Metlife Retirement Benefits Service Center

1-800-543-2520 or 1-800-638-5433
Following retirement, employees are provided with comprehensive personal and official service support by Metlife Company. Both current and former employees are catered to by Metlife, addressing their financial and physical needs. The benefits offered to retired employees by Metlife include:
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) and 403(b) Plans
  • Disability Insurance
  • Mental Health Care
  • Supplemental Life Insurance
  • Accidental Death & Dismemberment Insurances

Services Offered by Metlife Retirement Benefits Service Center

The Metlife Retirement Benefits Service Center serves as the authorized department responsible for managing all activities concerning both former and current employees of Metlife Company. The range of services provided by this department includes:

Service Accounts


The Metlife Retirement Benefits Service Center oversees the administration of two retirement safety formulas or accounts: the Personal Retirement Account (PRA) and the Traditional Formula.

Service Payments


Payments to retirees are issued by the service center.

Pension Service Support


Additionally, the service center offers around-the-clock support to retirees for account-related issues, payment claims, pension plans, insurance, and more.
1-800-543-2520 or 1-800-638-5433
Monday Through Friday, 8:00 a.m. to 10:00 p.m. ET, and Saturdays from 9:00 a.m. to 5:30 p.m. ET.

Metlife Pension Support Locations and Service Contacts

Metlife Pension Support Locations

Metlife Retirement Service Office In New York


Metropolitan Life Insurance Company, 200 Park Ave., New York, NY 10166

Metlife Retirement Service Office In Nebraska


Metropolitan Tower Life Insurance Company, 5601 South 59th St., Lincoln, NE 68516.

Metlife Pension Support Contacts

Pensions Customer Service

1-800-638-5656

Plan Support

1-800-856-7772 select option 1

Retirement Income (Annuities) Customer Service

1-800-638-2704

Structured Settlements Customer Service

1-800-638-2704

For Purchased Annuities (Agent Or Broker)

1-800-638-7732

For Purchased Policies (403(b) Plan)

1-800-560-5001

Metlife Pensions & Retirement Income Service Numbers

Pension / Retirement Benefits

1-800-638-5656

Purchasing a Retirement Income Annuity

1-866-438-6477 or 1-800-638-2704

Metlife Former Employees and Retirees Service Support Numbers

For MetLife Retirees & Survivors Receiving Pension Payments

1-800-553-3803

For Pension Payment Claims

1-800-677-5678

For General & Eligibility Services (COBRA)

1-877-843-4772

For Reporting the Death Cases of Former Employee

1-800-638-7375

Metlife Pension Risk Transfer Service Contacts

Elizabeth Walsh, Vice President US Pensions

347-410-0941
elizabeth.walsh@metlife.com

Asif Mohamed, Director Product Development

212-578-8624
amohamed@metlife.com

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