibis St NW STE 200, Andover, MN 55304
(763) 413-0129 Warranty Service
Medela produces products that are covered under manufacturer warranty, encompassing all repair or replacement services. The products benefit from a one-year warranty for pump motors, providing customers with comprehensive support. Additionally, the brand extends a 90-day warranty for parts and accessories. Customers can take advantage of free repair or replacement services for products covered within the warranty period.
Warranty benefits can be availed for issues such as poor suction, problems with charging, or unexpected dips in milk supply. To claim warranty benefits from Medela, call at
(800) 435-8316. The brand also offers tutorial videos to assist customers in learning how to address minor issues with their breast pumps.